Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so w... See more
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Review summary
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Based on these reviews
Bryan was very knowledgeable and friendly. I really appreciated his professionalism and great positive attitude. I had a million questions. LOL Bryan helped me pick out the best shocks for my preferre... See more
Company replied
Sean, Michael and the guys at shock surplus take really good care of their customers. They reply promptly via email, help you through warranty replacement, choosing the correct strut & shock set up fo... See more
Company replied
Repeat customer here. Item shipped out and arrived VERY quickly. Can't say enough good things about their customer service. Didn't need anything with this part of my order, but had some backorder issu... See more
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Company details
Written by the company
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contact info
12711 Ramona Blvd, #106, 91706, Irwindale, United States
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4.4
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very trustworthy company ordered my…
Very trustworthy company ordered my shocks on a Tuesday then they came that same very week in love with the shocks I bought definitely a company I can trust and recommend to anyone in the market.
24 March 2026
Unprompted review
Reply from Shock Surplus
Thank you so much for the awesome review! We are glad your shocks arrived quickly and that you are loving the upgrade. That is what we like to hear.
We really appreciate your trust and recommendation. It means a lot to us. Let us know if we can help with anything else down the road!
Great price and products
Great price and products, knowledgeable and friendly staff
30 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear you had a positive experience with our pricing, products, and team.
Ordered front and rear shocks
Ordered front and rear shocks. Came to find out after ordering that the front shocks were back ordered. Had to reach out to customer service to find this out. Took multiple weeks to get in contact with anybody to find out about the shocks were back ordered. After multiple attempts of contact and non-resolved issues finally had the shocks drop shipped from Bilstein. Still with little to no contact and customer service. Overall not a great experience.
13 February 2026
Unprompted review
Reply from Shock Surplus
hank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it is to find out about a backorder after placing your order, especially when it takes multiple attempts to get an update. That’s not the level of communication we aim to provide, and we apologize for the delays in getting back to you.
In this case, the front shocks were on backorder with the manufacturer, which is why they were ultimately drop shipped directly from Bilstein once they became available. That said, we agree you should have been informed much sooner and kept updated throughout the process.
Repeat customer
This is the 3rd set of shocks I have purchased from Shock Surplus. The prices are always reasonable, and service is good
10 February 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review and for coming back to us again! It really means a lot to have your continued support across multiple purchases.
We’re glad to hear you’ve consistently had a good experience with our pricing and service. We appreciate you choosing Shock Surplus!
Reply from Shock Surplus
Thank you for the review! We’re glad to hear everything was quick and easy.
We appreciate your support and hope to help you again in the future!
I don't know if I will ever buy shocks from anyone else...
I don't know if I will ever buy shocks from another company. Not only do they have great knowledge about their products, they have incredible customer service as well.
22 January 2026
Unprompted review
Reply from Shock Surplus
Thank you for the amazing review! That really means a lot to us.
We take a lot of pride in knowing our products and making sure customers get the right setup with great support along the way. We truly appreciate your trust!
Factory Ride Restored
Customer support was able to answer and recommend what we needed. Ride is now factory restored. Not bad for a 12 yr old SUV!
16 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad our team could help recommend the right setup and get your SUV riding like factory again.
Not bad at all for a 12 year old vehicle. We appreciate your support!
Dishonest regarding shipment of product
I placed my order over the phone, talking to the salesman I told him it was very important that I had my replacement shocks as soon as possible due to the fact that I did not have a vehicle till I fixed this one. He assured me that they would be delivered within a week and it took a month. Very poor communication regarding the delaywhat the holdup was and this caused me much more time without having a vehicle. I would have purchased elsewhere had I known it was gonna take so long
4 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how important it was for you to receive your shocks quickly, especially with your vehicle being down.
We sincerely apologize that the delivery did not meet the timeframe you were given and for the lack of communication regarding the delay. That’s not the level of service we aim to provide, and we understand how frustrating and disruptive that must have been.
Because the products we sell are fast moving, inventory can change quickly. At the time of ordering, an item may show as in stock, but by the time the order is processed it may no longer be available, which can lead to unexpected delays. That said, we agree this should have been clearly communicated so you could make the best decision for your situation.
We appreciate you bringing this to our attention, and your feedback helps us improve both our communication and inventory processes moving forward.
