This product sounds great and looks spectacular , however there is one slight problem for the newer model of the voge r125. The sensors that attach to the exhaust for the new voge include 2 of them w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything ran smoothly, ordering delivery etc. Nice hoodie good material. Only disappointment was for the money it costs I still had to go and pay more money for the back protector as it doesn't come... See more
Good value product offered at a very competitive price.
The service was outstanding with a speedy delivery and secure packaging. The jacket fits perfectly and was purchased at an incredible price. Everything was flawless, with no problems or grievances.
Company replied
Company details
Written by the company
Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.
Contact info
Fairclough House, Church Street Adlington, PR7 4EX, Chorley, United Kingdom
- 01257 809 110
- shop@motogb.co.uk
- shop.motogb.co.uk
4.3
Excellent
235 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing in stock???
Everything at this site is either not in stock! And massively overpriced! I mean £11 plus for a tiny badge ( gp200) no way!!! There's no estimated time when stock will arrive , no updates etc... just Rubbish!
3 August 2023
Unprompted review
Reply from Motogb Shop
Hi Phil, we are sorry you feel this way. I can see from a quick search that the majority of GP200 parts are in stock/coming into stock. We cannot always give exact ETA's as we are not in control of the shipping and customs processes that are involved with sourcing parts from the other side of the world, often they don't line up with the quoted ETA's from the factories.
The price of the parts aligns with the current state of shipping and the costs involved, again something we have little to no control over. We stand to make very little on many of the parts we sell, including Royal Alloy.
We would always recommend speaking to us directly in this scenario, as we can often give, at the very least, a rough estimate of when we are due parts.
Online Purchase does not work.
25 July 2023
Unprompted review
Reply from Motogb Shop
Hi Debbie, we are not aware of any issues with the online store, our orders are coming through as normal. Can you provide more information as to the problem you're having?
Great site,easy to monover around the…
Great site,easy to monover around the site .
25 July 2023
Unprompted review
Reply from Motogb Shop
Hi Charlie, thank you for your positive review!
Only one item received
Only one item received. Item SKU: 177STM0165 not in package.
Update
Had a reply from the shop, it turns out that the items have been despatched separately and I should receive the other item in the next few days so all is well. Thanks for letting me know Motogb.
15 July 2023
Unprompted review
Reply from Motogb Shop
Hi there, as per our email this morning, we can confirm your order was coming from two separate locations. The T-shirt should be with you this week.
RA GP300 Side Flashes
Once theFlashes were back in stock, they were bought and delivered very promptly!!
30 June 2023
Unprompted review
Reply from Motogb Shop
Hi Phil, thank you for your review. We're happy to see they arrived quickly.
Comfortable switch from big clunky ADV…
Comfortable switch from big clunky ADV boots when I switched back to riding a cruiser I wanted something a little sleeker and easier to walk around in.
good finish and fit
10 June 2023
Unprompted review
Reply from Motogb Shop
Hi Dave, we're glad your new boots are suitable.
Merlin shirt
Excellent service and good price, fast delivery, could not fault.
7 June 2023
Unprompted review
Reply from Motogb Shop
Hi David, thank you for taking the time to leave us some feedback!
My order has beeen put out for delivery…
After speeking with mgb they sorted out my order and it was a bit of miss understanding
20 June 2023
Unprompted review
Reply from Motogb Shop
Hi there, thank you for reconsidering your review. We do apologise for any inconvenience caused, if at any point there are issues with the delivery, please contact us ASAP.
They do not answer their emails
I have written them an email but hey didn't even bother to respond.
15 June 2023
Unprompted review
Reply from Motogb Shop
Hi John, it doesn't appear we have received any communication from yourself. Please check that any emails sent are directed to shop@motogb.co.uk, any other email addresses will not be picked up by our customer service team. Our email address is clearly detailed on our website, www.shop.motogb.co.uk.
Tried calling phone rang then…
Tried calling phone rang then disconnected was trying to find out when an item may be back in stock no one to speak to.
9 June 2023
Unprompted review
Reply from Motogb Shop
Hi there Gina, unfortunately we only have one phone line available for the online shop at any given time. The line was likely busy with another customer, this being the case we do have several other departments who are there to help over the phone, as well as a website live chat and our shop email.
We are only a very small department and as we are an online retailer, the vast majority of queries go through our website/email.
If you have any further queries, you can reach out to us on, shop@motogb.co.uk.
Excellent service!
Very pleased with the ease of ordering, the prices and speed of delivery, plus shipping costs, free over £75.
Excellent source of spares for my Royal Alloy Scooter. How online shopping should be. 100% recommended!!
18 May 2023
Unprompted review
Reply from Motogb Shop
Hi there, we appreciate you taking the time to share your experience, and we're happy to hear you're pleased with your order!
Royal Alloy floor matExcellent service and excellent product
Excellent service and excellent product
7 June 2023
Unprompted review
Reply from Motogb Shop
Hi Michael, we're happy to hear you've had a positive experience with us.
