Be careful when ordering from this website!!!!!!!! There is zero communication between you and the vendor ,THE WHOLE WEBSITE IS SCAM!!! You may think you bought it from UK but everything is shipped... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A bit chaotic on arrival, even though we weren't early... a few nice pieces at good discounts if you wanted a dining table or perhaps a sofa or wardrobe. Staff helpful. After paying for a priority acc... See more
Company replied
Attended the Neptune warehouse sale twice at Highworth, I’m fortunate to live only 4 miles away. Good prices with extra 15% off already half price which was restocked over the 4 days. Good stock of it... See more
Company replied
First things first, don't order here if you are in a hurry. My order took well over 30 days to arrive. On the shipping date I got notified of missing items. Refunded, but still disappointing as they s... See more
Company details
Written by the company
We work with the world's leading fashion houses to bring our customers exclusive access to the best sample sales in London and online.
Contact info
12 Regent St St James's, SW1Y 4PE, LONDON, United Kingdom
- support@showcase.co
- showcase.co
2.7
Poor
251 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience at the Mulberry sample…
Great experience at the Mulberry sample sale. There was a lot of choice and the staff were patient and polite.Great prices I spent more than I I intended because there were too many nice things!!
1 August 2023
Unprompted review
Reply from Showcase
Hi Obioma,
Thank you for your feedback, we're really glad to hear that you enjoyed your experience at our Mulberry sample sale and that our staff were patient and polite.
We hope you enjoy your new purchases!
Best wishes,
Eme
I absolutely love going to Showcase…
I absolutely love going to Showcase sample sales. The staff are always friendly and ready to help with a smile on their face. They always have loads of stock and the prices are great. Haven’t left a sale empty handed yet :)
1 August 2023
Unprompted review
Reply from Showcase
Hi there,
Thank you, we really appreciate your feedback.
It's wonderful to hear that you love coming to our sales and great to hear that our team are always friendly and smiley!
We hope to see you at another sale soon!
Best wishes,
Eme
It was all good
It was all good. I lot to choose from lovely colours. The only thing I did not like was happened to leave your own handbag away in storage.
2 August 2023
Unprompted review
Reply from Showcase
Hi Barbara,
Thank you for your feedback, great to hear that you liked the products available and the colours.
We operate a strict cloakroom policy in order to maintain the security of the event, as well as to keep the shop floor free of excess baggage which we find helpful especially during our busiest sales!
Kind regards,
Eme
The Mulberry sample sale was excellent
The Mulberry sample sale was excellent. A huge variety of bags at superb discounted prices.
Well organised and easy to look round, not too crowded.
1 August 2023
Unprompted review
Reply from Showcase
Hi Jill,
Thanks so much for your feedback, it's wonderful to hear that you enjoyed the Mulberry sample sale.
We look forward to welcoming you to another sale soon!
Kind regards,
Eme
Very good experience
2 August 2023
Unprompted review
Reply from Showcase
Hi Bova,
Thank you for your feedback! We're glad to hear that you had such a good experience.
Best wishes,
Eme
Well organised & lots of stock
1 August 2023
Unprompted review
Reply from Showcase
Hi Diane,
Thank you for your feedback!
We hope to see you in store again soon.
Kind regards,
Eme
Great staff
Friendly, helpful staff that were knowledgeable about the products on sale. Great experience from start to finish. Would definitely go again.
1 August 2023
Unprompted review
Reply from Showcase
Hi Laura,
Thank you very much for your feedback!
We're really glad to hear that you had a great experience at our Mulberry sample sale and that the staff were so helpful.
We look forward to seeing you in store again soon!
Kind regards,
Eme
Great experience,very friendly…
Great experience,very friendly staff,good prices and I bought the Mulberry basewater in the colour I wanted! Fantastic shopping for jewelry and bag charms! Look forward for the next Mulberry sample sales !
31 July 2023
Unprompted review
Reply from Showcase
Hi Mrs Babezoko,
Thanks so much for your feedback. We're really glad to hear that you had a great experience at our Mulberry sample sale. Fantastic to hear that you picked up the Bayswater bag you wanted - we hope you love it!
We look forward to seeing you in store again soon.
Best wishes,
Emerald
Shopped Mulberry Sale
Shopped Mulberry Sale. Great venue and not overcrowded. Great selection of stock with great prices. Definitely worth my priority membership. Staff were also friendly and helpful.
31 July 2023
Unprompted review
Reply from Showcase
Good morning David,
Thank you very much for your positive feedback. Wonderful to hear that you enjoyed the Mulberry sample sale and are benefitting from your priority membership!
We look forward to seeing you in store again soon.
Kind regards,
Emerald
Great experience
Great experience, friendly staff, clean store & amazing stock.
Prices were really good for classic bags too.
31 July 2023
Unprompted review
Reply from Showcase
Hi Daisy,
Thank you so much for your feedback - we're really glad to hear that you had a great experience in store at our Mulberry sample sale.
Hope to see you at another sale soon!
Best wishes,
Eme
Today is 27th and I still haven’t heard…
Today is 27th and I still haven’t heard any updates on my order.
This raised concern that this site is fraud.
30 days for delivery are unacceptable for any respectable and trustworthy online shopping platform
14 July 2023
Unprompted review
Reply from Showcase
Hi Nino,
As mentioned in our response to your previous review, we make sure to state that delivery can take up to 30 days at checkout, as well as at the top of your order confirmation email – this is to ensure that everyone who makes a purchase is happy to wait this time period for the benefit of the huge discounts. Alongside this, it has only been 2 weeks since the date of your order, this explains why you have not yet received an update from the brand. We can assure you that it is not fraud, it is simply the nature of sample sales.
