Boldr Reviews 130

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them effective for heating and making homes comfortable and efficient. People appreciate the quality and durability of the items, noting they are well-packaged and easy to set up, often working as advertised. The customer service is frequently praised for being friendly, professional, and providing quick, helpful responses, even assisting with installation hiccups. However, some people were dissatisfied with the customer support, citing slow responses, limited availability during evenings and weekends, and a lack of follow-up on inquiries. There are also concerns regarding the user experience, with some finding the app interface difficult, experiencing failed device pairing, and issues with product functionality like temperature settings or Google Home integration. A few customers also mentioned that the product did not heat as effectively as expected, leading to disappointment and the perception of wasted time and money.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with their heaters, describing... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers expressing significant... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of installation and setup,... See more

Quality

Reviewers mention positive feedback about quality, with many finding the product nicer than expected and... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The back of our house has been cold every winter. These heaters placed strategically have definitely helped keep this area warmer and more comfortable. The forced air heat seems to be coming on a bit... See more

Rated 5 out of 5 stars

As a mom and homeowner, the Boldr Klima Smart Thermostat has been amazing for our family. It not only lets me monitor energy use and AC performance, it lets me set smart automations, create comfort z... See more

Rated 5 out of 5 stars

Good supplemental heat I have had less expensive panels in the past. Worked fine, but much less attractive than the Kelvins I recently purchased. These are heavy, so support them well when hanging. B... See more

Rated 5 out of 5 stars

I've had a great experience with Boldr. I was a bit hesitant at first when reading some of the reviews here, although so far so good! The customer support team has been quick to answer any questions I... See more


Company details

  1. Home Automation Company

Written by the company

A producer of energy saving and intelligent home climate products.


Contact info

3.7

Average

TrustScore 3.5 out of 5

130 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This winter I bought two Kelvin large…

This winter I bought two Kelvin large and they did a great job keeping my 30m2 living room warm and cozy. I love the look and how it blends with the room. I had some hiccups connecting the smart app to the wi-fi at first but now works fine.

8 January 2023
Unprompted review
Rated 5 out of 5 stars

I think I must be one of the earliest…

I think I must be one of the earliest customers of Boldr. I have two kelvin heaters at home. The heating is very pleasant. Doesn’t dry the air. Completely silent as there is no fan. Love the sleek slimline design. The team has been very responsive on some technical questions that I had. Overall 5 stars.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

I ordered the kelvin large

I ordered the kelvin large. Was a bit delayed but totally worth the wait. Super thin, super nice looking. Waaaay better than any of the cheap space heaters I had previously. Completely different planet. The heating is really nice. Keeps me toasty in the home office without skinning my wallet

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Superb quality and price

I ordered a smart Kelvin and Fara, the heaters arrived on time, so I was really pleased with that. In terms of heating power, I have a two bedroom apartment which gets cold during strong winds, since I have a ton of holes in my windows (building is quite old), Kelvin and Fara managed to heat it up within an hour or so. Also, I really enjoy their smart home app as I am quite lazy, it really saves me the hassle of getting up and turning it off myself, manually. Plus I can set the automatic setting and it will switch on/off the heater to maintain a certain temp, really hassle free. I recommend these heaters if you are in need of additional heating like me. 10/10!

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Fara is great!

I love Fara. It’s small but powerful and warms up my living room pretty fast. It looks modern, and I can control it fully with my phone. Would recommend.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Silent, beautiful and smart!

I have two kelvin heaters at home. Delivered quickly. The installation was straight forward. The app took a bit longer to set up than expected but troubleshooting team got me there eventually. I had a dodgy wifi set up, which doesn’t work with smart devices. The heat is really nice. MUCH better than a fan heater and it’s completely silent, which is a huge win for me. I am sensitive to noise when I sleep.

2 March 2023
Unprompted review
Rated 1 out of 5 stars

Biggest Scam!

DO NOT BUY. Even 1 star is being generous with this overseas scam. After $120, the bluetooth feature does not work and the "ceramic" heater is made of plastic with the same cheap heater insert that your typical drugstore space heaters use. It took over 6 weeks for the heater to arrive. I reached out to them to return for a refund but the buyer has to pay for shipping and cover customs and I was quoted by the shipping center that it would be almost $200 to ship it back. I emailed Boldr and asked for a refund and they said they wouldn't refund. Biggest scam!

22 January 2023
Unprompted review
Rated 1 out of 5 stars

A Waste of Money

Really do not buy this heater unless you want your electric bill to skyrocket. Even during a mild winter, and using for 6 hours Mon - Fri set to 68f, it took forever to heat and cost just over $160. Sadly, it's going to the dump as I would feel bad donating it anywhere.

11 February 2023
Unprompted review
Rated 1 out of 5 stars

Delayed order (missed Christmas) arrived damaged

I ordered on Dec 20 with 2-3 day shipping. I was reassured 2 days later when the item had not shipped it would go out and I would get it for Christmas. Boldr support went silent and the item arrived on Jan 3, damaged. It was not remotely packed appropriately for shipping - the retail box was simply wrapped with no additional padding. The box was crushed on the corner and the item is cracked and we didn't even feel comfortable plugging it in.

3 January 2023
Unprompted review
Rated 2 out of 5 stars

Only shipped after I asked for a refund

I ordered this product in December before Christmas. After not receiving it or any order update in January, I emailed them and was told that it would be shipping the next day and to expect an update on my order status. After another week or so, since there had been no update and the product had not shipped, I emailed again asking to cancel the order. WHAT DO YOU KNOW, no one responded to my email and it shipped the next day. I don't know if the heater works or not but the experience so far leads me to believe its not worth the money. I also feel scammed because instead of refunding me my money, they seem to have found the product and got it shipped meaning I have to pay to return it within the 14-day window if I want my money back.

*Update: After using the heater for about a week, I definitely wouldn't purchase again unless it got a lot cheaper. It actually does heat the space well for being so small but the quality looks better in the photos than IRL and the on/off button is now stuck in the on position after having turned it on once. At least it's stuck on and not stuck off!

30 January 2023
Unprompted review

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