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Rated 3 out of 5 stars

Eluxury 247 delivers as always! My items are even nicer in person: kudos to Audrey!! On the other hand, SS sent my purchase without the commercial invoice twice and FedEx had to resend it back to SS... See more

Company replied

Rated 1 out of 5 stars

Trying to buys everal "mui-muiw' those Hawawii print dresses. What is wrong this site? "Best Lives Shops"--great prints great prices.. I press in the printed dress. Comes off another dress. love t... See more

Rated 5 out of 5 stars

I've been a shopshops customer for years (love you Mumu!) and have purchased probably 10+ designer vintage handbags, new but discounted shoes, clothes, accessories, etc. The live shows are fun, I love... See more

Company replied

Rated 1 out of 5 stars

I made a purchase following the size chart & surprise, surprise; the items were a NO fit. I immediately made contact for a full refund which they guaranteed but only recently received a response afte... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Handbags Shop

Written by the company

Welcome to ShopShops! The award-winning global livestream shopping app for fashion, beauty and lifestyle. Download ShopShops to discover authentic new and pre-loved designer goods and unlock the best deals. Join our global community for the shopping obsessed!


Contact info

3.3

Average

TrustScore 3.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service! Tina is so wonderful she really takes time to help all her customers! Great bag and amazing condition.

22 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Thank you so much for sharing your experience. We're so glad you enjoyed shopping with Tina!

Rated 5 out of 5 stars

I love ShopShops

I love ShopShops! I recently won a bag for free simply by using this app. I enjoy watching the sample sales and have bought some amazing gifts that I likely wouldn’t have found otherwise.

28 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Thank you so much for sharing your experience. Congratulations on winning one of our giveaways!

Rated 5 out of 5 stars

So worth it

Winning this giveaway is what makes signing up and joining Lives in the app so special and so worth it.

30 August 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Thank you so much for sharing your experience. Congratulations on winning one of our giveaways!

Rated 5 out of 5 stars

I love this live stream platform

I love this live stream platform! not only am I a host/vendor. I’m also a shopper not only is this a great place to get luxury items at a great deal. I’ve also developed so many amazing friendships from all over the world with the most amazing ladies. There is nothing like shopshops out there.

27 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Thank you so much for sharing your experience, Renee! We love watching your livestream events!

Rated 5 out of 5 stars

Love shopping on ShopShops

Love shopping on ShopShops. Great merchandise at reasonable prices

26 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Thank you so much for you review. We're so glad you are enjoying shopping on ShopShops!

Rated 4 out of 5 stars

Prices of the bags that i have bought…

Prices of the bags that i have bought from shopshops, most of the host (especially Mumu) are great and treats the buyers with respect.

26 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Thank you for your review, Helen! We will pass along your compliment to Mumu!

Rated 1 out of 5 stars

Terrible and should not be allowed to trade this way!

One word - disgraceful! How do people get away with this sort of trading. Ive been looking at ShopShops for sometime now, and it looked pretty genuine. Until I made my purchase 1.5 weeks ago - giving them time send the goods for a special event I’m attending on 6 Dec. I bought 1 x Chanel Bag, and 1 x pair Chanel earings, a total cost of over $6,000.00! A week after the purchase they cancelled the order for earings, saying that they were no longer available and the refund would appear in my account within 10 business day. Today 25 Nov, I received another cancellation without explanation that they cancelled my order for the bag, again that the money would appear in my account within 10 business working days. So for over a month they have my $6k and I have no bag or earrings to wear to the event, nor do I have the money to buy them again prior to the event. One other persons comment about this trader was ‘ if I could give Shopshops a minus 10 I would’…. I also agree. How is it OK for traders to do this, why are there no rule and regulations for these type of traders… for all I know they could be some sort of $$investment place and this is there scam!

25 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Laura,

Thank you for reaching out and sharing your experience. We're truly sorry for the inconvenience you’ve faced. After reviewing your purchases, it appears they were from two different sellers. One of these sellers is no longer shoppable on ShopShops, and we're currently investigating the other order to understand why it was canceled.

It looks like you’ve been fully refunded, but we’ll also be following up with you via email to address this further and find a way to make things right. We truly appreciate your patience and understanding.

Best regards,
the ShopShops team

Rated 5 out of 5 stars

Live online shopping that you can…

Live online shopping that you can trust. All the items that they sell are great!

5 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Maricel,

We're so thrilled you've enjoyed your shopping experience on ShopShops! Thank you for your review. Have a great day!

Rated 1 out of 5 stars

I was not happy with recent purchase thru auction

I was not happy with my recent purchase thru auction. I tried to have it cancelled but cannot be cancelled due to regulations… 👎🏻 customers should have the right to cancel purchases even if it’s from auction just like regular selling

12 October 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Mackoy. Thank you for taking the time to write a review and provide us feedback. Unfortunately, all auction bids are final to be fair to all auction participants. We're sorry you did not have a great experience.

Rated 5 out of 5 stars

What I don’t like is some of the people… Some very disrespectful spending money with them and they won’t even speak to you. You ask something they ignore you when you ask to see something

What I don’t like is some of the people on that thing and look at their page they don’t speak some of them blocked me so I can’t find nothing from them and I don’t think that’s right up and shop with y’all for a few years now I don’t have a lot of money I’m 65 years old and I’m disabled. I try to spend something with every month out of my check. I hope they talk to some of your business and see what’s going on right now. I don’t want to say no names but they know who they is. Thank you.

