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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product, highlighting its effectiveness and quality. Many found it to be a great heating solution, providing comfortable warmth and being a worthwhile investment. People also appreciate the product's design and durability. The customer service also received positive feedback, with many users describing the support team as friendly, professional, responsive, and helpful. While some customers found the user experience and app to be ambiguous, others found the setup easy and the app user-friendly, offering flexibility and a clean interface.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its effectiveness in heating... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the ease of installation and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt callbacks, quick responses,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the products for their durability,... See more

Application

People report ambiguous experiences with the app. Many consumers express frustration with connectivity... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely love this product! What a great way to heat a room. What a great alternative to an electric space heater. Ordered for my apartment because the heating system is older and my apt is so smal... See more

Rated 5 out of 5 stars

Our Kelvin is an Excellent Heating Source We have been using our Kelvin in the Master Bath for nearly 2 years. It provides an excellent source of radiated heat in the room for when we wake up, as w... See more

Rated 5 out of 5 stars

The back of our house has been cold every winter. These heaters placed strategically have definitely helped keep this area warmer and more comfortable. The forced air heat seems to be coming on a bit... See more

Rated 5 out of 5 stars

As a mom and homeowner, the Boldr Klima Smart Thermostat has been amazing for our family. It not only lets me monitor energy use and AC performance, it lets me set smart automations, create comfort z... See more

Rated 1 out of 5 stars

I echo all these other 1-star reviews. The app is complete trash that fails to connect to either version 1 or 2 Kelvin Heaters. It cannot connect directly or through the Klima thermostat. Support does... See more

Rated 1 out of 5 stars

The kelvin heater requires app access to turn on which is super frustrating when the app never connects to my wifi. After 1 year it's only connected to the app once which means that I've only used the... See more

Rated 1 out of 5 stars

Terrible device (Kelvin Heater) because the app is never pairing with device despite all manner of resets and restarts. Without the app to control the device I have just an expensive glass frame on... See more

Rated 1 out of 5 stars

What a letdown. The product is a waste of time and money. Support is entirely offshore, slow to respond, and only available when most people are at work. And if, after wasting your time and after... See more

Rated 1 out of 5 stars

Incredibly bad experience with Boldr. If you’re on a mobile phone you’ll note that the product page for the Kelvin has a "30 Day Money Back Guarantee” icon present. Great, right? Then I went to the... See more

Rated 1 out of 5 stars

I bought this heater from boldr with expectations it would help heat my sunroom. I tested it for 48 hours straight at 80 degrees it did not make much of a difference. When I contacted the company to... See more

Rated 5 out of 5 stars

Perspective from a HVAC tech. Although I’m typically skeptical of recommending new products to my customers, I’ve used this in my own home to control our sunroom Mitsubishi mini split which is 15 yea... See more

Rated 5 out of 5 stars

Had a small hiccup with installation and honestly thought I’d be stuck on hold forever. Their support team was the total opposite: answered in seconds, super friendly, asked for a couple pics, and wal... See more

Rated 5 out of 5 stars

I've had a great experience with Boldr. I was a bit hesitant at first when reading some of the reviews here, although so far so good! The customer support team has been quick to answer any questions I... See more

Rated 5 out of 5 stars

Good supplemental heat I have had less expensive panels in the past. Worked fine, but much less attractive than the Kelvins I recently purchased. These are heavy, so support them well when hanging. B... See more

Rated 5 out of 5 stars

The Boldr Smart Thermostat has been fantastic. It performs reliably, helps me easily track my AC performance, and the automations mean I always come home to a perfectly pre-heated or cooled house. On... See more

Rated 5 out of 5 stars

The product is nicer than I expected - it heats up quickly and provided a gentle warmth in a small bathroom with a poorly insulated external wall. Delivery was slightly delayed but customer servi... See more

Rated 5 out of 5 stars

We have a total of four Boldr Kelvin’s and they work great and would highly recommend them. And their customer support ( Zach) was very responsive when we had a couple of shipping hiccups So overal... See more

Rated 5 out of 5 stars

Bring the heat We were thrilled to install the BOLDR Kelvin Infrared Heater......... the wifi connect was very challenging and would have appreciated more detailed directions, however, we did connect... See more

Rated 5 out of 5 stars

I’m very happy with our Boldr Kelvin units. The infrared heating and schedule features have reduced our energy bills drastically. The infrared smart heater is easy to set up and lets you create your o... See more

Rated 5 out of 5 stars

Really liking Kelvin so far. The app gives you enough data to feel smart 😅 but it’s not overwhelming. I can see when the heating is actually running, adjust per room, and turn everything down when we... See more

Rated 2 out of 5 stars

This is a review for the Klima and the Boldr app that goes with it. I use it with a Tosot minisplit. I wanted to love this product. And I tried very very hard, until I gave up: - Google Home i... See more

Rated 2 out of 5 stars

The heater is attractive and I did not have any issues setting up the technology/connecting to the app. It does not adequately heat the space that I got it for and the app is trash. In retrospect,... See more

Rated 4 out of 5 stars

Overall very pleased with the ease of installation and setup process. The unit has really taken the bite out of a drafty bathroom following a major remodel. The sleek style doesn’t look out of place.... See more

Rated 5 out of 5 stars

After having an issue with one of our heaters, we were shipped a brand new one! The help desk is responsive and prompt in their assistance. Thank you for your care and prompt replies to our inquiries!... See more

Rated 5 out of 5 stars

I am thrilled with this product! It is everything it was advertised to be. Such even heat in my bedroom and I love all the smart functionality. I just ordered another one for my other bedroom!

Rated 5 out of 5 stars

The Boldr space heater was packaged very well and arrived in good condition . It was easy to set up, and works as advertised. I would purchase one again.

