ShopBack Australia Reviews 21,941

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,722 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app easy to use and straightforward. Many appreciate the value for money, noting that they save and earn a lot of money through cashback, which they describe as real money they can use. The app is frequently praised for being intuitive and simple, making it easy to track purchases and cashback. However, some customers mentioned issues with refunds, specifically waiting a long time to redeem funds or not receiving cashback as expected. A few people also felt that the website could be improved, with some experiencing difficulties uploading receipts or being locked out of their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently describing the app as easy to use,... See more

Refund

People report ambiguous experiences with refunds. Many customers express frustration over missing cashback,... See more

Value for money

Customers had positive experiences with value for money. Many reviewers found it an easy way to get extra... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, intuitive design, and comprehensive... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the site as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have receipts still being tracked from January. I don’t understand why they are taking so long. It’s an easy app to use but am not convinced yet that it’s worthwhile. It’s appears to but when to... See more

Rated 4 out of 5 stars

I found this app easy to use. And although you can accumulate funds easy enough, you do have to wait a long time before you can redeeem your funds. I have used other apps that do similar and can re... See more

Rated 4 out of 5 stars

While there is some great % cashback, there too many travel offers, as well as too many expensive department stores. I do like the fact the the offers change frequently. The surveys don't pay a lot an... See more

Rated 4 out of 5 stars

I’m new to this sort of stuff my friend told me to jump on a app called shop back and with all my receipts I’ve collected in the months I didn’t no if I was to snap shot all my receipts that I will g... See more


Company details

  1. #2 of 2 best companies in Cashback Provider

About ShopBack Australia

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is Australia's largest and most popular Cashback rewards site.

About ShopBack

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy cashback over the years

I have used shopback for more than 1.5 years across multiple websites. Shopback provides 100% genuine cashback on your purchases. When a bug occured and cashback didn't work, they diligently followed up on my claim and provided the cashback in full. I have accumulated almost 1000 AUD in cashback. I highly recommend.

26 May 2026
Rated 5 out of 5 stars

It is a fantastic cashback system

It is a fantastic system for getting cashback. If you bother to take the time to work out the sometimes complex system there are $$$s To be earnt. My main rewards have come via travel bookings and gift cards. Cashback to my nominated account I usually get $350. Plus each time. I’m currently over $1,500. it’s great - give it a try.

26 May 2026
Rated 5 out of 5 stars

I have been using ShopBack for years

I have been using ShopBack for years, but it's only recently that I have started to focus on it. I just think it's great. I mainly ignore it and just let it do it's thing and accumulate in the background :)

25 May 2026
Rated 5 out of 5 stars

Very happy with how ShopBack actually…

Very happy with how ShopBack actually helps me to save and get so many discounts where I am going trips.

It is an amazing platform, the user experience is so great it's so easy to use and the application just makes it so much easier track everything

26 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look