ShoeMed Limited Reviews 

1,273
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 559 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and patient staff who provide excellent service and advice. The product quality is highly regarded, with many finding the shoes comfortable, supportive, and well-made for various foot needs. Reviewers frequently highlight the efficient service and prompt delivery, often noting items arrived quickly and in good condition. However, some customers also noted issues with sizing, finding shoes too large or not matching UK sizes. Additionally, a few people experienced delivery problems, such as parcels not arriving, being delivered to the wrong address, or delays.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, quality, and design of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the footwear as well-designed,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Service

Customers consistently report positive experiences with the service, highlighting the staff's friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied

Rated 5 out of 5 stars

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received im... See more

Company replied

Rated 5 out of 5 stars

Amanda spent time to understand what the problems with my feet are and she suggested several types of shoe to alleviate the problems. Three pairs of shoe were sent to my hone to try. One was very succ... See more

Company replied


Company details

  1. Shoe Store
  2. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,273)

523 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top marks for customer service

Top marks for customer service - both Soj and Amanda have been first class in dealing with my questions on your golf shoes having sent two sizes to try and a golfing colleague has bought the other pair! Delighted to find shoes that fit my bunion feet.

16 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much! We are so pleased our new in Orthofeet Golf Shoes have helped your feet, hopefully they help a hole in one!

Many thanks ShoeMed :)

Rated 5 out of 5 stars

Excellent shop

Excellent shop, Amanda is an angel. My feet are such an almighty nightmare so I don't yet know if the shoes are going to be ok, but if they're not it won't be for lack of effort on Amanda and Shoemed's part. I wish I lived closer.

16 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for such a lovely review.

We will make sure Amanda see's this.

Wishing you and the lovely North East all the best

ShoeMed :)

Rated 5 out of 5 stars

Expensive but a good investment

Amanda was very helpful and clearly wanted to ensure that I bought the right shoes to suit my difficult feet. I am wearing them most of the time now and they are very comfortable. The cost was more than I had expected to pay but I am hoping the benefits will prove that I made a good investment.

15 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much.

We hope your XSensible shoes help you.

Wishing you all the best ShoeMed :)

Rated 3 out of 5 stars

Apparently excellent slippers but for…

Apparently excellent slippers but for my father with a lot of arthritis they didn’t work, but bubbling, good fit, but caused him pain and have to return sadly as very well built shoe and good and non slip

14 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for your feedback.

If you need any fitting advice or help choosing footwear, please contact our in-store team.

Wishing you all the best ShoeMed :)

Rated 3 out of 5 stars

had a problem with paying on their…

had a problem with paying on their online site. Phoned ShoeMed and my order was taken over the phone and was delivered withing 4 days

14 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you and please accept our apologies for the technical issues.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Good product and service

Good product and service, speedy delivery. One criticism, package arrived covered in sticky mess, repackaged by Post Office so not your fault but you should be aware.

13 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you and please accept our apologies for the condition your order arrived in.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

I went for a shoe fitting

I went for a shoe fitting. My appointment went well over the 40 minutes but the kind assistant listened carefully, found me several possibilities and never hurried me. I am happy with the shoes I selected.

12 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Many thanks.

Rated 5 out of 5 stars

I was disappointed shoemed are not…


I was disappointed shoemed are not shipping to Australia. I purchased some shoes over the phone. My sister lives in Stratford upon avon & she called in to collect my shoes so she could post them to me. Amanda mentioned parcels have been going missing with all the issues in the strait of Hormuz but when this situation is resolved shoemed will resume shipping to Australia which I was happy to hear. I always get good service from shoemed.

4 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you and we are delighted you got your special edition Finn Comforts.

Fingers crossed we will resume normal service soon.

Best wishes and many thanks ShoeMed :)

Rated 5 out of 5 stars

Easy website to use,

Easy website to use,
Only took a couple of days to be delivered
My Husband really loved his new summer shoes, they were so comfortable

11 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Brilliant, thank you.

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Knew their job and that made me confident in their advice. I've been wearing the new inserts since and they really wirk.

12 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Brilliant, thank you.

Rated 5 out of 5 stars

Joyful Joya 🙂Thank you for sending the Joya shoes…

Thank you for sending the Joya shoes they fit perfectly and comfortable too I’m wearing them for stabilising my back and support and I love them Excellent service and fast I shall shop with you again

12 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you, so delighted to read our Joya shoes are helping you. Best wishes ShoeMed :)

Rated 5 out of 5 stars

An excellent orthopaedic shoe shop

I was served by an assistant who was very knowledgeable and who focused in on my foot issues. Also very polite and helpful. Two very suitable products identified: sandals and walking trainer-type shoes.

11 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much!

We hope you are enjoying your shoes.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

The assistant took great care and…

The assistant took great care and brought me numerous pairs of shoes to try on. Nothing was too much trouble.
I appreciated the cupcake and the birthday discount. The shoes are stylish and comfortable.

9 May 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for visiting during our 15th birthday celebrations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look