Rated 5 out of 5 stars

When I first saw the large Kelvin I knew it was just what I wanted and needed. I didn’t think wrong. My Kelvin is perfect. My new home is unique and different with an open concept. Lots and lots of wi... See more

Rated 5 out of 5 stars

We have a small guest room in our house that had no vent. It's always been cold. The small size Kelvin heater is able to warm it well beyond our expectations. It can make it hot on a cold day. 10/10

Rated 5 out of 5 stars

In my 115-year-old home, the master bath is not insulated. The pipes freeze in the winter, and so do I. Well, not anymore. Kelvin fits perfectly and works like a charm.

Rated 5 out of 5 stars

My small bathroom had no heat. The steady temp. ranged from 58 to 61 degrees, and it was like showering in an igloo. Because I didn’t want an electrical cord draped around the room, I installed a GFC... See more


Company details

  1. Home Automation Company

Written by the company

A producer of energy saving and intelligent home climate products.


Contact info

3.8

Great

TrustScore 4 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company is a total scam

This company is a total scam. The heater we puchased doesn't work. No customer service. You have to return your product to Lithuania so the shipping cost will be more than you spent on the product itself. All the reviews on here are either 5 stars or 1 star...absolute waste of money.

14 January 2024
Unprompted review
Rated 5 out of 5 stars

Great new app!

I had trouble connecting to the app. Thankfully boldr launched a new app which is way smoother. Everything works well and I can finally control my products. Thanks for addressing my complaint! The heater itself is really really nice, way better than the Dyson I had previously.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

The Kelvin Heater is fantastic

The Kelvin Heater is fantastic! The heater is super sleek, the material choices are great and it provides a really cozy heat, which is perfect for my home office. The app is a huge bonus and makes managing the climate so much easier! Five stars!

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order, company not responding to my emails.

Ordered a Kelvin heater a month ago, and I haven’t received the heater nor a tracking number. Nobody’s responding my emails, except for that one time 2 weeks ago when they said they were having problems but would ship it priority. Never heard back from them. Not sure it’s a full on scam. They look disorganized at best. But not honest about it. I wrote a public comment on their Instagram account, they don’t seem to care. Another guy responded he was in the same situation as me. Possibly the company is going bankrupt, but they’re still advertising and taking orders…

UPDATE—
They removed my comment on instagram and never replied.
This is a scam. Positive reviews here were probably written by own staff.
350$ lost and I need to buy another heater.

I will contact all the magazines (GQ, etc.) who wrote articles about it, so they remove them from their site. It’s hard to stop those scammers from abroad but there are ways. Contact your bank and federal authorities if you’ve been scammed too.

22 December 2023
Unprompted review
Boldr logo

Reply from Boldr

Dear Marie,

Thank you for sharing your concerns, and we sincerely apologize for the distress and inconvenience you have experienced. We regret that we have not managed expectations and delivery adequately during the busy holiday season, and it’s clear we have fallen short in our communication as well.

Please be assured that we are not ignoring the issues you've highlighted. We take your feedback very seriously, and it is never our intention to leave our customers feeling neglected or misled.

Regarding your order, I see that it was delivered (albeit later than promised) and I hope that you're now enjoying the product.

Again, we apologize for the situation that has occurred, please let us know if there's any other feedback you would like to give by contacting support@teamboldr.com

Best regards,

Justas
Customer Support Team
Boldr

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE AND COMAPNY

I didnt expect this product to only work on 2.4gz wifi. I have the most commin 5.0gz wifi. When I tried to return the product they gave me an address. The shipping company wanted $200!!!! to ship this back. thats more than I paid for the heater iteself. When I asked customer service what to do next I never got a response. So I emailed back and still no response. I do not want to change my wifi settings to run slower or for all my other Wifi items to have to reconnect.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Sent me a broken heater, won’t refund

Company sent me a defective product and refuses to refund. I’ve emailed multiple times explaining and asking for a refund and each time get the same automated bot responses about troubleshooting. Couldn’t dispute it on my card because it was Buy Now, Pay later through Klarna. Klarna keeps telling me they can’t refund it unless the merchant authorizes the refund. BEWARE. $150 down the drain

13 December 2023
Unprompted review
Rated 1 out of 5 stars

NOISY

Bought a Fara heater which is advertised as silent on the website. It’s so noisy I can’t even watch TV over it. Wrote the company and while they responded to the first email, they’ve now fallen silent and I’m stuck with a noisy as hell space heater I can’t use.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Really pleasant heat

Really pleasant heat. Love that there is no noise at all unlike most electric heaters! I use it for my 160 sqft office and it works well. Recommend.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Worth spending on it!

I bought the Kelvin heater from Boldr and it has exceeded my expectations. It's incredibly efficient, warming my room faster than any heater I've had before, and the energy savings are noticeable. The installation was straightforward and the wireless control through the app is a real game changer for convenience.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

I bought this as a gift

I bought this as a gift. It was stolen off my porch when being delivered. I wrote to customer service and they had another one delivered to me next day. Really fantastic experience. Thank you

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Fara heater is a such a great find

Fara heater is a such a great find. Its aesthetic and sleek design fits well in my apartment and it heats up quickly and quietly. Plus, being able to control it from my phone is super convenient. Never been so happy with a purchase. Would 100% recommend.

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Old scam, new company name

I ordered a heater from Koleda, a brand with a completely identical product line, also based in Lithuania, etc. My order never came - first I was told that delays were due to supply chain issues, then customer service stopped responding, then the company disappeared (emails bounced, website taken down, etc), but a few months later I started getting Boldr marketing emails, marketing the same product I had purchased and never got. The negative reviews here are the same complaints that the old company had on units that had been shipped.

Buyer beware - if this is the same team under a new brand name, you may not ever get your product.

14 November 2022
Unprompted review

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