I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... See more
Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... See more
Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... See more
4.4
Excellent
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item I ordered was lost in transit
The item I ordered was lost in transit. I contacted customer services who told me. They were quick to refund the item.
27 March 2022
Reply from Shoe-Shop.com
Hi Bex,
I am very sorry that the item was lost in transit on this occasion.
We will always do our best to get the items to you, but on rare occasions when something goes wrong we will always do our best to rectify the issue for you.
Once again my apologies for the disappointment and inconvenience caused.
Kind regards
Vittoria
First class service
Delivery was really fast and slippers are so comfortable. My husband loves them so much that I ordered another pair for him.
25 March 2022
Absolutely love my new boots
Absolutely love my new boots. Would definitely recommend these guys. Thank you for swift speedy delivery.
24 March 2022
Top marks for service (and the shoes are good too)
Top marks for service (and the shoes are good too!). Trish really went the extra mile hunting for sandals as I was the "indecisive shopper" today, and done with pleasure. I can’t praise her too highly - thank you again Trish!
22 March 2022
Unprompted review
Got shoes for a bargain price
Got shoes for a bargain price. Good service and fantastic value.
20 March 2022
Excellent service
Excellent service. Items arrived separately within two days of order. No complaints whatsoever, very satisfied. Thank you.
18 March 2022
Great products at fab prices
15 March 2022
Excellent Service
On this occasion I returned the shoes as they were not comfortable, but can't fault the service or the refund - thanks.
13 March 2022
Very happy with service
Very happy with service, swift delivery. Unfortunately the shoes were too large so had to return. Had paid extra for return postage so extremely easy. My refund was processed very quickly, so all in all very satisfied. Will use again.
12 March 2022
Super service
Easy to order and pay, arrived really quickly. This was our first time ordering from here. Would definitely order again as we were kept updated on dispatch and delivery.
10 March 2022
Service and Product Review
The product is great and was a gift for my daughter. The original order went missing and after chasing the person I spoke to made sure I received a replacement order before my daughters birthday which I was very grateful to her for. I would recommend this store for sure.
9 March 2022
I am really pleased with the boots I…
I am really pleased with the boots I ordered!
A good, comfortable fit…,,thank you.
5 March 2022
The sandals arrived on time and in good…
The sandals arrived on time and in good condition. I can't say any more.
1 March 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.