Excellent Buy
Excellent service and product. Would highly recommend. Looks great on my Royal Alloy 300
7 June 2023
Unprompted review
Reply from Motogb Shop
Hi Jason, thank you for taking the time to share your experience!
I purchased a bike and the experience…
I purchased a bike and the experience was all good from start to finish. Sales team were great. Bike delivered on time and was exactly what the sales team told me it was immaculate. So it’s a big thumbs up from me and I will be purchasing my next bike from these guys.
17 May 2023
Unprompted review
Ordered paddock stand arrived with…
Ordered paddock stand arrived with parts missing
18 May 2023
Unprompted review
Reply from Motogb Shop
Hi Chris, we're sad to see you have been inconvenienced with this order and left a review to reflect that.
We close at 5pm and did not see your email until this morning. We have contacted the store who sent out the paddock stand and can confirm the pins had fallen out whilst they were packaging the item for delivery.
I have requested that the pins be sent out ASAP for a weekend delivery. They should be with you tomorrow, latest of Monday.
Again, we apologise for this inconvenience.
NO PARTS AVAILABLE AGAIN
Just been informed by My dealer that there are no service parts available for my lambretta V125 from their suppliers MOTO GB
4 May 2023
Unprompted review
Reply from Motogb Shop
Hi Liyah, we're sorry to hear you're having a negative experience. After speaking with our parts department, I can confirm we do in fact have serviceable parts in stock for the Lambretta V125. It does sound like your dealer may have misinformed you about our parts available based on stock levels on the online shop.
We would like to note that dealer requests do not go through our online shop, the online shop is a separate part of MotoGB and as such has a separate Trust Pilot page.
We would recommend speaking to your dealer and have them contact us directly, as we may be able to help with this situation. They can contact us on 01257 485222 and select option 2 for our parts department.
Scotland isn't part of mainland Great Britain, what?
Apparently Scotland is not part of the UK mainland according to Motogb, and so rather counter intuitively, while you would expect, as in any other online store, to plug in the UK as country to ensure delivery, you have to go down the scroll menu and pick Scotland on this site. Which took my a while to figure out, because, you know, it hardly makes sense.
I thought it was the old bugbear of website a decade ago pretending the Scottish Highlands were separate from the rest of the island, but no, this lot somehow think there's a sea between Scotland and the rest of the UK, a step beyond that already outdated approach to posting things north.
Makes even less sense, because the postage is the same for both Scotland and the UK, so heaven knows what took hold of them to make that unnecessary nuisance for customers.
27 April 2023
Unprompted review
Reply from Motogb Shop
Hi there, our website is undergoing changes with our delivery selections due to issues with the Channel Islands & Northern Ireland postage costs. Temporarily, the only way we could exclude these postage costs was to separate post codes, unfortunately this included Scotland. We would have been more than happy to answer any questions on this matter.
Just to reiterate, we are not trying to divide or separate Scotland from our UK mainland shipping. This is simply a temporary technical issue.
Scooter rear panel flashes.
This item has been out of stock for ages, I kept looking on the website every day, then out of the blue they were back in stock. They arrived in no time, look fantastic on my scooter, so pleased with Motogb, great place to do business with.
10 April 2023
Unprompted review
Reply from Motogb Shop
Hi Danny, we are happy to see that you've had a positive experience with us!
Looks like delay in shipping been resolved
Updated from my last update...having received a full explanation re the unexpected delays I have experienced...seller has confirmed goods sent and should be received next working day...so have restored some faith in MotoGB
10 April 2023
Unprompted review
Reply from Motogb Shop
Hi there, we are sad to see there has been an issue with your order. I can confirm the item in question is still due to be despatched today and delivered to you tomorrow, as per the conversation you had with a member of staff on our shop live chat, it was advised that you would receive the part this week.
We are unable to keep all our stock at our headquarters, we often source our stock from our physical stores or suppliers that hold stock for us. This is why we advise 3-5 working days on average for delivery, though it can be as quick as next day delivery depending on where the stock is based. I can also confirm that the delivery was meant to be despatched on Friday, for delivery what would have been likely today. Unfortunately, DPD did not collect from the store in question on Friday, delaying your order by 1 day.
As you are aware, we were only back in the office on Tuesday from the Easter bank holiday, which was detailed on our home page. This meant your order was only processed on the Tuesday.
We are extremely sorry for the lack of communication, generally we will only get in touch with a customer regarding the order after the advised 3-5 working days if there has been a delay. Sadly, it does appear you did not receive the initial order confirmation email which we can understand is frustrating, this is not our normal practice.
Absolutely fantastic customer service
Absolutely fantastic customer service, helped me more than i expected! The motorbike is flawless!! Im More than happy. Will be buying from this company again 100%.
Thanks, peter c
5 April 2023
Unprompted review
Reply from Motogb Shop
Thank you for your feedback, Peter.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.