EE Shop Reviews 260

I nipped into the EE Store, Grand Arcade, Cambridge - whilst in town getting an eye test next door.

Well, Josh could not have been more helpful. I had an ancient (and slightly tired) pixel 6a; the upgrade and pricing was explained well. Advice on length of contract sensible - since I always keep a phone for twice its contract life.

Trully 11/10 service

Be wary of this scammers. Took my daughter Samasung flip phone for screen protector replace and they tried to charge us £350 for screen replecmany. Avoid at all costs.

Item never get delivered and never get any refund. Have been calling them almost twice a week for 2 months, finally they start the investigation with the carrier, how great their service!

Update: after another month of communication with Paypal (payment method I chose), managed to get the refund from Paypal, no further response or action from EE!

Went to Daventry EE store today,Immediately served by a lovely well mannered customer adviser Michael,My mum needed to upgrade her old phone,He was friendly,informative and easily explained a new contract to myself and my mum,Highly recommend Daventry store and this extremely helpful gentleman
Thankyou

I had a great experience with customer service at EE. Michal, the gentleman who helped us in the store, was professional, patient, and very knowledgeable. He made the whole process easy and stress-free. We were also helped by a short blonde lady who was extremely friendly and helpful — she went out of her way to make sure everything was sorted. Excellent service all around. Highly recommended

Think man in charge in Yate store needs some custom service training! Went today 2/1/26 my husband had problems with his phone, the staff were very helpful but the manager,well! I went in with my husband and it was obvious it would take a while so as I had a cough I went to the chemist opposite for cough sweets then came back,sat back down and waited, still going through phone so I decided I would pop in the travel agents next door, when I got up the manager asked me to wait till it was sorted and was told each time I entered the shop it counted as a customer, so appeared to make them busy? I stupidly sat back down and waited for a while ,then decided how ridiculous this was being asked to sit down as if I was an unruly child so I went out shopping on my return the manager sarcasticly said oh hello again, I could of been so rude but I wasn't!

EE DARTFORD
I’m on PAYG and they are switching off 2 &3 g
Was told to go to the EE shop dartford to have my sim changed.
I went there today, there were two staff manning the shop and no customers.
I asked them to upgrade my sim, they asked if it was PAYG and when I said yes they said the machine was broken and needed to wait for the engineers to repair it.
Being a layman I said ok and went to gravesend branch, great bunch so helpful and lo and behold it’s all done on a laptop no machine involved.
DARTFORD EE A WASTE OF SPACE . LIERS . A bad representative for EE.
Taking people for idiots is not nice.
Shame on you and EE for allowing them to work for you.
PS & we are supposed to trust these people and sign contracts. Shocking

Have not had a good experience I find the staff incompetent.

I went into the exmouth shop today as was having problems with my phone.i was originally on a sim only contract but knew from past experience that they would help me get a contract.i can honestly say that dan was 100% totally brilliant! Not only did he guide me through what could be offered but also transferred all my data from my broken phone to a new one.he went over and beyond to help me and i'm so grateful for his help he was absolutely brilliant!!!

Second Review – Immediate Escalation Required

After doing my own investigation, I now have proof that your team provided DPD with the wrong contact number, even though you had my correct email address and phone number on file the entire time. Because of your mistake, I can’t access my parcel, can’t request a re-delivery, and DPD can’t reach me. This is entirely on you.

Your negligence has created an avoidable mess and made the whole process unnecessarily stressful. I want this escalated today, without any automated responses or copy-paste apologies. I expect an actual human to sort this out immediately.

I am giving written confirmation right now: resolve this today. If your team fails to fix this, I will escalate it to higher authorities and start the process of cancelling every service and contract I have with you. I will not pay for a service that treats customers like this.

Get this sorted. No excuses, no delay.
ces. You hire bunch of lazy people to make our life miserable

At the EE Shop in Oxford at Oxford Circus, London W1 their manager on duty offered me a “Special all in Package” including OpenReach Broadband, Television Box, Netflix, 2 new Sim Cards, Spam Guard all supposedly “free”.
I checked my EE app billing to discover I am being charged extra monthly costs!

