air up Reviews 

33,960
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

When you have such an innovative product matched with a team of superior customer service reps ready to assist at your disposal.. that’s simply perfection! That is why the brand & company ‘Air Up’ lev... See more

Company replied

Rated 5 out of 5 stars

I got this bottle and the peach and kola pods, as my 71 year old mother only drinks coca cola and decaf coffee. She has a few health conditions and thought it would help her drink water by using the k... See more

Rated 5 out of 5 stars

Love the complete air up system Fascinating science behind it all sleek flask design, good selection of scents … only tried the blue raspberry so far but love it . Wanting to keep hydrated too

Company replied

Rated 5 out of 5 stars

Brilliant love the air up bottle idea I had one before and used it everyday for last 2 half years so treated myself to a New Bottle and I got the bigger one this time absolutely love it. It helps me d... See more

Company replied

Company details

  1. Beverage Distributor
  2. Food and Beverage Exporter

Written by the company

air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(33,960)

5,944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It is a good bottle and helps me very much

It is a really good bottle and helps me but not that great of flavour

21 June 2026
Unprompted review
air up logo

Reply from air up

Hi 😊

Thanks for your feedback!

We’re really glad to hear the bottle helps you 💙 We also take note of your comment about the flavour and will pass it on to the team.

Rated 5 out of 5 stars

Ive bought pods before

Ive bought pods before. And I have to say, the new flavours and designs are awesome! I’m so happy with these, the old ones were good but these are so much better! Thank you air up!

20 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your awesome review, we’re stoked you’re vibing with the new flavours and designs! 🎉

Rated 4 out of 5 stars

I was sceptical that this works bought…

I was sceptical that this works bought one for my daughters birthday and am amazed how water tastes different drunk from these bottles. I am a convert and better still it has my child drinking more water

18 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your review, we’re stoked to hear you’re loving the air up® experience! 🎉

Rated 4 out of 5 stars

They are great quality products

They are great quality products. A fantastic way to get kids water intake up, but I do believe they are expensive.

17 June 2026
Unprompted review
air up logo

Reply from air up

Thanks for your feedback!

We’re really happy to hear you think they’re great quality and a good way to help kids drink more water 💙 We also take note of your comment about pricing and will pass it on to the team.

Rated 5 out of 5 stars

I actually bought the product for my…

I actually bought the product for my 12-year-old granddaughter who thinks is the best thing since sliced bread

18 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a bunch for your review 😊 We’re stoked that your granddaughter loves air up® as much as we do 💙

Rated 5 out of 5 stars

I love the O bottle with a strap.

This is 3rd time I'm buying Air up. I fall in love with new O bottle, I've got burgundy colour. The strap is amazing. I don't have to take a bag for my bottle anymore. And bubble gum smell is so strong that I can smell it even before I open the bottle. Thank you for this design and I hope in future strap could be as accessory that can be add to all of your bottles.

1 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a bunch for your awesome review, we’re totally vibing with your love for the new bottle and that burgundy color is chef’s kiss 😍

Rated 5 out of 5 stars

Bottle is very high quality and…

Bottle is very high quality and flavours are long lasting and fresh.
Definitely has helped me getting more water in during the day also!

18 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a million for your awesome review 😄 We're stoked to hear that our air up® bottle is helping you stay hydrated while keeping those flavours fresh and fun ❤️

Rated 1 out of 5 stars

No flavour at all ,has to be one of the…

No flavour at all ,has to be one of the worst useless items I have ever purchased ,
DO NOT BUY ,YOU WILL BE PAYING GOOD MONEY TO TASTE ORDINARY WATER ,WITH NO FLAVOUR

10 June 2026
Unprompted review
air up logo

Reply from air up

Hi,

thanks for sharing your feedback.

We’re sorry to hear the product didn’t meet your expectations. Please contact our support team so they can look into this with you directly 💙 https://shop.air-up.com/chat

Rated 5 out of 5 stars

Ease of ordering and great value for…

Ease of ordering and great value for money. Love the variety of the pods, find it so much easier to drink water now - actually prefer it to soft drinks. So glad I switched to air up.

12 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your awesome review, we're thrilled to hear you're loving the air up® experience! 💧

Rated 5 out of 5 stars

Royal Mail delivered the bottle to the…

Royal Mail delivered the bottle to the wrong address. I reported the issue through the Air Up website, and their customer support team responded immediately, allowing me to reorder the bottle without any hassle. Many thanks to the customer support team for their quick and helpful assistance!

12 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your awesome review, we’re super glad our customer support team swooped in like pros to save the day 😄

Rated 1 out of 5 stars

Major leaking issues and terrible design—kids prefer cheap Aldi bottles!

