The Shirt Plugs Reviews 

I bought a Brazilian national team shirt. My experience was excellent, with email communication at every stage of the process, and the delivery was made within the timeframe initially provided. The product is good quality and offers excellent value for money.

Great experience. Item arrived within the indicated time window, the quality is very good and I just wore it for Verona-Fiorentina. I love it!

Amazing quality and fast delivery.. recommend

Such a straightforward process, considering the shirt came from Australia to the UK I was very impressed. Quality of the shirt for the price is first class too, I’ll definitely be ordering more shirts in the future :).

Excellent customer service and the quality of the shirt is also brilliant.

Will definitely use again. They were more than happy to cater to a few extra requests I had.

Excellent quality shirts, customer service is unreal, always looking after me, highly recommend!

The shirts come in a great packaging and they are great quality and have an amazing look. I have now done two different orders with the discount they offer and I can say I am a satisfied man.

Diabolical absolutely disgraceful I placed and paid for a order on the 5 th December 2025 I am still waiting for it I have tried contacting them and have not even received a reply which again I find disgraceful.. I have sent several Emails .. no reply .. I have asked for a refund.. no reply .. I would not recommend this company to anyone and will take this issue further as stated in a Email today giving 48 hours to respond . Am totally disappointed with the shirt plugs .

Great quality, courier lost original, company sent out a replacement free of charge!

Perfect! Absolutely love my vintage Morocco 1998 away shirt

The Shirt Plugs is helpful, friendly and quick to respond. The service was excellent from start to finish and the quality of the soccer jerseys are great and exactly what you want when buying jerseys. Highly recommend this business to anyone looking for quality products and great service.

Game changer for travel, the shirt plugs keep my shirts crisp and save me time at the hotel

I purchased three shirts for £80 as a Christmas gift for my 23 yo son. He was thrilled with all three shirts and the quality is excellent!
Keep up the great work to all at Shirt Plugs!👏
I will be looking at a Liverpool shirt for my birthday in April.
Based on my first experience I would strongly recommend Shirt Plugs for all your retro match shirts!

Great shirts, well made and still look great after washing

I purchased a bunch of merchandise for Christmas for all the family and friends, they were thrilled to say the least.
As always the store delivers and never disappoints
The ONLY on line store that I will purchase football merchandise from.
Thanks guys once again :)

High quality custom jerseys for our entire team

Edit: note attempts were made to have this review removed for “defamatory comments”, but seeing as I had evidence of everything said, trust pilot kept the review up. Pathetic customer service.

Edit 2: This review reflects my experience and remains unchanged.
Trustpilot has reviewed the matter twice and confirmed, through all the provided evidence, that it is fair and compliant.
For future customers, their response reinforces the concerns raised about professionalism.

As the title states, I have no major issue with the quality of the jerseys themselves (aside from one arriving with a visible stain). The issue is entirely with customer service.

Firstly, delivery expectations were inaccurate. I waited over 3.5 weeks for three jerseys and, when I followed up, was told delivery timelines were “out of their hands.” It was only after pushing further that they offered to contact the delivery provider.

Secondly, I was asked to leave a review for one of the jerseys I received, which happened to be the stained one. I left an honest review reflecting the condition of the item and the overall experience. I was contacted immediately — not to resolve the issue — but asked to remove my review, with the implication that assistance would only follow if I did so.

When I questioned this approach, the response was backtracked, but the tone became defensive and self-congratulatory rather than service-focused. I was told “we have the best customer service in the world” and that I had not given them “an opportunity to resolve this,” despite the fact that reviews do not require prior contact with support.

The representative never provided their name, and communication throughout felt dismissive and unprofessional.

Overall, the product itself may be fine, but the customer service handling was disappointing and poorly managed.

Very good quality shirts, my son loves them, highly recommend and will definitely buy from this company again

The shirt Quality is amazing they are a reliable store, they answer really fast on ig, the prices are really good, shipping to America takes a little but keep in mind they ship from Australia

Paris FC kit was A1 quality . Great fit!