ShopBack Australia Reviews 21,940

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 4,722 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app easy to use and straightforward. Many appreciate the value for money, noting that they save and earn a lot of money through cashback, which they describe as real money they can use. The app is frequently praised for being intuitive and simple, making it easy to track purchases and cashback. However, some customers mentioned issues with refunds, specifically waiting a long time to redeem funds or not receiving cashback as expected. A few people also felt that the website could be improved, with some experiencing difficulties uploading receipts or being locked out of their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently describing the app as easy to use,... See more

Refund

People report ambiguous experiences with refunds. Many customers express frustration over missing cashback,... See more

Value for money

Customers had positive experiences with value for money. Many reviewers found it an easy way to get extra... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, intuitive design, and comprehensive... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the site as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have receipts still being tracked from January. I don’t understand why they are taking so long. It’s an easy app to use but am not convinced yet that it’s worthwhile. It’s appears to but when to... See more

Rated 4 out of 5 stars

I found this app easy to use. And although you can accumulate funds easy enough, you do have to wait a long time before you can redeeem your funds. I have used other apps that do similar and can re... See more

Rated 4 out of 5 stars

While there is some great % cashback, there too many travel offers, as well as too many expensive department stores. I do like the fact the the offers change frequently. The surveys don't pay a lot an... See more

Rated 4 out of 5 stars

I’m new to this sort of stuff my friend told me to jump on a app called shop back and with all my receipts I’ve collected in the months I didn’t no if I was to snap shot all my receipts that I will g... See more


Company details

  1. #2 of 2 best companies in Cashback Provider

About ShopBack Australia

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is Australia's largest and most popular Cashback rewards site.

About ShopBack

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

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Rated 4 out of 5 stars

Free extra cash

Easy way to get some extra cash over time, I've withdrawn $47 after 5 months for reference, most woolworths receipts only give 3 cents but others pay higher. It won't make you thousands but I'd estimate you could make $100-$200 per year

27 January 2026
Rated 2 out of 5 stars

It's good but you guys need to improve…

It's good but you guys need to improve some little things like as I noticed that all the shops are not registered in shop Back . So that's why sometimes I put my receipt but it didn't accept. Please keep all the shops in your app.

Secondly, I can just upload 15 receipts in a week & 3 receipts in a day from the same shop. It needs to be extended or unlimited.

Thirdly, One receipt just give 3 cents so the amount need to be broader.

13 May 2026
Rated 5 out of 5 stars

Solid cashback service

ShopBack has improved a lot over the years and now is the main cashback service I use for my purchases. There’s a wide variety of cashback offers, changing every day. Overall, I’m satisfied with the service. Customer service also proved useful and quite quick at replying. I certainly recommend ShopBack!

16 May 2026
Rated 5 out of 5 stars

Shop and make extra $$$$$

Shopback has honestly been really straightforward and easy to use. The app is simple, tracking has been smooth, and it doesn’t feel overly complicated like some cashback platforms can be.
I’ve found that for a lot of the things I’m already paying for anyway — shopping, food delivery, travel bookings and everyday purchases — I can get a little bit of extra money back, which definitely adds up over time. With the cost of living being so high these days, it’s actually nice feeling like you’re getting something back instead of just constantly spending.
It’s not life-changing money, but if you’re already making the purchases anyway, I feel like you may as well get some cashback where you can. Over time it does make a difference, especially during sales or bigger purchases.

18 May 2026
Rated 2 out of 5 stars

I have complained numerous times and…

I have complained numerous times and sent many emails about my ShopBack status never changing from clicked to tracked, It’s supposed to be investigated yet I’m still not heard anything. I ALWAYS have to click on the link saying I have not received my claim.

20 May 2026
Rated 5 out of 5 stars

My purchases have always tracked…

My purchases have always tracked following the rules given for cashback. I use this app freuently to order from various merchants. There have only been 2 occasions when the rate of tracking was not correct, but Shopback customer service have managed to remediate the matter for me promptly. I always keep screenshots of order time, value etc.

20 May 2026
Rated 2 out of 5 stars

It's not what it used to be

I used to really love and get a lot out of shopback but I feel like lately it's not great. Things don't track properly and the bonuses for existing customers are tiny compared to new customers.

20 May 2026
Rated 5 out of 5 stars

Cashback is great

You add cashback on things you would already spend money on. It’s such a bonus! Also love the game section where you can earn cash for playing games!

19 May 2026

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