We think the system is good for shops who only buy from Booker but very stressful for using other wholesalers too Getting items onto the system is a pain Being given a new employee to liase with w... See more
Company replied
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£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of. Hi Hannah, When I did cancel the monthly maintenance payments, yo... See more
Company replied
Have been using this system for 6 months now still have major problems. Spent 2 days with Matt going through these problems, he has passed them up the chain of command to no avail. This system is basi... See more
Company replied
Has a lot of catching up to do with other systems out there Lot of basic stuff wrong with system Ie profit report not accurate Price changes with out printing labels Etc etc Yes if you can co... See more
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Company details
About ShopMate
Written by the company
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Contact info
United Kingdom
- shopmate.co.uk
1.3
Bad
108 reviews
Hasn’t replied to negative reviews
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Excellent service
Excellent service, would recommend Retail Data Partnership to anyone.
27 March 2018
Unprompted review
Reply from ShopMate
Glad to hear it! Did you know we offer 3 months' free service fees to retailers that successfully refer us to their friends? James
5 stars because
5 stars because -
1. Excellent technical support - very knowledgeable support technicians who usually knows how to fix our issues. If they cannot do so immediately then they will escalate and return with suggestions.
2. Admin support is also very efficient - any invoice issues are always resolved immediately.
27 March 2018
Unprompted review
Reply from ShopMate
If I could give you 5 stars back I would! Thank you for the lovely review and I will make sure that your kind words are circulated to our team! - James
Major issues
Major issues with Paypoint that is still ongoing, tills freeze constantly.
27 March 2018
Unprompted review
Reply from ShopMate
I am sorry that you have had trouble using the PayPoint software on ShopMate. First of all I wanted to say thank you for working with our support team to identify these issues and also for bearing with us as we work with PayPoint to isolate and solve the problems that you’ve been experiencing. When we are confident that these issues have been resolved, we will let you know directly. - James
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