I wish I could give zero star review. This company has no integrity or capability to be honest. Customer service is beyond poor. You will have to chase up for your order, and when they finally de... See more
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See what reviewers are saying
I’ve been using the Skin Clinic oil and cream for almost a month to treat dark scarring on my legs from recent bites and allergy reactions, and I’m honestly so impressed. The marks have definitely s... See more
Ordered from Republic of Ireland which should take at least 3-5 business days it took over two weeks. Customer service is terrible, sent over three messages with no response. Product d hasn’t worked... See more
Order number 4161 … why ask me for reviews when I haven’t received my goods for almost 2 months… you send me an email saying I will receive it by the 15th of January with a late gift but nothing still... See more
Company details
Written by the company
At Skin Clinic, we believe everyone deserves to feel confident in their own skin. We’re dedicated to creating effective skincare for real skin concerns that are often overlooked, including acne, hyperpigmentation, dark marks and body acne. Every product is thoughtfully developed with one goal in mind: to help our customers achieve healthier-looking skin and greater confidence. Our customers are at the heart of everything we do. From carefully formulated products to exceptional customer care, we’re committed to making every step of your skincare journey a positive one. Thank you for trusting Skin Clinic to be part of your journey.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 02038078404
- support@shopskinclinic.com
- shopskinclinic.com
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Hasn’t replied to negative reviews
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Quick and Pleasant Surprise
The product arrived on time which I did not expect based on its popularity and good reviews. I'm keeping fingers crossed it will do a great job as promised. Pun intended!
Since I started using the product I…
Since I started using the product I have seen changes on my face
Good customer service
I ordered some oil and the bottle was broken upon delivery, however the retailer reached out to my email and they were nice enough to send me another bottle at no charge. They also gifted me with a bar of soap. I cannot wait to use the oil and the soap, hoping for good results 🙏🏾
I paid for express delivery but the…
I paid for express delivery but the product was delivered two weeks later.
They didn’t respond to my follow up messages as well
It took over three weeks to deliver the…
I would like to express my concerns regarding my recent order placed on December 30th, 2024, which took over three weeks to be delivered.
Shortly after receiving my order, an unauthorised charge of £39.47 was deducted from my account, and I have yet to receive any product or explanation for this transaction. I have contacted the company regarding this issue, but unfortunately, I have not received a response to my request for a refund.
Waste of money
I used it for a good two months before deciding to stop. While I appreciated some aspects, I found that it ultimately didn't meet my needs.
Very bad experience
Very bad experience !
Despite being a monthly subscription customer I order the knuckle cream December and didn’t receive oh till date.
Customer service is terrible cause despite making an official complaint I never got a response or refund.
5 star service
Honestly, product is amazing but beyond that, the service is 5 star! Incredibly attentive. I raised a query and it was resolved incredibly quickly. Been using their products for over a year and I DO NOT REGRET IT!
ORDER:8271 SO DISSAPOINTED WITH THE SERVICE THEY GIVE
My order number: is 8271, I made an order on 27 November 2024 till now there has been no response to my messages, and I did not even get a response to when I am getting my order. I have paid R1282.00 for ACNE SET. I am so disappointed in them.
DO NOT BUY THEIR PRODUCT!!!
DO NOT BUY THEIR PRODUCT!!!
Don’t purchase their product if you intend to continue pursuing them for your own product.
In September, I purchased a body lotion from them and had to follow up with them to have my product shipped. When it arrived, the lotion was damaged, so I declined the delivery and requested a refund. Despite being promised a refund, I haven’t received it yet and am still waiting for it. Unfortunately, my messages to them have been ignored.
Shocking company
Shocking company. I waited over 2 weeks for my order to arrive, chased numerous times and got no response. I finally managed to get tracking info for my order and it was being held by royal mail due to the sender not paying enough postage! I then had to pay £3.50 for them to deliver it to me. I emailed again and did finally get a response from somebody named Selin who advised there had been an error, I shouldn't have to pay anything extra and can I send my bank details across for them to reimburse me. I did this straight away and have still not received a refund. Emailed again this morning but unfortunately not holding out much hope at getting a response. I would advise to avoid at all costs.
It’s more than two weeks I ordered for…
It’s more than two weeks I ordered for this product and I have not received my package!!
Sent me the wrong item a month ago and…
Sent me the wrong item a month ago and they have refused to either send me what I ordered or give me my money back… awful company and very typical
My skin looks so much better than it…
My skin looks so much better than it was and all my black spots have disappeared
3 weeks to get my goods and on top to…
3 weeks to get my goods and on top to receive them I have to pay the postage fees because the sender didn’t payed. Ashamed!!!…
Never again
the oil is working perfectly for me
the oil is working perfectly for me. love it!!!
The oil does not work my hands are…
The oil does not work my hands are still the same and the oil in the bottle was not full. Too expensive for nothing. 👎👎👎 disappointed 😢 🙁
I bought the dark knuckle oil and got a…
I bought the dark knuckle oil and got a small free bar of soap and that soap did wonders on my skin. Iv now returned to buy more because I love it
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