Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a hospital bed for my elderly parent from Shop Home Med and the whole thing was pretty straightforward. I found their website very user friendly, the range of health products was of good qu... See more
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Mobility Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
271 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Smoke and mirrors
In the beginning, everything was peachy creamy. Oh if it’s under warranty, will send it to you for nothing then and then reality email at the email ask them for the size of the screw. They gave me the length not the size bottom line for a couple of screws it cost me $28.50 to buy the whole bracket for the basket and I’m talking two little screws and all I needed was one
I’m being generous giving a three stars
13 November 2025
Reply from Shop Home Med
Thank you for your feedback. We understand how frustrating it can be when a small part is all you need. However, we want to clarify that we are not the manufacturer of this product. When an item is under warranty, all warranty claims—including replacement screws and hardware—must be handled through the retailer where the item was originally purchased.
We provided the screw length information exactly as it was given to us by the manufacturer, but unfortunately, they do not supply individual screws. That is why the full bracket was the only replacement option available.
We truly wish we could have done more, and we appreciate your understanding as well as the three-star rating. If you ever need help connecting with the manufacturer or navigating a warranty claim, we’re always happy to assist.
Best customer service!
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce, were professional, informative and very kind. They followed up as promised and we were able to get the part delivered quickly.
12 November 2025
Friendly and informative agent.
14 November 2025
The customer service agent was…
The customer service agent was pleasant, professional and knowledgeable. A great experience.
The date of service was November , 2025.
6 November 2025
Big Bad Mistake
11-16-25 - update to my Review.
I'm giving 4 stars due to the efficient communication, during the return process. They really wanted to make thing right!
After I posted my original Review, I got an immediate response from the company offering to make things right. Bottom Line.. they did. Once connected via email, It took a couple of weeks of email exchanges to accommodate their return process (of the wrong bed I received damaged in shipment). Their response to each of my emails was quick and professional.
Too bad the right bed wasn't shipped in the first place.
Original Review
I ordered an Invacare Bed Pkg and instead received a Proheal Bed pkg. If Proheal Beds are all you sell, the online site was very misleading with all the reference to Invacare. The Proheal Bed arrived with a bent frame, broken motor housing and most all the bumper pieces were knocked out of their places and also broken. The quality of this bed is nowhere near an Invacare product.Tried to reach support and was unable to get connected. Base on Return and Replacement Policy, the cost is prohibitive to replace or send back. Big $800 Mistake that I get to eat and chalk up to a bad learning experience.
28 October 2025
Reply from Shop Home Med
We sincerely apologize for the mix-up and the inconvenience this has caused. We do carry Invacare beds, and it appears there was an error with your order. We completely understand your frustration and want to make this right for you.
We can absolutely arrange an exchange and replacement to ensure you receive the correct Invacare bed package you originally ordered. Our team will also assist with resolving the issue regarding the damaged items you received.
Please call us or send us an email with your order information so we can review the details and expedite your replacement. Once we have your information, we’ll handle everything from there to make this right as quickly as possible.
Mr Taylor
The notification about the product information about the product and the constant update
3 November 2025
Decent customer service
I was taken back when someone from the company called me the day I ordered to see if I had any questions about my purchase. I did not have to wait 10 days either. I’ll buy more medical supplies from this store!
29 October 2025
Absolutely Horrible
Absolutely Horrible. 1. I see notification that the merchandise was delivered to a mail box yesterday. There is nothing in my mailbox.
2. I ordered trapeze bar with a stand... I have not received it. I sent a message last night and was told I will ger a call today. I haven't heard from anyone.
I need to hear from someone and where is my ORDER? I need it for my VET. He can't get out of bed!!!
28 October 2025
Reply from Shop Home Med
We’re truly sorry for the frustration you’ve experienced. After reviewing your order, it appears there may have been a misunderstanding — the item you purchased was the Invacare Backlit 3-Function Hand Control Pendant, not a trapeze bar with a stand.
We completely understand how important this equipment is for your Veteran’s care, and we want to make this right as quickly as possible. Our team has already been notified and will be reaching out directly.
Quick reordering
Quick reordering. I do this for my neighbors who both use test strips, so I am happy when the process is seamless. Thank you.
31 October 2025
Peds Walker
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. She loves it! If we have to order anything going forward it will be from Shop Home Med! Easy, fast and wonderful communication!
24 October 2025
Love! Love! Love!
We absolutely love our wheelchair! It’s so easy and comfortable for my son to use. We are forever grateful to this amazing company for making this process so easy and affordable!!! Would definitely recommend to anyone who found themselves in need of a pediatric wheelchair.
24 October 2025
When I received an email stating that I was up set.
When I received an email stating that the breezy wheelchair tires can't be shipped to a p o box. I had to placed another order to be able to receive the order on 10-30-2025.
27 October 2025
Leader Allergy Tablets
Item was as advertised, reasonably priced and shipped quickly .
21 October 2025
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