SDUK Reviews 9

This company often comes up on my feed and has beautiful items. As we are redecorating I have been purchasing a lot online and have recently left positive reviews for Ruma, Fishpools and Olivias all of whom have taken my orders and delivered my items. Unfortunately this is not the case with Shropshire Design. I aim to give an accurate and honest review.
I ordered 2 of the Richmond Interiors Jaylee marble lamps in brown/ beige at a cost of over £350 on 23/08/25. The email confirmation was received with a clear reference to the expected lead time. At the expected time, I received one jaylee lamp in grey on 13/09. Tip #1: I recommend that you open your item immediately on delivery as I did. As it was not the correct item I refused to accept it. If the driver cannot / will not wait for you to inspect the item then I recommend you do not accept it. On emailing SD I was told that RI had unknowingly changed the colour of the lamp from beige to grey, and was asked if there was anything else I would like from SD. There was not and so I requested a full refund. I was told that this would be actionned and I would receive my money within 14 days but often before. An email would be sent when the refund was processed ( note processed not complete). I sent 2 further emails asking for an update on the refund and received two further standard replies saying I would be emailed when it was processed. One of these emails was sent on day 12 or 13 after refusing the item which meant as the refund hadnt even been processed i was unlikely to get my money. Tip #2 communicate only by email so that you have a full written record of what was said. Do not phone them. At this point I passed all records onto my credit card company who were excellent . Tip #3 if despite reading these reviews, you decide to order from SD, then protect yourself by paying by credit card. If they are a limited company and they fold, you will just be one of many creditors.
On reading the history and seeing the email trail , my CC company immediately refunded my money and are now taking steps to recover funds from SD. If SD should pay up in the meantime , the credit card company will reverse my credit from them and allow SD to settle directly with me. It is now November and SD have still never contacted me to complete the refund. They must surely be aware that RBS are taking steps against them. This means they were happy to take my order , take my money, not deliver the items and keep the cash . There can be no other way to look at it. Communication with the company was prompt and polite but this does not excuse poor customer service. Tip #4: avoid the hassle by going elsewhere # Olivias; # Rowenhomes; # Ruma ; # Fishpools

Avoid this company

I purchased two matching RV Astley oval lampshades from this company, and I’m extremely disappointed with the quality and customer service. The seams on each lampshade are in completely different positions, which looks like a clear manufacturing error. When the lamps are turned on, the seams are visible, and due to the oval shape, they can’t be adjusted or hidden.

Despite this, the company has refused to offer a refund, instead accusing me of squishing the lampshades! I even sent photos showing that this was not the case and offered to send a video to prove it, but they still refused to take responsibility.

Their poor customer service and refusal to address obvious defects mean I would strongly recommend avoiding this company. Think twice before purchasing anything here!

I ordered a table on the website on the 26oct which clearly stated on the product page 7-10days delivery. After 10 working days I called to ask for an update. I was told it will take 4 weeks. Again after 4 weeks I was told it would be end of November. Then end of November I was told 5th December. The 5th December came I Was told the 19th December. I was promised delivery before Christmas so we could have somewhere to eat our Christmas Dinner from and again let down. Now all they can do is deliver after Christmas. Worst company to purchase from please save yourself the hassle. The worst customer service I have ever recieved from any company. They lie to you with different timeliness don't stick to there words at all. Worst management and no empathy at all for people who have waited 9 weeks for something that should have come in 10days. Spate yourself the time and look elsewhere.

Such beautiful products , delivered with care and courtesy, and was kept informed by one of the best customer service departments I’ve had the pleasure of doing business with . Will purchase again . 5 stars .

My order from Shropshire design took longer that i expected due to the pandemic. But i was informed that there would be a delay and when my order arrived at the warehouse the delivery service was second to none. The delivery man left me a message three times in one day and when i finally picked up the message he actually delivered my order at 8pm that night. A very trustworthy website and i would definitely order from Shropshire Design again.

Top rate service from Shropshire Design. In an age where customer service is clearly waning, it is reassuring to come across a company providing excellent service from initial contact through to delivery. First class customer service offered at every stage by Shropshire Design. Thank you so much for a pleasant trouble-free buying experience.

I ordered an item from Shropshire design in a 2 week lead time. Now, months later, it still has not been delivered. After 6 weeks I chased them as I hadn’t heard anything, to be told it would be arriving the following week. That week came and went with no communication. It then was arriving in a few weeks. I have had to cancel the order as (due to their delays) I no longer have builders on site to help take delivery and unlike their competitors they only drop to the doorstep (not very helpful if you live in a flat). However I have been very impressed with their (same priced) competitor SoloMiya.

Excellent customer service from this company. Friendly, helpful and extremely understanding staff are a credit to the company. I needed an exchange due to my mistake with the dimensions of my item and they couldnt have been nicer. Its no wonder they have a loyal customer base.