ShowplatesexpressReviews 

54
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

I'm not normally one for leaving reviews, however, I had recently placed an order via their website and feared the worst after coming across the reviews on here. I've had a painless experience with th... See more

Rated 4 out of 5 stars

Great plates. Ordered on Monday arrived on Thursday, plates are completley road legal no squashed lettering. The customer sevice is also very quick, I put the wrong address in emailed them and they re... See more

Company replied

Rated 1 out of 5 stars

Their website defaults to selling 'shows plates' and offers no warning to first time buyers that they are illegal to use on UK roads. They offer no returns or refunds on customised products (they... See more

Company replied

Rated 1 out of 5 stars

Plates just a couple of months old are delaminating with big bubbles all over them. Don’t buy this, it might be cheap. It might be quick but it’s very poor quality. They are not cheap or quick when... See more

Company details

  1. Auto Accessories Wholesaler
  2. Auto Parts Store

Written by the company

Show Plates Express is the UK’s No 1 Show Plates & Number Plates maker, we make the best high quality replacement plates that are guaranteed to last!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

54 reviews

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2.5

All reviews

(54)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Delaminating already!! AVOID.

Plates just a couple of months old are delaminating with big bubbles all over them. Don’t buy this, it might be cheap. It might be quick but it’s very poor quality. They are not cheap or quick when you factor in having to buy more in a few weeks.

29 August 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!!!

Absolutely Useless bunch of ignorant donkeys.
Plates came scuffed on the edges, they ignore your emails. After 2 weeks they messaged me, replacements were sent. After another week or more nothing arrived. Glad that PayPal intervineed and atm im in process of getting my money back. POOR QUALITY & CUSTOMER SERVICE.

8 June 2021
Unprompted review
Rated 1 out of 5 stars

Quality plates 60 day warranty !!!!

Great Website and easy order / delivery .....

But the most shocking thing is only a 60 day warranty bet you can't find that on the website !!
My plate delaminated after only 10 months I spoke to Jenny @ showplates who said we only have a 60 day warranty .....
The website quotes quality plates but never have I ever had to buy replacement plates in a 10 month period.

Poor quality and even poorer customer services

29 May 2021
Unprompted review
Rated 1 out of 5 stars

Goods not as ordered. Zero customer service. Poor quality product.

I ordered 2 rear plates, one for my caravan (with badge and legal info, the other a basic plate) all correctly confirmed in the order acknowledgment. However, on delivery my “caravan” plate was incorrectly supplied as a front plate. I have tried calling twice with no answer. I have emailed three times politely explaining their error. I also explained that I needed the replacement plate for a deadline a week later. ZERO CUSTOMER SERVICE A week later, I have not had a single reply to any of my messages, so have had to buy another plate from elsewhere.
The plates I did receive are very basic poor quality (just stickers on black plastic). No doubt they meet the minimum BS standard, but they most certainly are NOT quality acrylic plates.
My advice is to buy your plates elsewhere

27 May 2021
Unprompted review
Rated 1 out of 5 stars

I’ve paid 29.99 plus delivery for my…

I’ve paid 29.99 plus delivery for my plates about 4 months ago and still haven’t received them! No contact number to call and response to emails! Absolute joke of a company

24 May 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Please email the contact us address on the website, This is shown as tracked and delivered 2 days after ordering, Ordered on Monday 22nd Feb and Delivered - package posted in letterbox 09:30 - Wed 24 Feb - We have no emails from the surname Billings

Rated 1 out of 5 stars

Poor after-sales support.

20 May 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hi Morne, Thank you for your review, I have checked your email conversation with my colleague and can see that you ordered a small bike plate and when it arrived decided it was too small and then wanted a replacement and then discount for a larger plate, We try to keep these prices as low as possible for customers and at the moment don't offer any discounts, At £12 for the plate they are about as cheap as they can be with bespoke digital printing, three stage manufacturing process, Quality control, pckaging, Handling & shipping.
We are a small independent company and we try to keep prices low.

Regards

SPE

Rated 5 out of 5 stars

Great service

Great service, ordered 5 plates 9.15am and received them 10.00am the next day delivered by Hermes. All exactly what I ordered.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Really good price and came the next day. Plates are great, would deffo recommend and use again in the future. Thanks 👍🏻

18 April 2021
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

would not rate this company more than 1 star.....
I ordered my plates and clicked on the showplate column and not the legal as I wanted a gap.....they came back with no gap, I contacted them (after finding it very difficult to find a contact) to be answered by a very rude person saying
'that's what you ordered'
I tried to get in touch with someone else to talk to and never received a call or email.....terrible service...
they want your money and that's it...no after service.
the website did not warn me of no space......

15 April 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hi Faye, We answered all of your emails?
We are struggling to undestand what you mean??

Here is your first email to us.... 'I received my Plates this morning and I ordered the show plates with a gap... but they are the legal ones with a gap?

We sent you your order details and you had indeed designed and ordered show plates and you had indeed entered the gap in the correct place (The website warns you if you haven't entered a space)

So our question is "You wanted show plates with a gap in your reg?"
You ordered show plates with a gap in your reg.
We made and delivered show plates with a gap in your reg.

Sorry, But we are very confused..........................

*We have double checked your order and it does have the gap in the registration, Again we are very very confused about this one, Please email us direct with photos and a clearer explanation and we can see what we can do.

Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!!!