Will buy from again
Good pricing. Quick shipment. Easy exchange process. I ordered the wrong parts and had to return them. I exchanged for the correct part and had minor shipping issues. The exchange went well, but the shipping of the new part got a little screwed up. It shipped in two orders, from two locations. I only received the first half of the shipment and it was marked as completed on my end as per their website. After not having a complete order and being told I had, I had to call, which finding a number was extremely difficult. Once I found a person on the phone they resolved the issue for the most part and assured me the rest of the shipment was on its way. I never received tracking for the second half. Unfortunately UPS delivered to the wrong address (not this company's fault) so I didn't know I had to find them at my neighbor's house once delivered. BUT when originally notified of the missing package this company stepped in to help if needed.
Pros:cost, shipping, exchange process
Cons: unclear communication and not easy to get in touch with via phone
26 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the detailed review and for sharing your experience. We’re glad to hear the pricing, shipping speed, and exchange process overall worked well for you.
We’re sorry for the confusion around the split shipment and tracking. Orders can sometimes ship from multiple locations depending on availability, but we agree that communication and tracking for each shipment should be clear so you know exactly what to expect.
Regarding contacting us, our phone number is listed on the home page of our website as well as on Google, but we understand it should still be easy to find when you need help, and we’ll continue working to improve that experience.
We also understand how frustrating the delivery issue must have been, even though it was outside of our control. We’re glad to hear our team was ready to step in and help if needed.
We truly appreciate your patience and your feedback.
really 5 star but shipping was in two…
really 5 star but shipping was in two shipment and they say its probably going to be two shipments. ok, but first shipment states everything shipped and received. customer service was quick to respond to this. Bottom line is i got brand new, in undamaged boxes assembled 6112/5100 shocks i ordered in the two weeks or less promised. with the $50 off sales promotion. Nice, I would buy again.
18 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear everything arrived as expected and within the promised timeframe, and that you were able to take advantage of the $50 off promotion.
We appreciate your patience with the split shipment. We do note that orders may ship in multiple shipments due to warehouse availability and sometimes shipping weight, but we understand how tracking can still be confusing when that happens. We’re glad our customer service team was able to respond quickly and help clear things up.
Enjoy the new 6112/5100 setup, and we really appreciate your support. We’d be happy to help you again anytime!
I was in the market for pre built…
I was in the market for pre built suspension since I didn’t want any other brands at the time. I found shock surplus and was immediately happy, yall had amazing reviews and customer support was also a big thing tha I was looking for too. I received everything in perfect condition and had a few questions about some small things and was immediately answered on the customer support and with no hassle. I will definitely be buying in the future if my vehicles need pre built suspension components
14 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the awesome review! We’re glad you found us and that our selection and support stood out right away.
It’s great to hear everything arrived in perfect condition and that our team was able to quickly help with your questions. That’s exactly the experience we aim to provide.
We really appreciate your support and look forward to helping you again!
The shocks fit perfectly.
The shocks fit perfectly.
All the parts were in the box.
I am very satisfied. I will be buying again down the road.
14 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear everything fit perfectly and that all the parts arrived as expected.
It’s awesome to know you’re satisfied with your purchase. We really appreciate your support and look forward to helping you again!
In Stock BUT NOT
The sales/questions process of my purchase went great. Super knowledgeable staff, quick to answer questions. Where things really lacked was post purchase. I was told the Bilstein shocks I wantedwere in stock so I quickly pulled the trigger. A week went by, no tracking, zero contact from CS letting me know about the delay. After two emails and a phone call, finally got a response. One of the front coilovers was on backorder. Fast forward 1 month, it finally shipped. There's more emailing and phone calls in between. Again always with my initiation. Overall, make sure your item is in stock or you're wasting your time here.
30 January 2026
Unprompted review
Reply from Shock Surplus
Thank you for taking the time to share your experience. We’re glad to hear the initial sales and support side went well and that our team was able to answer your questions and help you feel confident in your purchase.
We’re sorry for how things went after the order was placed. The delay caused by the backordered coilover and the lack of proactive updates is not the experience we aim to provide. We understand how frustrating it is to have to follow up multiple times just to get status updates.
Our products do move quickly, and while something may show as available at the time of purchase, it can go on backorder by the time the order is processed. That said, we should have communicated that clearly and kept you informed along the way so you weren’t left wondering what was going on.
