Shopping In Japan NET Reviews 

2,770
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting responsive, polite, and helpful staff members who keep buyers thoroughly informed throughout the entire purchasing journey. Reviewers consistently note that finding rare models is simple, and ordering processes are remarkably smooth from start to finish. Some people also felt that receiving unexpected traditional gifts and Japanese snacks inside their secure parcels made the overall experience exceptionally memorable. Consumers regularly mention the remarkably fast international delivery times and meticulous packaging that protect valuable watches perfectly during transit across the globe.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in pristine condition and match... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Service

Users describe positive interactions with service, highlighting professional handling and helpful staff.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Consumers find order satisfaction to be consistently high due to smooth and straightforward purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,770)

334 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection, fast and friendly support

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my questions.

Selection of watches are great at a reasonable price. I am glad I stumbled across this site as someone who lives in Australia its very difficult to find a good range of selection locally.

Packaging and shipping was great and very quick. It took less than 5 days with standard international express. I will definetly be a returning customer.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

SIJ personnel, Erika, kept in touch with me from the time I ordered to the time of delivery. delivery was prompt and personal. I feel very confident that this is a great company with outstanding customer service and would do business with them again in the future.

20 January 2026
Rated 5 out of 5 stars

Great prices, fast delivery, and excellent support

I had a great experience with shoppinginjapan.net. The service was excellent from start to finish — very smooth and well organized. Shipping was surprisingly fast, the prices were excellent, and the packaging was done with great care. The staff provided outstanding feedback and support, always helpful and responsive. Overall, a top-notch service, and I will definitely love to shop there again. Highly recommended!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The item is brand-new

The item is brand-new, packaging was absolutely great. Item is authentic and well functioning.i love it.thank you more power, i will definitely buy again.

18 January 2026
Rated 5 out of 5 stars

Outstanding customer service

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to Hawaii. it arrived rather quickly via DHS with the delivery person hand delivering it to me. it was an amazing experience and I would not hesitate to buy again from SIJ. customer service was outstanding. I recommend this company to anyone.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

From Japan to Rome with Love

I saw the site while looking for my a specific Seiko, GREAT customer service, updates on the item and it’s delivery and also for the price. Definitely buying here again after enjoying this one.

Thanks also for the postcard and the gift that I didn’t expect. A special touch that I really appreciate.

8 January 2026

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