After having a bad experience and writing a review on here, I had a reply from showplatesexpress about my purchase on this website fast forward a couple of months and they have tried to take down my review claiming I wasn’t a verified customer so I had to email trustpilot to sent them proof of purchase, they are trying to take down genuine reviews of bad experiences obviously some people wouldn’t have emailed trustpilot back so there positive status has gone up but this is a horrible company with horrible customer service and I would strongly advise against anyone using them. There are better companies out there

Just to reply to your comment... none of your positive reviews have order numbers either but you don’t see them going down when after I ordered and looked at trust pilot it was 70% negative reviews

3 April 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hi Lauren, We have to check that all reviews are from Verified customers and your first review didn't inclde an order number etc to say that you were a verified customer, This review has now been deemd as genuine and from a customer and will remain on the Trustpilot website, We are very sorry for any inconvinience caused.

Rated 1 out of 5 stars

Don’t get fooled by the same day…

Don’t get fooled by the same day dispatch . Ordered before their deadline @£5-99 for delivery ! I’ve looked at Hermes and for size and weight this should be next day delivery’s that price . According to showplates its 2/3 business days delivery, ok so waiting longer than this is not on especially as I can’t drive my vehicle due to no number plate . JUST AVOID .. NUMBERPLATES DIRECT OFFER NEXT DAY DELIVERY IF ORDERED BEFORE 12 at less than the £5-99 this lot charge !

1 April 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hi Jason, We don't offer or sell a next day delivery service at the moment, We don't advertise a next day delivery although many are getting there the next day we just can't guarantee it and delays by the couriers are byond our control, Apologies of this isn't clear enough when checking out.

The delivery and packing price is shown to you at checkout before you pay, In this instance we will be happy to refund you your postage costs as a gesture of goodwill.

Rated 1 out of 5 stars

Really poor customer service - Avoid if possible

I purchased a badged showplate but only a standard plate with no badge arrived. It certainly didn't arrive next day either!
When I queried the lack of badge I was told I hadn't ordered a badge on the plate, despite it clearly being on the screen. It was implied that there was nothing they could do. Really poor customer service.

Show plates have since responded to imply that a discount was about to be offered on a reprint however, following my two emails to them asking ‘what are my options here?’ They failed to mention a discount!

24 March 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hi Mark,

We explained all of this in our communication with you (Which we assumed was ongoing as we were going to offer substantial discount on a reprint)

We print diectly from your design to avoid any human error from our side, Your finished design which was emailed to you and also show to you on the confirmation page where you also had the chance to hold the order and make any changes etc.

This finished design goes directly to the print machine without anybody this end being able to change the design or text etc, for this very reason.

We have reviewed the order session and no badge was added or ordered on the final design which you placed into the basket and purchased.

These are bespoke printed items that cannot be changed after manufacturing and cannot be refunded for ordering error on the customers part.

p.s We don't sell a next day delivery service at present.

Sorry we couldn't continue our communication and work towards a resolution.

Rated 5 out of 5 stars

Good option and fast delivery

Have used showplates twice recently. Easy to use and fast delivery. Good flexibility in design options, responsive and reasonable postage costs. Would use again

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Received plates within two days, very good quality and I couldn’t be more pleased for £20.

Highly recommend.

3 March 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Thanks William.

Rated 5 out of 5 stars

Service and quality …

Received my plates today excellent quality very well finished and excellent service and came within 2 days I would
Recommend show plates express to everyone looking for value and quality
Product

21 February 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Thankyou Robert, Thanks for the recommendations.

Rated 5 out of 5 stars

Absolutely faultless..useless temporary…

Absolutely faultless..useless temporary postman delivered my plate half a mile away from my house to a number 10 ...I'm number 18..and a totally different street and postcode..doh ..I contacted the plate place to moan about where it was.they apologised and said it had been sent the day I ordered it....only to get contacted on Facebook to say is this yours? by the person it was wrongly delivered too..I collected straight away the next day postman pratt had a day off and the replacement plate had arrived without me even asking...fabulous service and quality thank you...basically this company is great..I will be back and thanks again...

19 February 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Thanks Dave, Sorry about your Postie!

Rated 4 out of 5 stars

The self adhesive pads don't work.

The plates were excellent quality and they arrived within a few days. I fitted them them with care, I am a well above average DIYer. The self adhesive pads supplied with the plates are from the very lowest budget brand. Both plates fell off within less than a day, very fortunately both were on occasions when I was parked up and I noticed them before driving off. I took my car to our official dealer who told me that the pads I used were not fit for purpose, so I knew at that point that it was not caused by me fitting them incorrectly. In fact due to Covid-19 they only had time to fit the front plate and gave me a pack of pads that they use for all their plates. I fitted them at home and could immediately feel the difference when I attached the plate. Since then all has been good.

So, if you do buy plates from this company then please buy top quality pads from somewhere else. I think that the UK's car parts supplier sells them.

13 February 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hello, We are sorry to hear this, Our pads are sourced from the top registered supplier in the UK, Both surfaces have to be very very clean and free from dust etc for them to stick correctly, We have never had this problem before with any other customer.

Rated 4 out of 5 stars

LATE DELIVERY WRONG PLATE RECEIVED

Plate took 4 days to deliver so not next day as advertised, I ordered a front plate which is obviously white and received a rear plate instead, email them no reply and no contact numbers,

** contacted by showplates after writing my review, new plate sent and received next day **

3 February 2021
Unprompted review
Showplatesexpress logo

Reply from Showplatesexpress

Hi Lee, We don't advertise or sell a next day delivery service? Couriers across the UK have struggled this week with the severe weather and this has delayed some deliveries, You ordered on Sunday and we don't dispatch on Sundays, So your order was diapatched on Monday evening and arrived 2 days later on the Wednesday.
No excuses fron us about the wrong colour, We will get this sorted for you straight away, We replied to your email straight away informing you of our intention to send you a correct replacement.

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