Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love the wide selection of delicious Italian food items, noting that everything tastes fresh and the online ordering process is remarkably smooth and simple. People frequently mention that the products arrive securely and very beautifully packaged, making them wonderful choices for thoughtful presents to friends and family members. Some reviewers were not happy with unexpected delivery delays, communication issues, and occasional missing items in their shipments. A few customers also noted problems when orders arrived late, which negatively affected perishable goods or completely ruined important celebrations.

What people talk about most

Product

People report positive experiences with product, highlighting the fantastic quality of the wine, dry goods,... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly among... See more

Quality

Consumers find quality to be positive and consistently praise the delicious food, excellent wine, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, noting that the ordering process is... See more

Service

Customers had positive experiences with service, highlighting exceptional staff dedication and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Just love the pasta!

Just love this pasta, their sauces and the delightful desserts.
I have ordered many times as gifts for friends and family would fully recommend. A Fantastic choice of items to order, and always delivers on time.

22 September 2025
Rated 1 out of 5 stars

Late delivery - missed birthday

I made the order and chose a date (1st October), with the intention that the order would arrive on the day of my son’s 21st birthday. sadly I received a message at around 6:30pm on the 1st October on informing me the order would be delayed by 24 hours. Obviously this is very disappointing, as the birthday present is now due to arrive a day after his birthday.

29 September 2025
Rated 5 out of 5 stars

Saviour on house move day.

This was given as a gift to my brother & family on the day of their house move. They were thrilled with it & said how tasty the meals were, how easy to assemble they were. I was very pleased with their feed back. Thank you.

15 September 2025
Rated 1 out of 5 stars

The order wasn’t shipped

The order wasn’t shipped, I wasn’t informed. When I chased the order they said there was a delivery issue but then got a notification from DHL to say the order had just been created. Ended up being a week late for a birthday

14 September 2025
Rated 4 out of 5 stars

Once greatly loved, but no more...

The delivery was perfect and on time... thank you, but the products are no longer what they were, more limited and controlled in jars, not loose. After 80+years this seems a retrograde step. Come on Lina, get back to your roots... good, basic Italian food that can also be delivered. And, we are sad that dogs aren't allowed in Lina restaurants, unlike other Italian venues! This will be our last order.

2 September 2025
Rated 5 out of 5 stars

Fabulous

Fabulous! So many delicious items to choose from. All such a high quality. Customer service is second to none.

21 August 2025
Rated 5 out of 5 stars

Online shop - will order again…

Ordered for a family dinner and was not disappointed. Food was easy to prepare, very tasty and loved by everyone. Will definitely order from the online shop again. Customer service was excellent (thanks Reggie) when we had some delivery challenges.

21 August 2025
Rated 2 out of 5 stars

As Italian as pineapple on a pizza!

Overcooked pasta, under attentive staff and as genuine to Italian traditions as pineapple on a deep pan pizza!

Once a great company, now a mediocre brand rolling out to a high street near you!

I’ve shopped at the original store for 30 years. I’ve just had lunch in Marylebone. I’m not interested to go back, ever!

Why did I review here, I hear you ask? The only email address on the website is for reservations, that says it all!

Ciao Lina!

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely range of produce and gift…

Lovely range of produce and gift hampers. I ended up ordering more than intended as the fresh pastas looked so delicious.
Items arrived on time well packaged and fresh. Will order again for sure.

6 August 2025

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