We bought two Air Up bottles last November as gifts for our children, and to say we are disappointed is an understatement. For a premium-priced product, the quality is shocking.
​Both bottles leak constantly, completely soaking our children's school bags. We have checked and double-checked the seals, and everything is perfectly in place, yet they still fail to keep water in.
​On top of the leaks, the design is a hygiene nightmare. It is almost impossible to reach inside and properly wash all the components, especially the inner parts of the covers/caps. Residue naturally builds up, and standard washing just can't get into the tight crevices.
​The ultimate irony is that our kids have completely stopped using their expensive Air Up bottles. They now prefer to use cheap bottles from Aldi, which are completely reliable, easy to clean, and never leak.
​We have reached out to customer service to file a warranty claim and demand a full refund. Save your money and buy something else—the design of these bottles is deeply flawed.

9 March 2026
Unprompted review
air up logo

Reply from air up

Hi,

thank you for taking the time to share your feedback with us.

We’re sorry to hear about your experience with the bottles and truly appreciate you bringing these points to our attention.

We have already contacted you regarding your case and hope that a suitable solution can be found.

Thank you again for your feedback 🧡

Rated 5 out of 5 stars

“I bought this Air Up bottle for my…

“I bought this Air Up bottle for my grandson’s birthday. He hasn’t received it yet, but I know he’s going to be very excited when he does. I’ve also bought two refill pods to go with it, and his favourite flavour is mango.

The service was outstanding from start to finish. Ordering was simple, and the delivery arrived within just a couple of days. I’m very impressed with the whole experience and would definitely recommend.

9 June 2026
Unprompted review
air up logo

Reply from air up

hanks a million for your awesome review 🎉 We’re over the moon to hear your grandson is going to love his air up® bottle and pods 🍑

Rated 2 out of 5 stars

For me it doesn’t work

For me it doesn’t work. Still just tastes like water rather than “peach”

15 June 2026
Unprompted review
air up logo

Reply from air up

Hey,

We totally understand how disappointing it can be when something doesn't meet your expectations. 🍑 We were unable to locate your order details with the information provided, but we'd love to offer additional assistance to help improve your experience. Please use the link below to connect with our support team directly: https://shop.air-up.com/chat

Rated 5 out of 5 stars

Bought this for my Grandaughter in…

Bought this for my Grandaughter in Australia. She saw them when she was in the UK and did not stop going on about them. Can't buy in AU . She will be delighted bought for her birthday in July.

15 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your awesome review 🎉 We’re so pumped to hear your granddaughter is getting her air up® for her birthday in July, she’s gonna be over the moon! 🌟

Rated 5 out of 5 stars

Luckily I was able to find the lost…

Luckily I was able to find the lost item from my son's water bottle quickly with the help of the chatbot.

15 June 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a bunch for your awesome review 😄 We're stoked to hear you found your son's lost item with the help of our chatbot because who knew tech could be so helpful right? Keep rocking that air up® hydration and let us know if you need anything else 🎉✨

Rated 1 out of 5 stars

Leaks everywhere

Absolutely terrible design. Bottle just leaks. Cant use for school anymore as not suitable for a school bag as just leaks

8 June 2026
Unprompted review
air up logo

Reply from air up

Hi,

We're really sorry to hear about your experience with the air up® and the leaking issue. 😢 We totally understand how frustrating it can be, especially when you need it for school. We were unable to locate your order details with the information provided, but we'd love to offer additional assistance to help improve your experience. Please use the link below to connect with our support team directly: https://shop.air-up.com/chat

Rated 5 out of 5 stars

So easy and informative site great…

So easy and informative site great choice of content and really informative and quick delivery aswell

12 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a million for your awesome review, we’re pumped to hear you loved the content and speedy delivery 😄 We’re all about making hydration fun and easy with air up® so keep sipping and smiling! 🌟

Rated 4 out of 5 stars

It actually works !!

It actually works !!! It’s genius 🤩. I desperately need to drink more water but I struggle. Since having my O bottle I’m drinking a least one bottle a day, quite proud of myself ☺️. My only criticism, you can’t buy the scrunchie straps separately. I wish I had bought a different colour but after speaking to customer support the only way I can get a different strap is to buy another bottle and that wouldn’t be cost effective. But I am impressed with the fact the water DOES taste fruity 💚🩷🧡

14 June 2026
Unprompted review
air up logo

Reply from air up

Thanks a bunch for your awesome review 🤩 We’re stoked to hear that the air up® bottle is helping you crush your hydration goals 💚

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