Happened upon Cartridge World after a Google search when my local vendor retired and they have been FANTASTIC! Our supplies are always shipped quickly with everything well-packed to avoid any damage i... See more
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Review summary
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I had been receiving Cartridge World Online e-mails -- noting that I would be neediing more CW. I explained that I don't print as much as I use to, and already have two unused Cartridges. I do a... See more
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I've used Cartridge World for years and was sorry their two physical stores closed several years ago. Since then, I've ordered over the phone without any problems. Recently, the new website orderin... See more
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I’ve been using cartridge world for toner for many years. The cartridges are reliable, and the support team has been extremely helpful whenever I have needed them and most recently Carolyn was my life... See more
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Company details
Written by the company
We believe that high-quality printing for your home or office should be affordable, reliable, and sustainable. For years, customers have been frustrated by the high cost of original brand name (OEM) printer cartridges. Our mission is to provide a smarter alternative without compromising on quality. As the official online store for CW Outlet & Supplies, we bring decades of expertise right to your doorstep. We specialize in providing premium-quality, eco-friendly remanufactured and compatible ink and toner cartridges for all major printer brands, including HP, Brother, Canon, Epson, Dell, and more. Our Commitment to You: Uncompromising Quality: Each of our cartridges undergoes a rigorous testing process to ensure it meets or exceeds OEM specifications. You can expect sharp, clear text and vibrant, true-to-life colors from the first page to the last. Exceptional Value: Why pay more? With our cartridges, you can achieve significant savings compared to the big brand names, allowing you to print freely without worrying about the cost. Eco-Friendly Printing: We are proud to be part of a circular economy. By choosing our remanufactured cartridges, you are helping to reduce landfill waste and conserve natural resources, making a positive impact on the environment with every page you print. 100% Satisfaction Guarantee: Your confidence is our top priority. All our products are backed by a 100% satisfaction guarantee. Our dedicated, US-based customer service team is always ready to assist with any questions or support you may need. Your Feedback Matters We are on Trustpilot because we are committed to transparency and building a community of satisfied customers. Your honest review helps us continuously improve our products and services, and it gives other shoppers the confidence to make an informed decision. Please share your experience with our products, shipping, and customer service. Thank you for choosing CW Outlet & Supplies. We look forward to powering your printing needs!
Contact info
United States
- cwoutlet.com
4.7
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick service at a good price.
3 March 2026
Reply from CW Outlet & Supplies
Hi Dennis,
They say "time is money," so we’re thrilled we could save you a bit of both! Thank you for the review. We aim to keep our service fast and our prices fair so you can get back to what matters.
We appreciate your business and look forward to your next order!
Best regards,
The Team at Cartridge World
Great Match & Even Better When It Wasn't
This was my first experience with Cartridge World. I purchased replacement color ink cartridges for both a Brother MFC-J6945DW and HP 8600 printer. The order process was easy, pricing reasonable and delivery free. When the cartridges arrived, I had success with the remanufactured HP 951XL cartridge - first test print was perfect. I wasn't so lucky with the compatible Brother LC3037. After multiple cleanings and adjustments, I still couldn't get a clean page with any of the colors. When I notified Customer Service, Carol proactively explained that the cartridges that weren't working were covered under their guarantee, and she would guide me through the process. This was a pleasant surprise as I'd determined that these cartridges were a failed experiment, with me being out the money I'd spent.
I awarded 4 stars because there was still the issue of the compatible cartridges not working with my printer. But for integrity, honesty and the fantastic customer service provided by Carol - 5 stars!
9 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Kelly!
Welcome to the Cartridge World family! Thank you for the honest feedback. We hate to hear that the Brother cartridges gave you trouble, but we LOVE hearing that Carol was able to take the stress off your plate.
We never want our customers to feel like they are "out the money" if a product doesn't meet expectations—standing by our guarantee is just how we do business. We’ll be sure to share your kind words with Carol.
Happy Printing (with that HP!), and we're here whenever you're ready for your next set.
All the best,
The Team at Cartridge World
Reply from CW Outlet & Supplies
Hi there!
Thank you so much for the 5-star review. We’ve worked hard to make our website intuitive and easy to navigate, so it’s wonderful to know that you had a smooth experience from start to finish.
We appreciate your business and are always here to help whenever your office needs a refill!
Sincerely,
The Cartridge World Team
Great Product at a reasonable price
19 February 2026
Reply from CW Outlet & Supplies
Hi James,
Thank you for the 5-star review. We’re glad we could provide the quality you need at a price that makes sense.
See you next time!
All the best,
The Team at Cartridge World
Product description and Image :very misleading.
24 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi,
Thank you for your feedback. We aim for total transparency in our listings, so we're sorry to hear we missed the mark for you.
We want to reassure you that we stand firmly by our product guarantee. Our team has requested more information to get more details on the discrepancy you noticed. We are committed to finding a solution that works for you and ensuring you are satisfied with your purchase.
Sincerely,
The Cartridge World Team
It was nice to have a follow up email…
It was nice to have a follow up email and someone appointed to our account as I had a question after getting the delivery confirmation. Carolyn was prompt, helpful and polite. Thanks!
25 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Dear Alexis,
Thank you for sharing your experience. At Cartridge World, we strive to provide more than just products; we aim to provide a reliable partnership.
We’re so glad that having a dedicated point of contact was helpful for your recent order and that Carolyn provided the prompt, polite service we're known for. Having a real person to talk to makes all the difference, especially when you have questions after a delivery.
Thank you for your business!
