Needed help in exchanging an online purchase. Store did have my proper size but the sales persons attitude was entirely unprofessional. She was most likely stressed as the store was busy & they needed... See more
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See what reviewers are saying
5 stars for shoe quality, worn a dress boot that’s modern+comfortable+winter warm with winter crew socks. 2 Sweet ladies (I feel they are Middle East and Asian) at the store were really patient yet k... See more
I purchased the same Stepwel sandals as last year. A different brand came with mismatched innersoles and the right shoe is narrower. I wrote customer service to have them returned and a new pair sent... See more
Items took a long time to ship, never received any message that they arrived to store and were ready for pick up, just happened to be walking by and went in to ask. Both pairs of shoes didn't fit me d... See more
Company details
Written by the company
Shumaker has been offering Canadian families quality shoes and footwear since 2015. Shumaker’s Buying Team travels the world to find the very best collections, designs, brands and styles that will bring you the quality, comfort and craftsmanship that you deserve. From sandals to boots, shoes to slippers, Shumaker has a comfortable pair for someone in your family. More choice. More Service. More Value. More savings.
Contact info
6611 Edwards Blvd., L5T 2H8, Mississauga, Canada
- hello@shumaker.ca
- shumaker.ca
4.2
Great
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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OrthoSolutions boots are the best!
OrthoSolutions boots are comfortable, warm and waterproof. The quality of the leather and the treaded sole make them perfect for winter walks.
10 December 2021
Can’t complain about anything
Can’t complain about anything. $ was great and the product was amazing! Thanks
10 December 2021
I had just bought a pair of shoes at…
I had just bought a pair of shoes at the Quinte Mall. I went to visit my son in New York for the first time in two years. They have a new puppy 🐶 who chewed one of my new shoes and rendered it a big mess. My son told me to order a new pair which he paid for. Service was fast and now I have my lovely new shoes ready for an occasion to wear them .
10 December 2021
It cost me $20.00 to return them.
4 December 2021
I've been trying to contact Shumaker
I've been trying to contact Shumaker to return 2 pairs of shoes which are the wrong size. They were ordered via the Shumaker website,
NOWHERE on the website is there a phone number. That's a big clue as to their dedication to customer service, where they don't allow the customer to actually contact customer service.
There is an email address on the website - but sending email to it is futile since there is no response.
They also have a Facebook presence - with a messaging section too. Messages sent to them go unanswered. They must be watching it since comments are quickly deleted. They just can't be bothered to actually reach out to the customer.
It's almost as if they really (despite their claims to the contrary) dislike and want nothing to do with their customers.
1 December 2021
Unprompted review
My wife bought a pair of slippers to…
My wife bought a pair of slippers to replace the worn out ones she has had for awhile. She ordered the same size as what she already had but when they arrived they were too small even though the labelled size matched the old slipper. Anyway we took them back to the store in Belville and the staff there were excellant and helped her exchange the slippers for a pair that fit at 2 sizes larger. Thanks to your staff and store for their great assistance very professional and friendly.
1 December 2021
Very unhappy customer
Ordered online, sent wrong size, said courier was going to pick up within 3 business days! 3 business days as of today, no pickup! Poor customer service! I have to travel 1 hour hour and 40 minutes if I want to return/exchange!
30 November 2021
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