We think the system is good for shops who only buy from Booker but very stressful for using other wholesalers too Getting items onto the system is a pain Being given a new employee to liase with w... See more
Company replied
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See what reviewers are saying
£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of. Hi Hannah, When I did cancel the monthly maintenance payments, yo... See more
Company replied
Have been using this system for 6 months now still have major problems. Spent 2 days with Matt going through these problems, he has passed them up the chain of command to no avail. This system is basi... See more
Company replied
Has a lot of catching up to do with other systems out there Lot of basic stuff wrong with system Ie profit report not accurate Price changes with out printing labels Etc etc Yes if you can co... See more
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Company details
About ShopMate
Written by the company
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Contact info
United Kingdom
- shopmate.co.uk
1.3
Bad
108 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good today...electric was off
24 January 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. We are delighted that your experience with us has been to your satisfaction. Please get in touch should you require any further assistance. - Luke
Very quick and very helpful
Very quick and very helpful . Greatly appreciated many thanks
24 January 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. We are very pleased you are happy with the service we provide and look forward to working with you in the future. - Hannah
Reply from ShopMate
Thank you for your positive feedback. We are delighted that your experience with us has been to your satisfaction. Please get in touch should you require any further assistance. - Hannah
Very quick and helpful
Very quick and helpful. Sorted the query in no time.
19 October 2018
Unprompted review
Reply from ShopMate
Thank you very much for your positive feedback. We are very pleased that you are satisfied with the service you are receiving and look forward to working with you again in the future. - Hannah
The Rdp Epos system is awful
The Rdp Epos system is awful
The software is poorly written
The system is slow
Prices keep on changing and an embarrassment as customers are charged wrong prices
I would not recommend this system until the software is improved
30 September 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. I understand you have been in correspondence with my colleague Avtar Galsinh regarding your frustration with the way ShopMate processes payments. Further to your phone call with Avtar, we look forward to seeing you at the Booker event next week to resolve any issues that you are currently experiencing. Thank you again - Hannah
I’m very please with shopmate.
I’m very please with shopmate.
Help very easy and straight away
14 September 2018
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. We value your opinion and are happy to hear that you are so happy using ShopMate. We look forward to working closely with you in the future - Hannah
Reply from ShopMate
Thank you for your feedback. We are pleased you find our service to be great and look forward to working closely with you in the future. - Hannah
Great support and help from the Retail…
Great support and help from the Retail Data team
7 September 2018
Unprompted review
Reply from ShopMate
Thank you for your lovely feedback Mr Singh. We are delighted you have had such a good experience from us and look forward to working closely with you in the future. - Hannah
THE SERVICES 100% BUT NEED TIME TO…
THE SERVICES 100% BUT NEED TIME TO EXPLAIN ON SENDING & RECEVING ORDER & NOTES ALSO ABOUT BACH OFFICE
23 August 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are delighted that you find our services meet your standards. Please give us a call anytime and we will be happy to run through any queries you may have regarding Back Office and ordering. - Hannah
Outdated System
Have been using this system for 6 months now still have major problems. Spent 2 days with Matt going through these problems, he has passed them up the chain of command to no avail. This system is basically flawed, it’s a very old system and needs a major overhaul. My old system was SinQa started by YP about 30 years ago I only changed because of the “features “ your system were going to give me. Hannah please get in touch with me ASAP so we can discuss this issue.
23 August 2018
Unprompted review
Reply from ShopMate
Thank you for your comments Mr Stone. We are currently reviewing the problems you have been experiencing and are working through the list you have discussed with Matt Brown. As requested, we will be in touch as soon as we can, to discuss this matter further. Thank you for you patience - Hannah
John at Premier
I have absolutely no problems with the service, always helpful.
