ShoeMed Limited Reviews 

1,272
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 559 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and patient staff who provide excellent service and advice. The product quality is highly regarded, with many finding the shoes comfortable, supportive, and well-made for various foot needs. Reviewers frequently highlight the efficient service and prompt delivery, often noting items arrived quickly and in good condition. However, some customers also noted issues with sizing, finding shoes too large or not matching UK sizes. Additionally, a few people experienced delivery problems, such as parcels not arriving, being delivered to the wrong address, or delays.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, quality, and design of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the footwear as well-designed,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Service

Customers consistently report positive experiences with the service, highlighting the staff's friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied

Rated 5 out of 5 stars

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received im... See more

Company replied

Rated 5 out of 5 stars

Amanda spent time to understand what the problems with my feet are and she suggested several types of shoe to alleviate the problems. Three pairs of shoe were sent to my hone to try. One was very succ... See more

Company replied


Company details

  1. Shoe Store
  2. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,272)

523 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It is not surprising that manufacturing…

It is not surprising that manufacturing is cheap and the cost high. The laces were not nice at all have changed them to proper cotton woven ones.

28 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post a review and your feedback.

We will pass this on to the manufacturers.

Kind regards ShoeMed :)

Rated 5 out of 5 stars

Would highly recommend!

Very quickly seen although I was there a bit earlier than my appointment. Excellent advice and feet measured first. Tried a few if suitable for my plantar fasciitis and decided to go for a very comfortable shoe in the end. Would highly recommend as you need your feet every day so the best shoe is well worth the expense! Would highly recommend!

27 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much.

We are so pleased you took advantage of our appointment service and we were able to find suitable footwear for you.

Kind regards ShoeMed :)

Rated 1 out of 5 stars

Delivery not made and parcel returned…

Delivery not made and parcel returned to shop. Shop contacted and promised to send as soon as received. That was a week ago and no contact has been made since.

18 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

Unfortunately there was an error with your address making your order undeliverable.

This item arrived back with us on Friday, unfortunately this was mistakenly refunded to you instead of being sent back out again.

Please accept our apologies for the inconvenience this may have caused you.

Kind regards ShoeMed

Rated 5 out of 5 stars

Great shoes for hip replacement

Great shoes, prompt dispatch and chat service. Perfect for my hip replacement. However when I flagged up a sizing discrepancy for my shoe in the chat and phone based on listed sizing chart for that shoe, it wasn’t well understood. There is an error on the chart which might confuse others. UK sizing does not match the EU sizing.

From the Orthofeet/ShoeMed chart:

* UK 7 → EU 39.5
* UK 7.5 → EU 40
* UK 8 → EU 40.5–41

👉 That is shifted smaller than standard EU sizing
(normally UK 7 ≈ EU 41)

17 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review and for highlighting the sizing issue to us :)

Wishing you all the best ShoeMed

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - patient and knowledgeable. Great range of shoes and options, I would highly recommend.

18 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much :)

Rated 5 out of 5 stars

X Sensible are the only brand of shoes…

X Sensible are the only brand of shoes I can wear. I have horrible arthritic painful feet that need comfortable footwear. I have had trainers & sandals in this brand from Shoemed which I love. I find the feel of the leather & stretchability in the footwear fantastic. Great in style also.
Always delivered promptly.

18 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much!

We are delighted you have found one of our brands that you love and trust!

All the best ShoeMed

Rated 5 out of 5 stars

Best shoe store service ever

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received impeccable and patient service. The shop assistant was more interested in making sure the fit and that i was completely happy rather than a quick sale.

17 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much, what a lovely review.

We are delighted you visited us and we were able to find the right footwear for you!

Wishing you all the best, ShoeMed

Rated 3 out of 5 stars

Good slippers but slow to arrive.

Ordered a pair of slippers but took quite a while to arrive due to low stock. Quality was good and sizing correct for size 10. Good communication when I emailed about delivery.

17 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We are sorry you experienced a delay in receiving your order.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Free 40 minute appointment…

I found the free 40 minute appointment so beneficial whilst deciding which shoes would be best for me. The assistant was very helpful and knowledgeable.
The £10 off given because this was the first time I had visited the shop was also very welcome.
I have recommended this shop to many of my friends who have problems with their feet.

16 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for your review and for taking advantage of our shoe fitting appointment service.

We are so delighted you found this beneficial and look forward to meeting all your friends :)

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent expertise and service throughout

The expert advice is second to none in my opinion. Amanda really knows problem feet and which shoes work best for individual needs. I was hugely impressed with the service all round. These aren’t ‘high fashion’ shoes, but are not solely for problem feet - they are really quite stylish and excellent for people with wide feet, like me. I will be back in the autumn and thank you!

15 April 2026
Unprompted review
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post a review.

We hope to see you back in store soon.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Excellent experience The assistant who served us was…

The assistant who served us was exceptional going up and down the stairs fetching sandals for me to try, it seemed that nothing was too much trouble

15 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much, we have to be very fit here!

We are so pleased to have been able to help you and hope you are enjoying your Joya sandals.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Great professional service

Great professional service. Time taken to ensure the right shoes are offered. The shoes themselves are great value

15 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for your continued support, it is always lovely to see you both in store.

All the best ShoeMed :)

Rated 5 out of 5 stars

The genuine personal service shown by…

The genuine personal service shown by Amanda to me was exemplarary.

15 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for shopping with us, your support means so much.

We are so pleased you purchased TWO pairs of our special 15th birthday edition Finn Comfort shoes :)

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

patientes

Member of staff very helpful and patient we found the correct shoe highly recommend shopping here.

14 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We hope you are enjoying your Joya Maui trainers.

Best wishes ShoeMed :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look