We appreciate your feedback.
mehh
From order to ship to door speed was reasonable. However they assembled both shocks as driver side which put me in a bind due to not having the appropriate tools at the location I was installing them. It took them about a week to email me back which they just wanted me to send it back to be corrected. I ended up taking it to a local shop with a spring compressor to rotate the top mount 180 degrees. I had regular spring compressors at my home however I did not want to risk damaging the paint on a brand new spring.
Otherwise the bilsteins ride better then factory but that was expected. Sucks I paid extra for assembly and new top mounts but still had to correct one assembly.
12 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re glad to hear you’re happy with the ride quality of the Bilsteins.
We’re very sorry about the assembly issue. You’re absolutely right, if you paid for assembly and new top mounts, everything should have arrived correctly configured and ready to install. We understand how frustrating that must have been, especially not having the tools on hand and having to make an extra trip to a shop to correct it.
We also apologize for the delay in our response. That’s not the level of service we aim to provide.
To help make this right, we have processed a refund of $120 for the assembly fee related to the incorrectly assembled shock.
We appreciate you bringing this to our attention and your honest feedback.
Thanks Bryan, you rock!
Bryan was very knowledgeable and friendly. I really appreciated his professionalism and great positive attitude. I had a million questions. LOL Bryan helped me pick out the best shocks for my preferred comfort and performance that fit my specific vehicle. I could tell I called an expert which gave me confidence buying my new set of shocks! Super excited! Thanks Bryan! Full set of Fox 2.0 extended reservoir shocks for my 2014 Chevy LML Duramax.
23 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the awesome review! We’re glad Bryan was able to answer all your questions and help you find the perfect setup. He takes a lot of pride in making sure customers feel confident in their choice, so he’ll really appreciate the shoutout.
Sounds like a great setup with the Fox 2.0 reservoir shocks on your Duramax. We’re excited for you and glad you had a great experience. Thanks again for your support!
Good price,fast shipping.
7 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear you got a good price and fast shipping.
We appreciate your support!
When ordering the site says 1-2 week…
When ordering the site says 1-2 week delivery time, mine was 3 weeks. I payed $250 for the palletized shipping of OME leaf springs, they came loose shipped and damaged twice. I did not receive any resolution from shock surplus or discounts from damaged merchandise. The products themselves: Bilstein 6112 coilovers, Bilstein UCA's, OME leaf springs and Bilstein 5125 shocks are very good. I will not be doing business with Shock Surplus.
8 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for bringing this to our attention, and we sincerely apologize for the issues you experienced with your order. We understand how frustrating that can be.
As a gesture of goodwill, we have issued a refund for the shipping charges on your order. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Outstanding!
Customer service was very helpful and easy to deal with. They had just what I needed, at a very competitive price, and the rebuild credit is a HUGE bonus! My order shipped complete, correct, and quick. I will definitely be reordering from Shock Surplus for future projects.
1 February 2026
Unprompted review
Reply from Shock Surplus
Thank you for the awesome review! We’re glad to hear our team was helpful and that you found exactly what you needed at a competitive price.
It’s great to hear everything arrived complete, correct, and quickly, and we’re especially happy the rebuild credit stood out as a bonus. We really appreciate your support and look forward to helping you with future projects!
Great response time from customer…
Great response time from customer service
13 February 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear our customer service team was quick to respond and able to help.
We appreciate your support!
Don’t bother paying for assembled 6112s
The shocks came in relatively quickly. I specifically asked for a +1” on the assembled 6112s I bought so I wouldn’t need to disassemble and reassemble myself but when they arrived they were assembled with the C-clip at the lowest possible level. While it was easy enough to correct this prior to installation, it really should’ve been done by Shock Surplus since they do charge a fee for it. In hindsight, I would’ve just assembled them myself, there are other reviews stating the same experience.
14 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re glad to hear the shocks arrived quickly.
We’re sorry to hear the assembly setting wasn’t configured as requested. You’re absolutely right, if a specific clip setting is requested and an assembly fee is charged, it should arrive set correctly and ready to install. We apologize for the oversight.
We appreciate you bringing this to our attention, as it helps us improve our assembly and quality control processes. Please reach out to kristie@shocksurplus.com with your order details at your earliest convenience so we can review this and make it right.
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