Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.
66 Henley Street, CV37 6PT, Stratford-upon-Avon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was sold as new. Their T&C make clear that if they were returned NOT in the same box, a refund would not be issued.
Yet this company sold me 'new' boots that were clearly not new and sold in a box that had previously been used for a very different model of shoe. They had even taped over the original label
As for the boots. They were sold as size 10. I take a size 10 but they were too smal for me. But they seemed good quality and just what I wanted.

Reply from ShoeMed Limited
Excellent help and assistance in choosing good fit shoes.

Reply from ShoeMed Limited
Not local to me but the journey was well worth it. Amanda was absolutely brilliant, going to great lengths to make sure that shoes were comfortable and suitable for my needs. Yes, I spent a lot of money but I now have 5 pairs of decent, comfortable, supportive shoes for all different occasions. My posture and balance are both improved with the proper shoes on my feet. Thank you Shoemed, you are awesome.

Reply from ShoeMed Limited

Reply from ShoeMed Limited
Worn them one day and my knees feel better already x

Reply from ShoeMed Limited
Staff are really helpful and time is taken to make sure that what you buy is right for you.

Reply from ShoeMed Limited
Fast, honest service. I have spent a fortune looking for shoes that were comfortable.,wide enough and looked fashionable!

Reply from ShoeMed Limited
Excellent service, easy to navigate and order.
Shoes very comfortable, lovely design and colour.

Reply from ShoeMed Limited
The young assistants was very patient and understanding, my new shoes are fab

Reply from ShoeMed Limited
Ease of ordening, fast despatch, and most importantly very supportive and comfortable product.

Reply from ShoeMed Limited
I recently purchased a pair of Othofeet Mens Hands-Free Jupiter Brown Sandals and they are great, good fit and well made.

Reply from ShoeMed Limited
I would use Shoe Med again and also recommend the company to anyone as the shoes arrived on time and the tracking was seem less.

Reply from ShoeMed Limited
Thought this was coming by Royal Mail where I could collect from their main sorting office
I had to pay DPD £9.99 for my 'free postage' in order to prevent it going to a random neighbour
It is not made clear that the delivery service is a private courier company and NOT Royal Mail
Otherwise, the service and the shoes were fine, arrived when DPD said they would and in pristine condition
Edited to add DPD were going to deliver for free, but the issue was I was going to be out
To ensure a specific time slot, I 'VIP'd my DPD Delivery experience' to 'buy' a time slot when I was in
Otherwise, they would deliver to a whichever neighbour would open their door and leave me knocking round the neighbourhood for my parcel

Reply from ShoeMed Limited
My order was processed quickly. The shoe arrived in a timely fashion. The shoe looks good and is well made. I can't comment about the comfort of the shoe as I never took it out of the box. Unfortunately, I ordered a shoe which was far too large for me. I will be returning the product but I will reorder as and when my refund is made.

Reply from ShoeMed Limited
Staff were fantastic and very informative. The style I wanted wasn't available in my size but I was measured and item was sent to my address and arrived a couple of days later.

Reply from ShoeMed Limited
Staff were very friendly, helpful & knowledgeable. I was not rushed & nothing was too much trouble.

Reply from ShoeMed Limited
Pleased with my purchase from ShoeMed. Would highly recommend this supplier. Prompt Service. Also a hand written thank you from them which is a lovely touch and appreciated..

Reply from ShoeMed Limited
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.