ShopBack New Zealand Reviews 

2,373
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback Provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

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4.2

All reviews

(2,373)

1,387 reviews in the last 12 months

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Rated 5 out of 5 stars

Newcomer into a professional

I am actually new to this but here In this app it made me felt more like professional. I also starting from a young age doing this. When Im creating my own products and I would highly recommend.i have been influence by so many shopify youtubers and millionare to billionaire to try this app.

12 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! We're glad you're finding the app a good experience so far.

Rated 1 out of 5 stars

I have booked four of my hotels as…

I have booked four of my hotels as Agoda advertised 20% cashback, but this wasn't honored at all.

5 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the twenty percent Agoda Cashback wasn't honoured across your bookings, that's a significant amount to miss out on and a fair thing to be upset about. Cashback approval does depend on the merchant's own tracking and terms, but we'd like to look into all four bookings properly rather than leave this unresolved. Please email us at care@shopback.co.nz with your booking references so we can investigate.

Rated 5 out of 5 stars

I enjoy the concept of earning little…

I enjoy the concept of earning little side cash, whilst playing games during the process. I like it how it is not pressuring the customer into thinking it will somehow make the player automatically rich (scam websites). I don't really care that I haven't "earned enough cash so far" but by the looks of things tasks and gameplay, is how it can always increase however it would take an awful long time if i wanted to really gain anything big. However I am more happy at the cool gaming experience the AP provides, I see that as an automatic win for that reason alone. There fore I give this company a 5 star rating review, regardless of earnings.

6 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for this thoughtful review! We're really glad the games feel like a fun, honest experience rather than an unrealistic promise, and we appreciate the five stars regardless of how much you've earned so far.

Rated 5 out of 5 stars

I love shopping from this company

I love shopping from this company, honestly the quality of their products is amazing also the price is great. Not only that but I have a cash back as well.

13 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad both the products and the Cashback have added up to a great experience.

Rated 5 out of 5 stars

Little return is better than nothing!

It’s always a reward for your money u spent and you earn a certain percentage of your money back. I usually use ShopBack for stays and also online shopping

6 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for this! We're really glad the Cashback on your stays and online shopping has felt worthwhile, even if it's a smaller return.

Rated 5 out of 5 stars

Shopback has been great

Shopback has been great! When I had a missing cashback it didn't take long for it to be resolved. Happy to keep using Shopback

16 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! We're really glad your missing Cashback was resolved quickly, and we're glad to have you continuing to use ShopBack.

Rated 1 out of 5 stars

Missed cashback

Missed cashback

5 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your Cashback is missing. Please email us at care@shopback.co.nz with your order details and we'll look into it.

Rated 1 out of 5 stars

Dont waste time playing games

Money does not come as portray

11 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the games haven't paid out the way you expected. We hear you, and we'll pass this feedback on so expectations are set more fairly.

Rated 4 out of 5 stars

Thank you so much

Thank you so much, it's really fun Playing the games,it's easy to get into the shop back and it was easy for me to understand,how to set it up.I really enjoy it a lot

4 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for this lovely review! We're really glad the games have been fun and that getting set up was easy to understand.

Rated 5 out of 5 stars

Real money back

Real money back! I’m impressed!

11 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! We're really glad it's proven to be real money back for you.

Rated 3 out of 5 stars

Misleading advertising

The way you advertise 20% cash back but then it’s capped at $10 is a bit misleading. You seem to do this more and more and it really puts me off using ShopBack.

4 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the honest feedback, that's a fair point. Percentage based Cashback offers are sometimes capped at a maximum dollar amount by the retailer, but we hear you that this isn't always clear upfront, and we'll pass this on as something worth making clearer.

Rated 2 out of 5 stars

my review is solely based on games and…

my review is solely based on games and their payouts. It would be really nice to be able to get a little more as it is taking FOREVER just to get into the double figures!!

4 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the honest feedback on the games specifically. We hear you that the payouts feel slow to build up, and we'll pass this on to the team.

Rated 1 out of 5 stars

No good no shopback

11 September 2026
Unprompted review
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear this hasn't worked out for you. If you'd like to share more detail on what went wrong, email us at care@shopback.co.nz and we'll look into it.

Rated 5 out of 5 stars

Extra $$…. Easy

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

11 June 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for sharing this! We're really glad the games and everyday shopping have added up to such a great total for you.

Rated 5 out of 5 stars

No hazzle

No hazzle! Easy and simple. Cashback keeps on accumulating 😊

3 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad it's felt easy and hassle free, with the Cashback steadily building up.

Rated 1 out of 5 stars

always bugs out after you try to…

always bugs out after you try to activate

8 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear it keeps bugging out when activating. Please email us at care@shopback.co.nz with your device and app version and we'll get this looked into.

Rated 1 out of 5 stars

Withdrawal try 3 times still…

Withdrawal try 3 times still unsuccessful

16 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the withdrawal hasn't gone through after three attempts, that's not good enough. Please email us at care@shopback.co.nz with your account details and we'll chase this up.

Rated 5 out of 5 stars

Shopback 1st before shopping

As long I remember to login in first woth cash back before buying online at accredited shops, otherwise all good. However, higher shop back percentage would be better and include more shops.

30 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for this feedback! We're really glad it's worked well when logging in first, and we hear you on wanting higher Cashback percentages and more participating shops, we'll pass this on.

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