LIND Reviews 

1,392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many people appreciate the smooth buying process, whether online or in-store, and the prompt, well-packaged delivery of products. However, some customers also noted issues with service departments, citing instances where they had concerns about the necessity of repairs or experienced unresolved problems after a service. A few other people also felt that staff lacked knowledge about products or were rude, leading to a negative experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional from... See more

Product

Customers consistently note positive experiences with product, often describing items as described, great,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery.... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott... See more

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence. I was greeted by Ram, and he helped me choose my bike. I told him what I was looking fo... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Ducati Dealer
  3. Harley-Davidson Dealer
  4. Triumph Motorcycle Dealer
  5. Used Motorcycle Dealer
  6. Yamaha Motorcycle Dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,392)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Great advice and knowledge of the product very helpful ,,,gives you confidence,,,fast response with any communication, well recommended

29 May 2025
Rated 5 out of 5 stars

The best

Went to service my 04 sportster had a few tech problems so was given a loan bike organised by the lovely Katie on service reception, rang me 2 days later to say bike was ready but weather was foul, no problem for this great team we checked forecast together and it will be 5 days till next sunny day, still no problem, what a fantastic experience, so kind and understanding and am very thankful, TOP TEAM 🌟🌟🌟🌟🌟

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Bought a bike from lind Newmarket the…

Bought a bike from lind Newmarket the car of this company was fantastic Pierre who dealt with me was really helpful and guided me through I'm very happy that I purchased the bike and I also received a phonecall from Pierre to make sure everything is ok I would recommend if your buying a motorbike go to linds fantastic help very very happy with my bike 😀😀

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Triumph East London

I went to Triumph East London for one of my bikes first MOT. As usual the service was impeccable, very professional and very friendly. In my experience, this dealership is the best I have ever been to. All the staff know their stuff, and are all bikers, makes you feel you can trust them with your pride and joy. I've bought 2 new bikes from Triumph East London, I would never go anywhere else. Thank you Marc and all your team.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Got Lind to fit a fuel sensor to my 48…

Got Lind to fit a fuel sensor to my 48 and unfortunately the part didn’t work. 8 months later I got them to replace it under warranty. But sadly it didn’t work again.
While getting the mot I asked them to have a look again as it still didn’t work. Once I got it back I realised the electronic part of the speedo now wasn’t working.
Due to it being out of the original warranty they won’t fix it…… but it never actually worked. Now the shop from Winnersh has gone and the team has left they won’t cover this. Essentially paid to have my motorbike in a worse position then when I asked them to work on it 👍🏽 great!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Yamaha in Newmarket I cannot gave…

Yamaha in Newmarket I cannot gave enough praise Heidi and Carlo who I dealt with are absolutely fantastic. Went the extra mile to help me out with my brand-new R1. I highly recommend taking your bikes to this company.
Darren

9 May 2025
Unprompted review
LIND logo

Reply from LIND

Thank you so much for your fantastic review, Darren! We’re thrilled to hear that Heidi and Carlo went the extra mile to assist you with your new R1. Your recommendation means a lot to us, and we’re glad to have made your experience such a positive one.

Beth - LIND Experience Team

Rated 5 out of 5 stars

Great service and team work

Great service from Patrick in the sales team, helpful and very knowledgeable and understanding. The whole purchase process was explained and was a breeze. Thank you Chris for turning the bike around so quickly Mark Johnson thanks for the information on the Pan American, finally big thank you to Beth and Mel for picking me up and taking me to GHD, great door to door service 😎

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Dave Lilly for…

I have been dealing with Dave Lilly for many years .I have brought many bikes from Dave when it was jack Lilly.So I moved down to the south coast and we had 2 triumph dealers one closed down and we was left with 1 .I will not say there name but I would not buy a pen from them total useless and not very nice as a triumph dealer.I gave Dave a ring and I was looking for the new tiger 900 GoPro got talking he came up with a good price and delivered it to .Did my 600 miles made a phone call told them I like my 600 mile service done he said when and what time no problem went to the shop and the welcome you get is excellent but with Dave at the helm I would not expect anything else.Well done to Dave and is brilliant staff for the help and it’s nice to back to a brilliant triumph dealership see you soon for my second service all the best bob .

4 April 2025
Unprompted review

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