23 August 2018
Unprompted review
Reply from ShopMate
Thank you very much for your positive feedback. It is great that you find our team helpful and the service good. We look forward to assisting you further in the future. - Hannah
Awesome software and backup
Awesome software and backup. The best by far of the 4 systems I have used. So many useful functions, could not be without it. Only down side is the Paypoint software which is problematical( not Retail Data's fault)
23 August 2018
Unprompted review
Reply from ShopMate
Thank you for your lovely feedback. We are very pleased that you could not be without your ShopMate and thank you for your patience regarding Paypoint. We look forward to working closely with you in the future. - Hannah
Help when needed
The call was one of a number that I have made since the system was installed in mid July. The response on all occasions has been excellent. I'm listened to in an understanding and helpful way. Problems/Queries have been dealt with in a very efficient manner.
20 August 2018
Unprompted review
Reply from ShopMate
Thank you very much for your positive feedback! We are delighted that you have found our service of good use to you. If you have any other queries, please do not hesitate to contact us. We look forward to working with you in the near future. - Hannah
the system is generally stable but i…
the system is generally stable but i don't fully trust its stock management system particularly with regard to category stocktakes where many of the discrepancies between opening and closing stock figures are due to system duplication problems.
19 July 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are sorry you have had trouble with your stocktaking as this reflects on your file with us. I have arranged for one of our support supervisors to contact you and discuss anything we can do to help you further. - Hannah
Reply from ShopMate
Thank you for your feedback. We do value our customer's thoughts and would like to help you get the most out of your EPoS system. If you would like, we can give you a call when it is convenient for you and discuss some options for you. Please respond to this message if you would like us to do so.- Hannah
Disappointed
Poor updates of price files, always somebody else's fault, low hours of support and out of hours very limited support, left us with tills down completely.
14 May 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are very sorry your experience was unsatisfactory. I have looked into the issue you were experiencing and this has now been resolved. Our Customer Support Team are available to support all of our customers 365 days of the year. Please do not hesitate to give us a call to discuss any matters you need assistance with going forward. We are always happy to hear how we can improve our service and welcome any thoughts and ideas to improve our customer experience. - Hannah
Please check if the leaflet offers are…
Please check if the leaflet offers are properly coming in when we scan. Ex:lifestyle offers McCoy’s pm £1 should be 2 for £1.50.
Lot of them doesn’t come properly. There are loads like that in every offer list. We can’t call you and tell you all the bar codes.
1 May 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback and for taking the time to provide the example barcode for us to check. Every month we process thousands of prices, barcodes and promotions from our wholesalers onto ShopMate. Customers taking the time to feedback helps us to achieve this, so we thank you once again. If there is anything else we can assist you with, please do not hesitate to contact us. - Hannah
I been with this company since November…
I been with this company since November 2017,it works for me and I would recommend this company to everyone,excellent customer service
30 April 2018
Unprompted review
Reply from ShopMate
Thank you for such positive feedback! Did you know if you refer us to your friends, you could get up to 3 months free service fees. We look forward to working with you more in the future. - Hannah
downloading data of a credit card machine
having just had a shop refit we had a chip and pin terminal installed had several issues with network problems,which meant we could not trade properly found the technicians very helpful and efficient and our problems was solved thanks very much
sonia.
26 April 2018
Unprompted review
Reply from ShopMate
Thank you for your positive feedback! We are pleased you have found our services to be helpful to you and look forward to working alongside you more in the future. - Hannah
Poor system
Has a lot of catching up to do with other systems out there
Lot of basic stuff wrong with system
Ie profit report not accurate
Price changes with out printing labels
Etc etc
Yes if you can contact me when you have updated system please or plan to update your system
24 April 2018
Unprompted review
Reply from ShopMate
Thank you for your feedback, we are very sorry to hear you are having problems with your reports and pricing. Further to your recent correspondence with our Customer Support team, we are in the process of resolving your issue. Should you need to discuss this matter further, please respond to this comment and we will arrange for someone to give you a call. Once again we apologise for your inconvenience. - Hannah
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