Eluxury 247 delivers as always! My items are even nicer in person: kudos to Audrey!! On the other hand, SS sent my purchase without the commercial invoice twice and FedEx had to resend it back to SS... See more
Company replied
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See what reviewers are saying
Trying to buys everal "mui-muiw' those Hawawii print dresses. What is wrong this site? "Best Lives Shops"--great prints great prices.. I press in the printed dress. Comes off another dress. love t... See more
I've been a shopshops customer for years (love you Mumu!) and have purchased probably 10+ designer vintage handbags, new but discounted shoes, clothes, accessories, etc. The live shows are fun, I love... See more
Company replied
I made a purchase following the size chart & surprise, surprise; the items were a NO fit. I immediately made contact for a full refund which they guaranteed but only recently received a response afte... See more
Company replied
Company details
Written by the company
Welcome to ShopShops! The award-winning global livestream shopping app for fashion, beauty and lifestyle. Download ShopShops to discover authentic new and pre-loved designer goods and unlock the best deals. Join our global community for the shopping obsessed!
Contact info
United States
- shopshopslive.com
3.3
Average
79 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A hidden gem IMO
ShopShops is a great service. I found the content really engaging and they do a good job sourcing quality handbags from Japan. I would love for them to offer even more categories, though I know they already have a good variety
1 February 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your thoughtful review! We're thrilled to hear you enjoy our engaging content and curated selection of quality handbags from Japan. Expanding our categories is definitely on our radar, and your feedback inspires us to keep growing. Stay tuned—you never know what new treasures we might bring your way! 😊✨
Fun app!
I love shopping with Shopshops and discovering new products through their app.
21 January 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your kind words! We’re thrilled to hear about your positive experience and truly appreciate you taking the time to share it.
WARNING! !!BEWARE!!
Not honest about the flaws and sign of use of bag. Refund or return is impossible...they will just offer you a 20$ credit for the flaws of bag that they did not mention during live. They said its normal for a preloved bag to have flaws but during live they will tell you the bag is all good and in perfect condition. If there is a zero rate I will give them a 0. Do not patronize WARPDOOR JAPAN LTD and Mumu.
3 January 2025
Unprompted review
Reply from Shopshopslive
We’re sorry to hear about your experience and want to make things right. We don’t have any record of an inquiry on this matter, but we’d love the chance to assist you directly. Please reach out to us at service@shopshopslive.com and we'd be happy to look into this for you.Thank you for bringing this to our attention—we value your feedback and hope to make it right.
Very nice and convenient
Very nice and convenient. The host also introduced the product in detail. I like this app
10 February 2025
Unprompted review
Reply from Shopshopslive
Thank you for your review! We're so happy you're enjoying our app!
I purchased a Chanel Boy bag from…
I purchased a Chanel Boy bag from Shopshops. It arrived quickly and in good condition! I love watching their events!so many great selections at great prices!
16 December 2024
Unprompted review
Reply from Shopshopslive
Thank you for your kind review! We’re so glad you had a great experience and appreciate you taking the time to share it!
Best,
the ShopShops team
Best deal!
I recently purchased a Louis Vuitton speedy 30 from shopshops the price was great and it came with Entrupy authentication! Best place to shop pre-love bags!
30 January 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your glowing review! We’re thrilled you had a great experience and truly appreciate your kind words. If there’s ever anything else you need, we’re here for you!
Warmly,
the ShopShops team
Bad customer service and sellers name…
Bad customer service and sellers name RichRay luxury collection is dishonest. Also Sylvia Vintage is dishonest too. So stay away from those store at Shopshop.
25 December 2024
Unprompted review
Reply from Shopshopslive
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. While we understand why the seller(s) handled the situation this way, we truly value your perspective and would be happy to discuss it further to ensure we address your concerns as best as possible.
Please feel free to reach out to us at service@shopshopslive.com, and we’ll be glad to continue the conversation.
Best regards,
the ShopShops team
Longtime customer, love the fun/unique shows and items!
I've been a shopshops customer for years (love you Mumu!) and have purchased probably 10+ designer vintage handbags, new but discounted shoes, clothes, accessories, etc. The live shows are fun, I love the access to international shops and products, and appreciate the quick customer service responses. The merchandise is sometimes coming from Japan or China so takes a bit of time, but none of my purchases are urgent so I don't mind. Overall, love shopping on Shopshops.
16 January 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for being a loyal ShopShops customer and for sharing such a thoughtful review! Customers like you are what make ShopShops such a special community. We’re so grateful for your continued support and can’t wait to help you discover even more amazing finds in the future.
Thank you again for shopping with us!
I wish I made my research before…
I wish I made my research before purchasing on this company. I bought 2 LV purses, already got an update and tracking shipment was provided online and suddenly got an email after 13 days that the purse Is sold. How can that be???? ! Just not professional and so dishonest . offer me a bag that’s more damage for a $100 less than the bag I purchased.
2 January 2025
Unprompted review
Reply from Shopshopslive
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced with your recent order.
Regarding order ending in 8326, we regret that the item became unavailable after your purchase. Please know that we have issued a full refund for this order, and we truly understand how frustrating this situation must have been. The seller offered an alternative bag as an option, but we want to assure you there is no obligation to accept it if it doesn’t meet your expectations.
