When you have such an innovative product matched with a team of superior customer service reps ready to assist at your disposal.. that’s simply perfection! That is why the brand & company ‘Air Up’ lev... See more
Company replied
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See what reviewers are saying
I got this bottle and the peach and kola pods, as my 71 year old mother only drinks coca cola and decaf coffee. She has a few health conditions and thought it would help her drink water by using the k... See more
Amazing customer service, my daughter accidentally twisted the lid on hers wrong and it got stuck, and they replaced it for free. I dealt with Alex who was very polite and helpful, and the bottle itse... See more
Company replied
I ordered 3 straws a discovery pack and a candy pack it was very very disapointing . The flavours werent working and for some reason the left the worst bitter flavour in my mouth honestly just... See more
Company replied
Company details
Written by the company
air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.
Contact info
Germany
- shop.air-up.com
4.4
Excellent
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It actually works !!
It actually works !!! It’s genius 🤩. I desperately need to drink more water but I struggle. Since having my O bottle I’m drinking a least one bottle a day, quite proud of myself ☺️. My only criticism, you can’t buy the scrunchie straps separately. I wish I had bought a different colour but after speaking to customer support the only way I can get a different strap is to buy another bottle and that wouldn’t be cost effective. But I am impressed with the fact the water DOES taste fruity 💚🩷🧡
14 June 2026
Unprompted review
Reply from air up
Thanks a bunch for your awesome review 🤩 We’re stoked to hear that the air up® bottle is helping you crush your hydration goals 💚
Quick fast delivery and easy to…
Quick fast delivery and easy to navigate website. Good range of bottles and pods however the straw is not great.
11 June 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review, we’re stoked to hear you loved the quick delivery and our selection of bottles and pods 😄
Reply from air up
Hey there! Thanks a ton for your awesome review, we’re stoked to hear everything delivered perfectly 🎉 We’re just over here doing a happy dance because you’re loving your air up® experience 💃 Keep sipping and vibing! ✌️
Well worth the money
I’ll admit I thought it was a fad when I first heard of air up, but it works really well! Very happy with the product and, despite ordering on a bank holiday weekend, the prompt delivery 😁
14 May 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review, we’re thrilled to hear you’re loving air up® 😄
My Honest Air Up Review
I’ve really enjoyed trying Air Up and my favourite pod so far has to be Cherry Kola. The flavours through scent are surprisingly convincing and it’s definitely made drinking water more enjoyable.
The only downside for me is that I found it a little difficult to drink through the straw on the tumbler bottle, which made the experience slightly less comfortable than I’d hoped.
Overall, I think it’s a fun and innovative way to encourage people to drink more water, and I’d happily keep using it.
11 June 2026
Unprompted review
Reply from air up
Thanks a bunch for sharing your thoughts on air up® 😊 We're stoked to hear you love the Cherry Kola pod and that it's jazzing up your water game 😍
Great tasting
Great tasting, i absolutely hate drinking plain water but using air up makes drinking water easier for me, I'm always being told i don't drink enough water so air up has really helped me improve my hydration, the pods even arrived fast! ⭐⭐⭐⭐⭐
11 June 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review! We’re stoked to hear that air up® is making hydration a total vibe for you 💧
This is something special!
This is something special!!
Great design and has helped loads with drinking water throughout the day.
Thank you 🙏🏼 airup 😘
9 June 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 😄 We’re stoked to hear that air up® is keeping you hydrated and stylish at the same time 💧 Keep sipping and enjoy the flavour vibes! 🥳
Love air up!!
Love air up!!! The packing is super cute and i’m obsessed with my bottle
11 June 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review we’re totally vibing with your love for air up® 😍 The cute packing is just the cherry on top of a hydration revolution 💧
Reply from air up
Thanks a bunch for your awesome review 🤍 We’re thrilled you loved the quality and can’t wait for you to try more of our air up® vibes 🎉
Excellent customer service
Excellent customer service. Sorted my complaint even though it wasn’t entirely their fault. Very pleased with outcome and love their products. Thank you Air Up.
