ShopBack New Zealand Reviews 

2,417
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,432 reviews, reviewers had a great experience with this company. Customers genuinely love how remarkably easy the platform is to navigate for everyday online shopping, making it simple to earn cash back on regular purchases without putting in extra effort. People also enjoy playing the fun interactive games and earning nice rewards over time while discovering useful deals. However, some customers also noted frustrating issues with delayed withdrawals and long waiting periods to receive their money back successfully. A few other people also felt that the game payouts were simply too small and heavily filled with forced advertisements during daily gameplay.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the platform is very easy to... See more

Refund

People report ambiguous experiences with refund, as reviewers appreciate getting money back on purchases and... See more

Application

Customers had positive experiences with the application, expressing great satisfaction with the easy and... See more

Value for money

Reviewers express great satisfaction with the value for money, highlighting that consumers easily earn cash... See more

Product

Consumers find product to be ambiguous, as reviewers share mixed feelings about earnings and features. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 4 out of 5 stars

It is easy to order products using ShopBack and always great to receive an email saying the ShopBack dollars have been tracked. It does take three months before the dollars can be redeemed however.

Company replied

Rated 4 out of 5 stars

Fabulous concept, and enjoy using this. My only feedback is the consistent need to log back in when navigating purchases on PC.

Company replied

Rated 5 out of 5 stars

I enjoy the concept of earning little side cash, whilst playing games during the process. I like it how it is not pressuring the customer into thinking it will somehow make the player automatically ri... See more

Company replied


Company details

  1. Cashback Provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(2,417)

1,318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to set up

Easy to set up

8 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad it was easy to set up.

Rated 4 out of 5 stars

User experience

User experience

27 September 2025
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for taking the time to share this! We're really glad the experience has been good.

Rated 5 out of 5 stars

Newcomer into a professional

I am actually new to this but here In this app it made me felt more like professional. I also starting from a young age doing this. When Im creating my own products and I would highly recommend.i have been influence by so many shopify youtubers and millionare to billionaire to try this app.

12 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! We're glad you're finding the app a good experience so far.

Rated 1 out of 5 stars

I have booked four of my hotels as…

I have booked four of my hotels as Agoda advertised 20% cashback, but this wasn't honored at all.

5 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the twenty percent Agoda Cashback wasn't honoured across your bookings, that's a significant amount to miss out on and a fair thing to be upset about. Cashback approval does depend on the merchant's own tracking and terms, but we'd like to look into all four bookings properly rather than leave this unresolved. Please email us at care@shopback.co.nz with your booking references so we can investigate.

Rated 5 out of 5 stars

I enjoy the concept of earning little…

I enjoy the concept of earning little side cash, whilst playing games during the process. I like it how it is not pressuring the customer into thinking it will somehow make the player automatically rich (scam websites). I don't really care that I haven't "earned enough cash so far" but by the looks of things tasks and gameplay, is how it can always increase however it would take an awful long time if i wanted to really gain anything big. However I am more happy at the cool gaming experience the AP provides, I see that as an automatic win for that reason alone. There fore I give this company a 5 star rating review, regardless of earnings.

6 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for this thoughtful review! We're really glad the games feel like a fun, honest experience rather than an unrealistic promise, and we appreciate the five stars regardless of how much you've earned so far.

Rated 5 out of 5 stars

I love shopping from this company

I love shopping from this company, honestly the quality of their products is amazing also the price is great. Not only that but I have a cash back as well.

13 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad both the products and the Cashback have added up to a great experience.

Rated 5 out of 5 stars

Little return is better than nothing!

It’s always a reward for your money u spent and you earn a certain percentage of your money back. I usually use ShopBack for stays and also online shopping

6 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for this! We're really glad the Cashback on your stays and online shopping has felt worthwhile, even if it's a smaller return.

Rated 5 out of 5 stars

Shopback has been great

Shopback has been great! When I had a missing cashback it didn't take long for it to be resolved. Happy to keep using Shopback

16 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! We're really glad your missing Cashback was resolved quickly, and we're glad to have you continuing to use ShopBack.

Rated 1 out of 5 stars

Missed cashback

Missed cashback

5 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your Cashback is missing. Please email us at care@shopback.co.nz with your order details and we'll look into it.

Rated 1 out of 5 stars

Dont waste time playing games

Money does not come as portray

11 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the games haven't paid out the way you expected. We hear you, and we'll pass this feedback on so expectations are set more fairly.

Rated 4 out of 5 stars

Thank you so much

Thank you so much, it's really fun Playing the games,it's easy to get into the shop back and it was easy for me to understand,how to set it up.I really enjoy it a lot

4 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for this lovely review! We're really glad the games have been fun and that getting set up was easy to understand.

Rated 5 out of 5 stars

That i get money back

3 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad getting money back has felt worthwhile.

Rated 5 out of 5 stars

Real money back

Real money back! I’m impressed!

11 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! We're really glad it's proven to be real money back for you.

Rated 3 out of 5 stars

Misleading advertising

The way you advertise 20% cash back but then it’s capped at $10 is a bit misleading. You seem to do this more and more and it really puts me off using ShopBack.

4 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the honest feedback, that's a fair point. Percentage based Cashback offers are sometimes capped at a maximum dollar amount by the retailer, but we hear you that this isn't always clear upfront, and we'll pass this on as something worth making clearer.

Rated 2 out of 5 stars

my review is solely based on games and…

my review is solely based on games and their payouts. It would be really nice to be able to get a little more as it is taking FOREVER just to get into the double figures!!

4 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the honest feedback on the games specifically. We hear you that the payouts feel slow to build up, and we'll pass this on to the team.

Rated 1 out of 5 stars

No good no shopback

11 September 2026
Unprompted review
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear this hasn't worked out for you. If you'd like to share more detail on what went wrong, email us at care@shopback.co.nz and we'll look into it.

Rated 5 out of 5 stars

Extra $$…. Easy

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

11 June 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for sharing this! We're really glad the games and everyday shopping have added up to such a great total for you.

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