Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought a hospital bed for my elderly parent from Shop Home Med and the whole thing was pretty straightforward. I found their website very user friendly, the range of health products was of good qu... See more
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Mobility Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
270 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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The person I was connected to way more…
The person I was connected to way more than will to help me find the right product for my son.
Excellent customer support.
23 October 2025
Fast and easy.
20 October 2025
the item i ordered arrived as pictured…
the item i ordered arrived as pictured but "deliver to" address was different from the billing address. they send the item to the billing address It was necessary to then pay to have the item delivered to the correct address delaying the product arrival.
13 October 2025
Reply from Shop Home Med
Thank you for reaching out. After reviewing your order, we can confirm that only one address was entered during checkout. The shipping address was marked as “Same as billing,” which is why the item was delivered to the billing address.
Unfortunately, we don’t make changes to the shipping address once an order is placed online, as the information entered at checkout is used automatically for processing and shipment.
We understand how frustrating this situation can be and appreciate your understanding.
The product that I ordered was easy to…
The product that I ordered was easy to find on the website.
I was kept updated on when my order would arrive.
Everything went smoothly!
26 September 2025
Things came on time
17 October 2025
I paid for express shipping nearly two…
I paid for express shipping nearly two weeks ago and still do not have the product. You were very quick to charge my credit card.
16 October 2025
Reply from Shop Home Med
Thank you for reaching out, and I sincerely apologize for the delay. We completely understand your frustration, especially since you paid for express shipping and haven’t yet received your order.
Please know that we’ve already refunded the express shipping fee to your original payment method. You should see the credit reflected in your account shortly.
According to the latest tracking update, your order is scheduled for delivery on Wednesday, October 22nd. We’ll continue to monitor it to ensure it arrives as expected.
It seems that the height of the front…
It seems that the height of the front of the cushion made the height too high for this young lady and the thickness of the pommel was too much!
14 October 2025
Reply from Shop Home Med
Thank you for sharing your feedback. I’m sorry to hear that the cushion height and pommel thickness weren’t a good fit for this young lady. Comfort and proper support are very important, and we understand how frustrating it can be when the product doesn’t meet your expectations.
If you’d like, we can help you find an alternative cushion that offers a lower front height and a slimmer pommel for a better fit. Please let us know if you’d like us to recommend suitable options or assist with an exchange or return.
Iam very dog wipes made of bamboo happy w my product of doggie…
Iam very happy w my product of doggie wipes and it was delivered promptly!!
16 October 2025
Slow delivery
16 October 2025
Reply from Shop Home Med
Thank you for your message and for sharing your feedback. We’re sorry to hear that the delivery felt slower than expected.
After reviewing your order, we can confirm that it was delivered within 5 days, which falls within our standard shipping time frame. We do understand that timely delivery is important and truly appreciate your patience.
Awesome experience
Its easy to get a quote and place orders. Items ordered are received in a timely manner and so far I have never had any issues!
16 October 2025
Reasonable prices
The website was easy to manage, good selection and I was so happy that my 12-year-old mattress could be replaced. I loved that there was free shipping and no tax. The price was quite reasonable. To go to a medical supply company, which I tried first, was SO expensive. The price of their mattress was as expensive as buying the WHOLE bed, plus shipping and mattress removal. So I am very happy with my purchase.
16 October 2025
Didn't expect to receive so early since…
Didn't expect to receive so early since your number and recording stated that 10/14 - 10/15 was holidays.
16 October 2025
Very long time to ship or respond to anything
It took them a very long time to ship out just a few small things. Customer service took forever to reply, kept telling me they were waiting to hear back from their warehouse... for days on end. Will never order from them again.
6 October 2025
Unprompted review
Reply from Shop Home Med
We’re very sorry for the delay and the frustration this caused. Your feedback is important to us, and we truly understand how disappointing it is to experience long wait times. Please note that our operations were temporarily closed for the holidays, which caused a delay in both shipping and customer service response times.
Your order has been canceled as requested, and no charges will be processed. We’re continuously improving our communication and fulfillment times to prevent situations like this in the future.
Excellent service
Excellent service. I used PO Box for delivery. They contacted me by phone and text to say they can't ship to PO Box. I really appreciate how quickly they acted so I could get my product.
13 October 2025
I received an item but it was the wrong one
I received an item, but it wasn’t the item I ordered. I have contacted the company to be able to send this back and get a refund, but I haven’t gotten a response yet
9 October 2025
Reply from Shop Home Med
We’re very sorry to hear about your experience and that you received the wrong item. This isn’t the level of service we aim to provide, and we truly apologize for the inconvenience. Please rest assured that our customer support team will make this right as quickly as possible. You will be hearing from a member of our team later today if you haven’t already.
I would order this product again and try others.
It was easy to order, item came promptly and was as advertised and has given my husband relief for his heal while sleeping!
30 September 2025
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