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KELSEY Media Reviews 

190
•
TrustScore 4.5 out of 5

4.3

Publisher
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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company, often noting the outstanding quality of everyday assistance. Customers frequently praise the dedicated support team for being exceptionally helpful, polite, and remarkably prompt in resolving various subscription inquiries and questions. People note that technical issues concerning digital access or account modifications are handled smoothly, ensuring a very pleasant overall user journey. However, some customers also noted frustrating issues regarding missing orders, unreceived items, and delayed physical deliveries across different international regions. A few people experienced notable difficulties receiving replies from customer service when trying to follow up on unfulfilled purchases or requesting refunds.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting prompt, helpful, and friendly assistance from... See more

Response time

Customers had positive experiences with response time, frequently highlighting extremely swift and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting quick response times and helpful... See more

Order

Customers consistently note ambiguous experiences with order, highlighting prompt shipping, reasonable... See more

Service

People report positive experiences with service, frequently highlighting prompt and helpful replies to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I could not amend address details on line as I was listed as living in Afghanistan when it should have been UK but I've moved from there and now live overseas/ Needed help to make the changes. Poor... See more

Rated 5 out of 5 stars

I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a... See more

Rated 5 out of 5 stars

Had a problem with my magazine subscription and emailed them, within 48 hours had a really lovely email explaining what had happened and how it was going to be resolved and offered to send me 2... See more

Rated 5 out of 5 stars

The Customer Service team assistant who handled my enquiry (Rosie) coul not have been more helpful. All my questions were answered promptly and politely and, I must say, with great patience. Well d... See more

Company details

  1. Publisher

Information provided by various external sources

Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(190)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Magazine subscription issue instantly resolved

My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

A position Kelsey experience

I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte made the process anxiety free!

Charlotte made the experience great! Charlotte's patience, knowledge, follow up to the customer makes her valued to the customer and valuable to Kelsey Media. It would be a perfect world if we had people with Charlotte's skills. Thank you for having an employee of this caliber! Sincerely, Meri Asaro

24 April 2026
Unprompted review
Rated 5 out of 5 stars

One of my issues of ME & W was lost in…

One of my issues of ME & W was lost in the pipeline, and not received after a month; normally within 10 days, it arrived at my address. I sent an email to Kelsey and a very kind woman, Katie, promised me to send me another issue, which will reach me within 10 days.
I am a subscriber since 1978, from MAP to Kelsey. After receipt I will thank Katie for her friendly help !

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Because sometimes things go wrong.

Sometimes an issue might get lost in the post and not arrive.

It rarely happens, but when it does Kelsey Media send a replacement immediately.

I've been subscribing to World Soccer for over 10 and will continue to do so.

The service from Kelsey Media is excellent.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Problem with my order

Problem with my order, but they solved it as quickly as possible. Great customer service with great communication. Thanks

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Company to deal with…

Very pleased with orders i have made previously at very reasonable prices for Magazines. Recently contacted Kelsey to cancel one subscription and they dealt with this immediately. Excellent customer service, straightforward and no hassle. Very pleased

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent magazines and pleasure to deal with

Having ordered a number of magazines and books from Kelsey Media I have found the products to be not only well written but also nicely designed and laid out.
Orders from their website have arrived quickly, and when I have contacted their customer services their communication has been responsive, friendly and very helpful. They're a pleasure to deal with.

12 April 2026
Unprompted review

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