2 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Charlene,

Thank you for taking the time to write a review. We'd love to improve your experience with us. Please feel free to reach out to us at service@shopshopslive.com with any concerns you have - we're here to help!

Rated 5 out of 5 stars

I found Shop Shops about a year ago and…

I found Shop Shops about a year ago and have made over 90 purchases. I have not regretted one of them. I was able to buy some great designer items at a fraction of the original cost. Century 21 in New York has host selling items at there store. This makes it even better.

1 November 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Anthony,

We're so thrilled you are enjoying your shopping experience on ShopShops! 90 purchases - wow! Thank you for your trust and loyalty to our platform. And thank you so much for taking the time to write a review. Have a great day!

Rated 5 out of 5 stars

Satisfied Shopper

I’m glad that I was able to discover ShopShops a few years ago. I have purchased about 70+ items and I’m happy with every single purchases. I love my LV purse, and wallets. Also other name brands are available on ShopsShops. I’m a very happy customer so far of ShopsShops. All the hosts are really great, but I do have my favorites 🤩 I will be ordering and shopping from ShopsShops for a long time.

11 October 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Maria,

We're so thrilled you are enjoying your shopping experience on ShopShops! 70+ purchases - wow! Thank you for your trust and loyalty to our platform. And thank you so much for taking the time to write a review. Have a great day!

Rated 5 out of 5 stars

I never know shopping online can be…

I never know shopping online can be this fun! By talking with the host live I felt i was in the store physically. The sales is good and i am able to get the bag I want for a really good deal~ will come back and shop again!!!

24 October 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi Regina,

We're so happy to hear you are having fun shopping with us on ShopShops! Thank you for taking the time to write a review. We hope you have a great day!

Rated 5 out of 5 stars

Great customer service to resolve a…

Great customer service to resolve a missing item from order. Easy and fast refund even though a couple weeks after delivery as I was out of town when box arrived. But one item missing and they were great in getting this resolved with a refund right away.

2 October 2024
Unprompted review
Rated 3 out of 5 stars

Host is amazing but SS is very slow to react

Eluxury 247 delivers as always! My items are even nicer in person: kudos to Audrey!!
On the other hand, SS sent my purchase without the commercial invoice twice and FedEx had to resend it back to SS, which delayed me receiving it (it took over a month!). I have notified SS on both occasions: this mishap could’ve been easily avoided, especially if they had paid attention to my 1st email.

11 August 2024
Shopshopslive logo

Reply from Shopshopslive

Hi Doan,

Thank you for taking the time to write a review - we really appreciate the feedback and will share with our team. We're glad you're enjoying your Eluxury 247 items and that you've had such a great experience with this seller.

Thank you again,
- the ShopShops team

Rated 1 out of 5 stars

No Response from Customer Service

I purchased an MCM duffel bag after being told by the host the bag was leather. I specifically asked the host who said the bag was leather. When the bag was delivered, I discovered the bag is made of coated canvas. I have contacted customer service twice, but have received no response.

14 September 2024
Unprompted review
Shopshopslive logo

Reply from Shopshopslive

Hi JC,

We're so sorry to hear of your experience and would like to work with you to resolve this. We don't have your contact information via Trust Pilot. Can you please complete this form and we will get back to you? https://www.shopshopslive.com/pages/contact

Rated 3 out of 5 stars

BAD CUSTOMER SERVICE ALSO SHIPPING…

BAD CUSTOMER SERVICE ALSO SHIPPING UPDATES SUCKS. SOME OF THE SHOPS SUCK AS FAR AS CUSTOMER SERVICE.
THEY ARE QUICK TO GET THE MONEY BUT SLOW ON ON ANSWERING QUESTIONS AND THE SHIPPING. IT STILL DOESN'T HAPPEN.

17 September 2024
Shopshopslive logo

Reply from Shopshopslive

Thank you for your review and the feedback you provided. We will be sure to share with our team. We reviewed your order history, and see that 2 orders were not delivered and subsequently both orders were refunded. If there are any orders outstanding, please let us know at service@shopshopslive.com and we'll be sure to make it right. We're sorry your experience was not what we aim for and will do better next time!

Rated 5 out of 5 stars

Shopshops is a great place to shop.

This company customer service is great.
James is very quick to respond to my emails and he’s very professional.
Thank you!

11 September 2024
Shopshopslive logo

Reply from Shopshopslive

Hi Maria,

We're delighted you have had such a great customer service experience with us. Thank you so much for taking the time to write a review!

Rated 5 out of 5 stars

I made a purchase not to long ago and…

I made a purchase not to long ago and received full refund back as my parcel was lost in the process of delivery. But the customer service was very seamless and fast and I will be a return buyer!

6 September 2024
Shopshopslive logo

Reply from Shopshopslive

Hi Anahil,

Thank you so much for sharing your experience and writing a review. We're so happy we were able to resolve your order issue.

Rated 5 out of 5 stars

Poshpink Stacy was so helpful and…

Poshpink Stacy was so helpful and definitely found a great bag for me. This is the third awesome bag I have bought from her and she is excellent.

20 August 2024
Shopshopslive logo

Reply from Shopshopslive

Thank you for your review. We're so glad you've had multiple great experiences with Poshpink Stacy!

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