I recently purchased a sunrise medical Q300M and needed a Seenin total waterproof wheelchair cover as I have been caught out in rain showers and had to use a bag to cover my R Net controller. Order... See more
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See what reviewers are saying
The full finger wheelchair gloves were a joy and relief to receive. I got Large because a Medium that I bought from a different company was so tiny I could barely fit a pen in the fingers. I use... See more
Great product that fit my wheelchair wheels perfectly. The product was a bit pricey for its size/weight but it's shown in the sturdy quality of the wheel slippers. It arrived very quickly, my onl... See more
This was an order made from the USA with delivery to a US address and it was handled without any problems.
Company details
Written by the company
A wide range of disability products available at a reasonable price, all in one place.
Contact info
3 Thompson Close, LE12 8UY, Loughborough, United Kingdom
- 0800 567 7812
- shop@disabilityhorizons.com
- shop.disabilityhorizons.com
4.3
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Thrilled with our purchase
My daughter received the gifted table in really good times and says it's absolutely perfect for the job. They're thrilled!
27 December 2024
The package was sent minus the…
The package was sent minus the disability key. Complete waste of time and money!
16 December 2024
Reply from shop.disabilityhorizons.com
Thank you for your feedback. We understand your frustration and want to clarify that the keyfob you ordered was the option without a Radar Key, and we sent exactly what was selected.
However, we’d be happy to help resolve this for you. Please contact us at shop@disabilityhorizons.com or call 0800 567 7812, and we’ll arrange to send you a Radar Key with free postage. Thank you for giving us the opportunity to make things right.
Good product, but wish I'd received an email
Great product that fit my wheelchair wheels perfectly. The product was a bit pricey for its size/weight but it's shown in the sturdy quality of the wheel slippers.
It arrived very quickly, my only criticism is that I didn't receive email confirmation of my purchase so had no idea when delivery would be or whether/when it had dispatched.
I will definitely shop here again if I need to.
16 December 2024
Reply from shop.disabilityhorizons.com
Big thanks!
Reply from shop.disabilityhorizons.com
Thank you!
Website information may be incorrect
I saw on website that there were over 200 items available for product that I was interested in buying. When I phoned company was told that website was wrong and that item was out of stock. (I see that info on website has since been updated).
I was offered that there might be a returned item available in warehouse that I could have at reduced cost if this was available. Although I had my doubts about this option, I agreed that they could phone me if this was possible. I am still waiting!
I felt that the whole situation was very bizarre and it has put me off from buying from this website.
14 November 2024
Unprompted review
Reply from shop.disabilityhorizons.com
Hi Gts,
Thank you for sharing your experience. I’m truly sorry for the inconvenience and confusion you’ve faced. We aim to keep our website as accurate as possible, and I apologize for the outdated information you encountered. I’m glad the listing has since been corrected, but I understand how this situation has affected your trust in us.
As a business that partners with small suppliers and supports disabled entrepreneurs, our stock levels can vary significantly. These suppliers often operate on a smaller scale, which can sometimes lead to stock challenges that are beyond our immediate control. This is a part of our mission to promote and support innovative, niche products, but we acknowledge that it can occasionally cause unexpected issues like this.
The offer to provide a returned item at a reduced cost was made with the intention of helping as a temporary solution, but I regret that the follow-up did not meet your expectations. This delay in contacting you is not reflective of the service we strive to deliver, and I will ensure this feedback is shared with our team so we can prevent similar experiences in the future.
If there’s anything we can do to assist you further or make things right, please don’t hesitate to contact us at 0800 567 7812 or email us at shop@disabilityhorizons.com. We’re committed to learning from this and improving, and we hope you might consider giving us another chance to provide a better experience.
Thank you again for bringing this to our attention.
Best regards, Duncan
Have not received product I ordered as…
Have not received product I ordered as of yet. O
5 November 2024
Reply from shop.disabilityhorizons.com
Hello Deirdre,
Thank you for taking the time to leave your review. We understand how important it is to receive your order promptly, especially for international deliveries. After checking the tracking details, we can see that your order was delivered a day after you left this review.
International orders can sometimes take up to a couple of weeks to arrive, depending on the shipping destination and customs processes. We appreciate your patience during this time and hope you’re happy with your product now that it has arrived.
If you feel your concerns have been resolved, we’d be grateful if you’d consider updating your review to reflect your full experience. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards, Duncan
A purchased item was unsuitable but the…
A purchased item was unsuitable but the company immediately agreed a refund of the purchase cost and provided a prepaid print out for the return.
28 October 2024
Reply from shop.disabilityhorizons.com
Hello,
Thank you for sharing your experience! While I’m sorry to hear that the item wasn’t suitable, I’m delighted that our team was able to resolve the issue quickly and provide a prepaid return for your convenience.
We always aim to make the return process as smooth as possible and appreciate your kind feedback. If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out.
Best regards, Duncan
Simple enough website to navigate and…
Simple enough website to navigate and order from. We like the reading ruler, great idea.
Would be better (for us) if the numbers on the ruler were painted a different colour so they were easier to read, but they might be a distraction equally so I can see the logic of the current design.
Shipped quickly.
25 October 2024
Reply from shop.disabilityhorizons.com
Hello,
Thank you for your thoughtful review! We’re so glad to hear you found our website easy to use and that you like the reading ruler. It’s great to know it’s proving useful.
We appreciate your suggestion about the numbers being a different color for better visibility. That’s valuable feedback, and we’ll share it with the inventor for consideration. We understand the importance of balancing functionality and design, so your insight is very helpful.
It’s also great to hear your order arrived quickly. If there’s anything else we can do for you, please don’t hesitate to let us know!
Best regards, Duncan
Excellent communication
Excellent communication, and the item is great, but I felt it was a little expensive.
15 October 2024
Reply from shop.disabilityhorizons.com
Hello,
Thank you for your kind feedback! We’re so pleased to hear that you were happy with the communication and the quality of the item.
We understand your thoughts on pricing. As we work with small suppliers and disabled entrepreneurs to bring innovative and unique products to our shop, this can sometimes reflect in the cost. However, we’re always striving to ensure our products provide great value.
We’re grateful for your support and hope to serve you again in the future!
Best regards, Duncan
Reply from shop.disabilityhorizons.com
Hello,
Thank you for bringing this to our attention, and I’m truly sorry to hear about the faulty items and the difficulty in reaching us. This is not the experience we want any of our customers to have.
We’ve checked our records and can confirm that we’ve been in touch by phone. If there’s anything further we can do to resolve the issue, please don’t hesitate to contact us again at 0800 567 7812 or via email at shop@disabilityhorizons.com.
We value your feedback and are committed to resolving this for you as quickly as possible.
Best regards, Duncan
Reply from shop.disabilityhorizons.com
Hello,
Thank you for your kind words! We’re thrilled to hear you were happy with our service. Your feedback means a lot to us, and we look forward to serving you again in the future.
Best regards, Duncan
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