I phoned EE directly a week later, they confirmed my extra charges to my account.
A kind and helpful Retentions agent helped me identify my payments. She told me that nothing is “free”and that this happens often. She will be submitting my complaint to EE. She presents my new options telling me not to trust EE shops as they have their own agenda. I cancel the Broadband package, including Spam safeguard, the 2 new SIM cards & an older phone Sim Card which I lost the original offer due to this palaver!
I’m a long time customer with EE, this is not a good reputation for them! My conclusion is never walk or sort out your mobile plans in their shops, they always push their OpenReach broadband service even when you’re not interested!

I've just experienced the rudest most obnoxious telephone service from this store. I phoned with a simple question and the advisor just kept talking over the top of me, I'd get 3 words I to a sentence. And he'd start talking, completely misunderstanding my question, clearly not interested. If I tried to interrupt his irrelevant information he got really arsey telling me to not interrupt him. He clearly had no interest u. Listening to me, so when I tried to ask agai he would only say he'd already given me an answer and I would need to read up on GDPR???? if I didn't understand????. Although our conversation he would start talking to an I store customer with letting me know, leaving me to think we were still talking, and getting angry with the I store customer who was clearly as wound up as I was becoming with the way he was treating both of us. I told him I wasn't happy to drive the 30 mile distance for my appointment until I was sure I was bringing the correct information with me but he refused to clarify what I needed to bring. I'm not an EE customer, I've been directed to this store by Google for a battery recall. I'm disgusted by the way I've been treated. I'm absolutely livid and disgusted. I've tried to call EE customer service but there is no option given to speak to someone about this - existing customers only. So it's a 1 star review and I'm talking to Google to find an alternative solution. Obnoxious, arrogant, ignorant man who created an angry customer by his own actions. I do not trust this store with my repair if this is the way they respo and to a simple pre-appointment question. Imaging what they would be like if I was unhappy with the repair. This shop deserves to go out of business.

Absolutely disgusting. Purchased a new phone contract with EE in 2021 in store. Turns out the store also set up an additional contract relating to a different telephone number at the same time (which I was never given and had to reason to need). So for the past 4 years I have been paying £17 a month for a sim I have never possessed nor used and didn’t know was linked to my account. It must be evident on their records the number has never been used?!?

Called customer services and they informed me they couldn’t help look into it and that I would need to visit the original store which is now miles from where I live. Tried to call but says store closed even during opening hours.

I’ve paid over 800£ for something I’ve never even owned, used or signed up for. CON ARTISTS!!!!!!!

I came to the EE shop in Sevenoaks to upgrade my son's phone. However, when we arrived nobody was to be seen. We waited around 15 minutes and nobody appeared. I even rang the store, but the phone just rang in the store.
I find this completely unacceptable, do they not care about their customers or the fact that anything could be stolen.
I will not be using this store again. This is the third bad experience I have had with them.

I just make appoiment for my phone to verify and find what is the problem , they just reset from the factory the phone and put the new ios
I can due this things alone ( iPhone 16 pro max problem : overheating when spoke on social media )

The staff are the EE shop in Ipswich are welcoming and helpful - until they have taken your money. They are quick to say "just come back if you have a problem." Don't you believe it. As soon as they've got your money, it's "I don't know how to help you set up the product" and "we can't do that here" . As an older person I'm a bit sensitive to being made to feel that I'm in the way, and being abruptly and rudely dismissed because a new mark just walked in. I'm reluctant to ever go back.

EE shop Beverley states opening times are 9am both on shop window and google , currently 9-17am no staff onsite and not open ?? 4 customers have currently walked away from the shop , not a way of running a business also when open only x2 staff onsite bad business, not something Kevin bacan advertises isn’t . If there was an issue with opening on time , a member of staff could have arrived before 9 am and put a sign on the window to state a later opening time.

Bought 2 phones for my work. They did not send a proof of purchase. Emailed to get one, they could not provide one by email. Called up and danced through a lot of security for 30 minutes, they sent a hand typed letter with no VAT details. Sham of a company, how can they not be VAT registered at their scale, I wonder what tax dodge that is about?

Dreading trying to sort my phone out which had more or less stopped working.
Greeted immediately on entry ,seated and within a couple of minutes was receiving excellent service from Jodie,an extremely friendly ,understanding young woman who had everything resolved pretty quickly.Delighted with the whole experience.

5g network coverage boost 5g network indoor coverage and EE switch off 3g network on EE coverage app please can you move it off your coverage app not got 3g network on EE no more so can you please move of EE coverage app please and Information is confusing thank you from Ashley