LIND Reviews 

1,392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many people appreciate the smooth buying process, whether online or in-store, and the prompt, well-packaged delivery of products. However, some customers also noted issues with service departments, citing instances where they had concerns about the necessity of repairs or experienced unresolved problems after a service. A few other people also felt that staff lacked knowledge about products or were rude, leading to a negative experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional from... See more

Product

Customers consistently note positive experiences with product, often describing items as described, great,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery.... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott... See more

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence. I was greeted by Ram, and he helped me choose my bike. I told him what I was looking fo... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Ducati Dealer
  3. Harley-Davidson Dealer
  4. Triumph Motorcycle Dealer
  5. Used Motorcycle Dealer
  6. Yamaha Motorcycle Dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,392)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Weird little scammers

I took my Street Triple in for a service and they tried to screw me over.
They told me the bike was dangerous to ride and tried to charge over £800 to replace the forks and clean the brake pads from oil which did not need doing,I took the bike somewhere else and they just replaced the fork seal. They will regret this once I find the people responsible in the service department.

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Questionable advertising

Recently placed and payment taken for an online order for a discounted tyre as flagged up by Google.
Two days later received notification of a refund. No reason or explanation given as to why the product was so suddenly not available.
Questionable advertising ?
No such email received on 12/11 providing any explanation for non-availability.
If I had at least received the courtesy of such I would not be reviewing as I have on Trustpilot.

10 November 2025
Unprompted review
LIND logo

Reply from LIND

Hi Mike,

Thank you for sharing your feedback. We sincerely apologise for the frustration caused by the unavailability of the tyre you ordered.

As mentioned in our email to you on 12th November, there was a stocking error on our website, which unfortunately meant we were unable to fulfil your order. We are reviewing how we display product availability to prevent similar issues in the future.

We truly regret the inconvenience caused and appreciate your understanding.

Kind regards,

Rated 5 out of 5 stars

Top Triumph Titfer. Top Shop

The speed in which my order came. I was kept informed of its whereabouts. Could have delivered a ming vase in the box, the amount of padding in it 🤣🤣
1st time I've shopped with them so an online order for an arai that no other place had in my size was a little worrying £££ Needn't have. Brilliant service. And what a gorgeous thing it is imo 😍

25 October 2025
Rated 5 out of 5 stars

Yamaha MT-07 Y AMT

I would like to express my sincere gratitude to Pierre at Yamaha Newmarket for making our recent purchase of the Yamaha MT-07 Y AMT a seamless and stress-free experience. We collected the bike yesterday and are absolutely thrilled with it.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful

Have been using Guildford Harley-Davidson for a long time now and I'm sorry to say it has seen a significant drop in customer service over the last few weeks.

I used to get all my parts from a young chap on the parts desk who always had time to answer any questions I had, he was extremely knowledgeable, welcoming and you could tell had a real love for the brand

Unfortunately after phone conversation and a recent visit where I dealt with a young lady called Holly on both occasions I shall not be coming back to Guildford Harley. Firstly she seemed rather annoyed that I had disturbed her from staring at her mobile phone and sadly it became quickly apparent that Holly doesn't actually appear too know anything about Harleys. I asked her about having a stage 2 kit fitted to my bike and some other custom work undertaken. She could neither explain what was involved in a stage 2 and had to go and ask a technician and then when I asked about the other work namely front and rear suspension upgrades again I was met with a blank look before being showed images of some ohlins without any sort of explanation of how they are better or how they work with the various settings.

Now I'm not a fool and have looked into these things myself briefly before coming down to the dealership so have some understanding. What I didn't expect was someone to be working there representing the brand that quite honestly doesn't have a clue and is rude

Speaking to a couple of friends that also used the dealership regularly they both confirmed my experience. So sadly it was not a one off as I had hoped

Given how many Harley dealerships have closed over the last couple of years you would think the remaining ones would want to do everything possible to stay open but I dont have much hope for Guildford when they have staff like this working there, effectively turning money away

6 September 2025
Unprompted review
Rated 5 out of 5 stars

How a dealership SHOULD be !!

I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence.

I was greeted by Ram, and he helped me choose my bike. I told him what I was looking for, showed me multiple bikes the had, wakes me through picking all the options I wanted, and kept me updated the entire way !

Ram was so polite and personable the entire time, and he all the answers to any questions I had !!!

Absolutely brilliant service, and I can’t thank Ram enough for all his help !!!

31 August 2025
Unprompted review
LIND logo

Reply from LIND

Thank you for such a fantastic review! We're delighted to hear you had such a positive experience and felt fully supported throughout the process. It’s great to know everything was explained clearly and that you found the perfect bike. We’ll be sure to pass on your kind words to the team. Enjoy every moment on the road ahead!

Beth – LIND Experience Team

Rated 5 out of 5 stars

I was unfortunately sent the wrong tank…

I was unfortunately sent the wrong tank bag and no installation kit was included. My query was handled very efficiently and effectively by James at Lind. The business acknowledged and corrected the mistake without any additional cost to me and the correct items were the. promptly shipped 👏

27 August 2025

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