Kind regards,
Emerald
Shopped at the Yves Delorme sale today…
Shopped at the Yves Delorme sale today and the staff there were just incredible. I was overwhelmed with the sizing and trying to make sets when Laura appeared like and angel. Soft spoken, efficient and so kind. She quickly helped with find sets and get the sizing right. She was just excellent. Then I got distracted by the Sophia Webster shoes that were also on sale and was again helped by the nicest, friendliest and knowledgeable staff. Tia and Sipho helped me patiently with the shoes. I ended up buying 5 pairs and am so incredibly thankful for their help. They also helped me check my huge shopping, check the receipt, pack stuff in bags and help me generally with everything.
Thanks again Laura, Tia and Sipho for making my shopping so fun and stress free. You guys deserve are the best.
14 July 2023
Unprompted review
Reply from Showcase
Good morning Mishtu,
Thank you very much for your kind feedback. It's wonderful to hear that you enjoyed the Yves Delorme sale so much and that Laura, Tia and Sipho were able to help you. We pride ourselves on our fantastic team who are always willing to do anything they can to help our members!
We hope you enjoy your new bedding, and all of the new shoes!
We look forward to welcoming you in store again soon.
Kind regards,
Eme
Brilliant
Brilliant experience- great offers and organisation. Special praise for Denise. Thank you.
6 July 2023
Unprompted review
Reply from Showcase
Hi David,
Thank you for your feedback, we are really glad to hear that you had a brilliant experience in store and found some great offers!
We hope to see you in store again soon.
Kind regards,
Eme
Disappointing Service and Communication…
Disappointing Service and Communication Experience
My recent experience with Showcase's service and communication was highly disappointing. As a loyal customer of five years, I have always appreciated their quality products and care. However, their handling of a selling me a faulty product without an apology, along with a complete lack of communication, has left me frustrated. I urgently request to to address this lapse in care. I have never experienced such a lack of service from Showcase before. I hope they take prompt action to rectify this situation.
27 June 2023
Unprompted review
Reply from Showcase
Hi Yong,
I am very sorry to hear of your disappointment with your recent experience and for the delay in responding to you. We receive a large volume of emails and sometimes require a few working days to get back to everyone. I have checked with our customer service team who have confirmed that they will be in contact with you today.
We value all of our members, and are glad to hear that you have been a member for so long and have appreciated our care and the quality of our products in the past, and hope you can continue to do so.
Kind regards,
Eme
Great service every time!
Have attended a number of sample sales at showcase, the staff are always friendly and helpful! Found some great men's clothes at the recent Reiss sale!
16 June 2023
Unprompted review
Reply from Showcase
Hi Leigh,
Thank you for your feedback. I'm glad to hear that you've enjoyed our sales and that our staff were able to help!
I hope you enjoy the pieces you got from the Reiss sale, and hope to see you at another sale again soon!
Kind regards,
Eme
What a brilliant Reiss sale
What a brilliant Reiss sale. Really good quality clothes and fantastic discount.
I will be back if this is like other sales that you do!
16 June 2023
Unprompted review
Reply from Showcase
Hi Mr Wesley,
I'm really glad to hear that you enjoyed our Reiss sale. We look forward to welcoming you to another sale soon!
Best wishes,
Eme
hour to just get in despite prebooking
hour to just get in despite prebooking. There was a long and disorganised queue for coats and bags (not sure why they collect coats and bags) and the sizing was all inaccurate. The shop was very crowded, the clothes and shoes had marks on them and the sizing seemed off. Long queues for everything from fitting rooms to billing to collecting your coats back again. I will never go back here.
2
17 June 2023
Unprompted review
Reply from Showcase
Hi Zoe,
The Reiss sample sale is very popular and as such, we welcome a high volume of shoppers. We aim to keep wait times as low as possible, and have checked our CCTV footage to confirm that no one waited longer than 15 minutes to enter the sale.
We require that all bags and coats are checked into the cloakroom in order to maintain the security of the event, as well as keeping the shop floor as clear as possible.
The brands we work with size the items themselves during production, however our team in store are always happy to offer any assistance with finding the correct sizes.
Due to the nature of sample sales, whilst the majority of the items we sell are in new condition, some are defected, and as such are heavily discounted.
I hope this helps.
Kind regards,
Eme
Reiss charity shop
I am 5'7 size 8 to 10. I literally found nothing nice in any sizes It looked like I has stepped into a charity shop. My husband went the day before he bought few blazers. My friend went later on in day and managed to buy playsuits, dresses and tops. So looks like they don't replace the racks regularly.
15 June 2023
Unprompted review
Reply from Showcase
Hi there,
I’m glad to hear that your husband and your friend picked up some nice items.
Sorry to hear that you didn’t find anything for yourself, I understand that this may have been disappointing. We restocked the Reiss sale daily, however due to the volume of shoppers, items in popular sizes went fast.
We hope you will shop again with us soon.
Best wishes,
Eme
The white dress
Thank you very much for the lovely people at Showcase for being incredibly helpful, friendly and non bureaucratic in dealing with my issue today. It was definitely not your fault but you solved it nonetheless.
I am a very happy and grateful customer.
15 June 2023
Unprompted review
Reply from Showcase
Hi Annett,
Thank you for your feedback - I'm glad to hear that our team were so helpful and friendly. We always try to help our members with anything we can!
Hope to see you in store again soon.
Kind regards,
Eme
Very good customer service
Very good customer service, very helpful staff members.
Highly recommend to register to showcase events. this time the reiss sample sales are really good quality and for a good prices.
No faulty items or small discounts.
Thanks guys for the great job.
14 June 2023
Unprompted review
Reply from Showcase
Hi Tony,
Thank you for your feedback. It's great to hear you enjoyed our recent Reiss sale and that you would recommend us!
We hope to welcome you back to another of our sales soon!
Best,
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.