Skin Clinic Ltd Reviews 

140
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I wish I could give zero star review. This company has no integrity or capability to be honest. Customer service is beyond poor. You will have to chase up for your order, and when they finally de... See more

Rated 4 out of 5 stars

I’ve been using the Skin Clinic oil and cream for almost a month to treat dark scarring on my legs from recent bites and allergy reactions, and I’m honestly so impressed. The marks have definitely s... See more

Rated 1 out of 5 stars

Ordered from Republic of Ireland which should take at least 3-5 business days it took over two weeks. Customer service is terrible, sent over three messages with no response. Product d hasn’t worked... See more

Rated 1 out of 5 stars

Order number 4161 … why ask me for reviews when I haven’t received my goods for almost 2 months… you send me an email saying I will receive it by the 15th of January with a late gift but nothing still... See more

Company details

  1. Skin Care Clinic

Written by the company

At Skin Clinic, we believe everyone deserves to feel confident in their own skin. We’re dedicated to creating effective skincare for real skin concerns that are often overlooked, including acne, hyperpigmentation, dark marks and body acne. Every product is thoughtfully developed with one goal in mind: to help our customers achieve healthier-looking skin and greater confidence. Our customers are at the heart of everything we do. From carefully formulated products to exceptional customer care, we’re committed to making every step of your skincare journey a positive one. Thank you for trusting Skin Clinic to be part of your journey.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

140 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.5

All reviews

(140)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and Pleasant Surprise

The product arrived on time which I did not expect based on its popularity and good reviews. I'm keeping fingers crossed it will do a great job as promised. Pun intended!

27 April 2025
Rated 4 out of 5 stars

Good customer service

I ordered some oil and the bottle was broken upon delivery, however the retailer reached out to my email and they were nice enough to send me another bottle at no charge. They also gifted me with a bar of soap. I cannot wait to use the oil and the soap, hoping for good results 🙏🏾

31 March 2025
Unprompted review
Rated 1 out of 5 stars

It took over three weeks to deliver the…

I would like to express my concerns regarding my recent order placed on December 30th, 2024, which took over three weeks to be delivered.

Shortly after receiving my order, an unauthorised charge of £39.47 was deducted from my account, and I have yet to receive any product or explanation for this transaction. I have contacted the company regarding this issue, but unfortunately, I have not received a response to my request for a refund.

20 January 2025
Rated 2 out of 5 stars

Waste of money

I used it for a good two months before deciding to stop. While I appreciated some aspects, I found that it ultimately didn't meet my needs.

20 January 2025
Rated 1 out of 5 stars

Very bad experience

Very bad experience !

Despite being a monthly subscription customer I order the knuckle cream December and didn’t receive oh till date.
Customer service is terrible cause despite making an official complaint I never got a response or refund.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Honestly, product is amazing but beyond that, the service is 5 star! Incredibly attentive. I raised a query and it was resolved incredibly quickly. Been using their products for over a year and I DO NOT REGRET IT!

31 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THEIR PRODUCT!!!

DO NOT BUY THEIR PRODUCT!!!
Don’t purchase their product if you intend to continue pursuing them for your own product.

In September, I purchased a body lotion from them and had to follow up with them to have my product shipped. When it arrived, the lotion was damaged, so I declined the delivery and requested a refund. Despite being promised a refund, I haven’t received it yet and am still waiting for it. Unfortunately, my messages to them have been ignored.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company. I waited over 2 weeks for my order to arrive, chased numerous times and got no response. I finally managed to get tracking info for my order and it was being held by royal mail due to the sender not paying enough postage! I then had to pay £3.50 for them to deliver it to me. I emailed again and did finally get a response from somebody named Selin who advised there had been an error, I shouldn't have to pay anything extra and can I send my bank details across for them to reimburse me. I did this straight away and have still not received a refund. Emailed again this morning but unfortunately not holding out much hope at getting a response. I would advise to avoid at all costs.

3 October 2024
Unprompted review

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