Sincerely,
The Cartridge World Team
Convenience makes the difference
Efficient, accommodating convenient
25 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Dennis,
Thank you for the fantastic feedback. We believe that getting your printing supplies should be the easiest part of your workday. Hearing that you found our team efficient and accommodating tells us we’re doing our job right.
We appreciate your business and look forward to making your next order just as convenient!
Sincerely,
The Cartridge World Team
Best price I found around
Best price I found around. Good customer service.
24 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Lauren,
Thank you for taking the time to share your experience. We are very pleased to know that you found our pricing competitive and our customer service team helpful. Providing high-quality support alongside the best value in the industry is our top priority.
We value your business and look forward to serving your future printing needs.
Sincerely,
The Cartridge World Team
CALLED AND LEFT A MESSAGE AND THEY…
CALLED AND LEFT A MESSAGE AND THEY CALLED ME BACK IN NO TIME ! GREAT CUSTOMER SERVICE THANK YOU.
12 February 2026
Reply from CW Outlet & Supplies
Hi Carlton,
Thank you for the enthusiastic review! We know your time is incredibly valuable, so we always make it a priority to return messages as quickly as possible.
We are thrilled that our team was able to get right back to you and provide the great customer service you deserve. Give us a call anytime you need us!
Best regards,
The Cartridge World Team
Reply from CW Outlet & Supplies
Hi Gary,
Thank you for the review! Fast shipping and great products are the two pillars of our business, so we are thrilled to hear we delivered on both.
Thanks for choosing us!
Best regards,
The Cartridge World Team
Bought printer--it doesn't work--no…
Bought printer--it doesn't work--no user manual came with. And now I'm trying to get my money back.
6 February 2026
Reply from CW Outlet & Supplies
Hi Kathy,
Thank you for your honest feedback, and I sincerely apologize for the trouble with your new printer and the missing manual. That is certainly not the experience we want for you.
We stand behind our products with a full guarantee, which means you can definitely send this back for a full refund. Our team responded to your initial return request two days ago with the steps to process this. If you haven't seen that message yet, please let us know so we can resend it and get your refund processed right away!
Cheers,
The Team at Cartridge World
Reply from CW Outlet & Supplies
Hi Barbara,
Thank you for sharing your experience. We are pleased to hear that your order arrived promptly and that you received excellent service from our team. We value your business and look forward to serving you again.
Cheers,
The Cartridge World Crew
Quick responses from customer service…
Quick responses from customer service when asking about details on a toner replacement.
2 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Larry,
Thank you for sharing your experience. We are pleased to hear that our customer service team was responsive and helpful with your inquiries. We look forward to assisting you again in the future.
Sincerely,
The Cartridge World Crew
Great price and fast shipping.
2 February 2026
Reply from CW Outlet & Supplies
Hi there,
Thanks for the feedback! We know you want your supplies quickly without breaking the bank, so we are thrilled to hear we hit the mark on both price and speed.
Cheers,
The Team at Cartridge World
Love Cartridge World
Excellent service and a smooth experience. Cartridge World made everything easy—will definitely be back.
19 January 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Donna,
We love you back! Thank you for the wonderful review.
Our goal is to take the hassle out of buying printer supplies, so hearing that we made everything easy and provided a smooth experience is the best feedback we could ask for. We look forward to welcoming you back soon!
Best regards,
The Cartridge World Team
Positive Experience
Good communication. Shipped out super quick. Finally installed cartridge today, seems to work very well. No complaints
20 January 2026
Reply from CW Outlet & Supplies
Thanks, Jeff!
High Quality - Best Price
I have an older HP printer that uses the Q5949x cartridge. I chose to purchase from Cartridge World Online because of my positive experience with them when they had a store on the south side of Indy. They have high quality, dependable products, and what I found to be the best price because they offered a free fourth cartridge with the purchase of three.
2 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Bruce,
It is wonderful to connect with a customer who remembers our store on the south side of Indy! We are so glad we can continue to serve you through our online shop.
We know those older HPs are workhorses, and we are thrilled you were able to take advantage of the "Buy 3 Get 1 Free" offer to keep yours running affordably. Thank you for your continued loyalty!
Best regards,
The Cartridge World Team
Saving best value for customers!
After discovering CW shop near me closed I chose the online service. I was able to upgrade to larger cartridge for less than retailers charged, recycle my empty and saved cross driving expense. Service was a Win!
2 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Ruben,
We love hearing this! While we know it’s tough when a local shop closes, we are thrilled that the online experience turned out to be an even bigger "win" for you.
Getting a larger cartridge for less money and saving the gas money is exactly the kind of value we want to provide. Thank you for continuing to recycle with us and for your continued business!
Best regards,
The Cartridge World Team
Reply from CW Outlet & Supplies
This is a short, punchy, and incredibly positive review. When a customer uses all-caps ("BEST"), your reply should match that energy and enthusiasm!
Here are a few excellent options for your reply to Robert.
Option 1: The "High Energy" Reply (Recommended)
Hi Robert,
We think you are the BEST too! Thank you for the incredible feedback.
We work hard every day to ensure we are delivering the "best prices and best quality" in the market, so hearing you say that makes our day. Thanks for choosing us!
Best regards,
The Cartridge World Team
Great price and speedy delivery
Great price and speedy delivery. I got 2 cartridges for the price of 1 at the local stores. Thanks!!
2 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Steve,
That is the kind of math we like to hear! Getting two cartridges for the price of one is a huge win, and we are thrilled we could make that happen for you.
Thank you for choosing us for the better deal and the speedy delivery!
Best regards,
The Cartridge World Team
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