Additionally, we are pleased to confirm that order ending in 5808 is still being processed and on track for fulfillment.
If you have any further questions or need assistance, please don’t hesitate to contact us at service@shopshopslive.com. We’re here to help and committed to improving your experience.
Thank you for your understanding and patience.
Best regards,
the ShopShops Team
bad company to do business with this place !
Do not do business with this place !! They charge me and I have not received my purse!!
11 January 2025
Unprompted review
Reply from Shopshopslive
Hello,
Thank you for your recent purchase! We see that your order was placed on January 11, 2024, and while it hasn’t arrived yet, rest assured it’s on its way. We’ve confirmed the item has shipped and kindly ask for your patience as it makes its way to you.
If you have any further questions or need assistance, feel free to reach out. Wishing you a happy and healthy new year!
Warm regards,
The ShopShops Team
I purchased a bag during live show and…
I purchased a bag during live show and was given false information regarding the year of manufacture of bag. I asked for refund of my money. Adam of Adam luxury tried to convince me that year didn’t matter but condition of bag was more important. I told him this made me wary of continuing with the purchase. He then offered to have their company authenticate bag. I felt better for a while about it then I read terrible reviews about this company online. I again reached out to ask to cancel order and refund my money. I was basically told that they would not speak with me and that I can do whatever I like and that I would be reported to the platform. I reached back out to see if they intended to ship bag since they have gotten my money . Now no one is responding to my messages.
9 January 2025
Unprompted review
Reply from Shopshopslive
Hello,
Thank you for reaching out. We don't see that you've created a case with our customer service team, but we would be happy to help you directly. We found your order, and it did ship to you via UPS and should be arriving soon. Please note, because this was an international order, transit time does take longer. Please don't hesitate to reach out directly at service@shopshopslive.com if you have any questions.
Wishing you a very happy and healthy New Year.
Best regards,
the ShopShops Team
Great stuff!
4 January 2025
Unprompted review
Reply from Shopshopslive
Thank you for the review. We think so too! :)
ShopShops notifies you via email about…
ShopShops notifies you via email about your gift. Sometimes I cannot be on the show until the end because of time difference, but can always count on ShopShop to reach out.
20 July 2024
Unprompted review
Reply from Shopshopslive
We're so glad you have found that you can count on ShopShops! Have a happy and healthy new year!
Please DO NOT purchase from this site
Please DO NOT purchase from this site , never receive my order , I have to dispute with the credit card because they return a portion of what’s charged in my credit card. It’s a scam , first time I ordered and now I have to deal dispute in my credit card because I did not receive my orders but I got charged in my credit card
3 December 2024
Unprompted review
Reply from Shopshopslive
Hello,
Thank you for reaching out. Upon reviewing your order history, we see that the "Gucci Sylvie Bee Star Embroidered Black Leather Shoulder Bag Small" was delivered on 12/22/2024. We sincerely apologize for the delay in delivery. Unfortunately, the bag was held at customs, which can sometimes occur when shipping from an international seller. While this is beyond our control, we understand how frustrating the wait can be.
We also note that your order for the Louis Vuitton Black Multicolor Shoulder Bag was refunded on 12/10/2024. If there are any other outstanding issues or orders, please don’t hesitate to let us know.
We truly value your understanding and apologize again for the inconvenience caused by the transit delay. Wishing you a very happy and healthy New Year!
Best regards,
the ShopShops Team
I have a great experience with…
I have a great experience with shopshops! Thank you for sending me my gift that I won! I’m so surprised of it’s amazing condition! It looks brand new! I love it so much ❤️
3 December 2024
Unprompted review
Reply from Shopshopslive
Thank you for your review. We're so happy you had a good experience on ShopShops and congratulations on winning one of our giveaways!
Excellent service
It was a great experience to receive the Gucci bag.
15 September 2024
Unprompted review
Reply from Shopshopslive
We're so glad you've had a great experience!
I can't believe I won a free designer…
I can't believe I won a free designer bag!
Got a gorgeous bag for free through the giveaway and and I was surprised to see how good the condition was! Love this bag and the people at ShopShops were very helpful and transparent about the process and what I should expect and when. Thank you!
6 August 2024
Unprompted review
Reply from Shopshopslive
Thank you so much for taking the time to share your experience and write a review. Congratulations on being a giveaway winner! We're thrilled you love your bag!
Hi I love shops shops I have ordered…
Hi I love shops shops I have ordered quite a few bags off of here. They have always been authentic and came in the condition that was mentioned by the seller
11 December 2024
Unprompted review
Reply from Shopshopslive
Thank you so much for taking the time to write us a review. We're so happy to hear you have enjoyed purchasing several bags on ShopShops! Happy holidays!
ShopShop app is so easy to use
ShopShop app is so easy to use. The professional shoppers are really nice and answers questions quickly. I love shopping on this app.
15 November 2024
Unprompted review
Reply from Shopshopslive
Thank you so much for writing a review. We are so happy to hear you are loving shopping on ShopShops!
affordable luxury…
shopshops gives you access to great preloved luxury deals from japan and china that you otherwise wouldn’t have access to unless you traveled. fun environment to shop!
2 December 2024
Unprompted review
Reply from Shopshopslive
We're so glad you're having fun shopping on ShopShops! Thank you for writing us a review!
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