8 June 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review, we’re stoked to hear you had a great experience with us 🎉 We promise to keep serving up those good vibes and tasty products, so you can sip in style with air up® 😄
Reply from air up
Hey there! Thanks a million for the awesome review, we’re thrilled you loved our very fast delivery 🚀 We’re here to keep the good vibes flowing and make your hydration game strong with air up® 💧 Keep sipping and smiling! 😄
The flavours of the pods are unreal
The flavours of the pods are unreal! They are amazing and they taste just as if imagined.
10 June 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 🌟 We’re so stoked you’re vibing with the flavours of our pods, they really do taste like a dream come true 😍 Keep sipping and enjoying the magic of air up®!
Keep Hydrated with Ease.
The Site is easy to use colourful with quick delivery on orders. The products are great and to date I’ve not had a problem with any of my orders.
10 June 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review 🎉 We're stoked to hear you're loving the site and our products, and we promise to keep the good vibes and quick deliveries coming your way 🌈
Easy to order
Easy to order. Good delivery time. Nice sturdy bottle. Does not leak. Trying the different flavour pods.
1 June 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review, we’re totally vibing with your love for our sturdy air up® bottle 💧. Trying out different flavor pods is like going on a taste adventure, and we’re here for it! Keep sipping and enjoying, you rock! 🎉
€83 taken, order unfulfilled, zero customer service response
Paid €83 on June 3rd (Order #INTL-370529) and the tracking has been frozen on "Prepared by sender" for an entire week. It is completely unacceptable that a company takes full payment immediately but provides zero logistics updates for international orders.
Worse than the shipping delay is the complete lack of customer support. The live chat tool forces you into a generic 3-working-day email queue, and direct messages on social media are entirely ignored. Has this package even physically left your warehouse, or are you just sitting on my money?
Absolute garbage customer experience.
3 June 2026
Unprompted review
Reply from air up
Hi,
We’re very sorry to hear about your experience.
We have already reached out to you regarding your order to look into this situation. We hope everything has been resolved to your satisfaction.
If you still have any questions or need further assistance, please don’t hesitate to contact us.
https://shop.air-up.com/chat 🥰
Customer services were excellent
Customer services were excellent after a problem with delivery, sorted my issue promptly and easily
9 June 2026
Unprompted review
Reply from air up
Hey there! Thanks a million for your awesome review 🌟 We’re thrilled to hear our team swooped in like pros to sort out your delivery issue. Here’s to smooth sailing and sipping with air up®! 😄💧
Reply from air up
Thanks a ton for the awesome review 🌟 We’re stoked to hear you love air up® because we put our hearts into making hydration fun and flavourful 💧
Quick deliver and exceeded my…
Quick deliver and exceeded my expectations
4 June 2026
Unprompted review
Reply from air up
Thanks a million for your awesome review, we’re doing our happy dance over here 💃 Your excitement means the world to us and we’re thrilled we could exceed your expectations 🤩
Reply from air up
Hey! Thanks a million for your awesome review, we’re so pumped you’re loving the flavours and the colour of your air up® bottle 🎉 Keep sipping and vibing, you’re doing amazing! 😄💧
Be amazed by air up
First of all I was recommended your product by my dentist as a healthy option to look after my teeth as I don’t drink enough water, so soon as I got home I
Had a look at air up on your website and found out what it was all about and everything you needed to know was on the website, so I made my first order and was delivered very quickly,I found it very easy to use and well I’m amazed by air up
My wife couldn’t believe it either and now wants a bottle!!, from not drinking water to 2 litres a day says it all !! Thanks air up👍
6 June 2026
Unprompted review
Reply from air up
Thank you so much for your awesome review, we’re totally stoked to hear that air up® is keeping you hydrated and your wife is joining the squad too 😄
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