Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Bryan was very knowledgeable and friendly. I really appreciated his professionalism and great positive attitude. I had a million questions. LOL Bryan helped me pick out the best shocks for my preferre... See more
Company replied
Sean, Michael and the guys at shock surplus take really good care of their customers. They reply promptly via email, help you through warranty replacement, choosing the correct strut & shock set up fo... See more
Company replied
Repeat customer here. Item shipped out and arrived VERY quickly. Can't say enough good things about their customer service. Didn't need anything with this part of my order, but had some backorder issu... See more
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Company details
Written by the company
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contact info
12711 Ramona Blvd, #106, 91706, Irwindale, United States
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4.4
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping prices and fitment were right…
Shipping prices and fitment were right on point zero issue
18 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear the pricing and fitment were spot on and that everything went smoothly.
We appreciate your support and hope to help you again in the future!
They got me what I needed to my APO…
They got me what I needed to my APO address! They went above and beyond! I recommend their business to all veterans!
11 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for the amazing review! We’re glad we could get everything to your APO address and help you get what you needed.
We truly appreciate your support and your recommendation, it means a lot to us. Thank you for your service, and we’re always here whenever you need anything!
Super helpful
Super helpful and answered any and all questions I had very thoroughly and with all the patience. Definitely know their stuff, highly recommend!
14 February 2026
Unprompted review
Reply from Shock Surplus
Thank you for the awesome review! We are glad our team could answer all your questions and make the process smooth.
Taking the time to get it right is important to us, so it is great to hear that came through. We really appreciate your recommendation!
Great education and customer service
Great education and customer service! I made a mistake and ordered the wrong set of shocks and Shock Surplus corrected my mistake. Solid people. Cheri made it happen. Thank you!
7 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for the awesome review! We’re glad we could help get everything sorted out and make the process easy after the mix up.
Cheri will definitely appreciate the shoutout. She does a great job taking care of customers and making things happen. We appreciate your support and are always here if you need anything down the road!
A++++++++
A++++++++
Service, products and prices surpassed my expectations. I won't hesitate to order from Shock Surplus for future projects.
Respectfully,
Sergio Garcia
10 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for the amazing review! We’re glad to hear we exceeded your expectations across service, products, and pricing.
We truly appreciate your support and look forward to helping you with your future projects!
Horrible Customer Service
The shocks i ordered have worked perfectly. With that being said, their customer service is horrible. I have been trying for 3 weeks to return a front steering stabilizer still in the box and I cannot get anyone to help me return it. I have talked to two different agents for their customer service and still my return has not been resolved. Im happy with the product, but very disappointed with the customer service. Next time I buy shocks for my truck or leveling kit, I will buy elsewhere.
27 March 2026
Unprompted review
Reply from Shock Surplus
Update: We have processed your return and a return label will be sent over to you shortly when the office opens.
Thank you for your feedback. We’re glad to hear the shocks are working perfectly, but we’re very sorry for the frustration you’ve experienced with your return.
That’s not the level of service we aim to provide, and we understand how disappointing it is to wait this long without a resolution, especially after speaking with multiple team members.
We’d like to get this taken care of as soon as possible. Please reach out directly to kristie@shocksurplus.com with your order details so we can escalate this.
Shock Surplus = Straight Shooters
Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so we don't have to worry about killingourselves in our garages during assembly. Thanks Shock Surplus, and keep us the always entertaining YouTube videos.
26 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the awesome review! We’re glad Cheri was able to take care of the price match quickly and make the process easy for you. She’ll definitely appreciate the shoutout.
Also happy to hear the preassembled coilovers made things safer and more convenient, that’s exactly why we offer that option. And we appreciate the love for the YouTube content too.
Thanks again for your support!
Got some of what i ordered and i have…
Got some of what i ordered and i have messaged support twice now with no answers. I love the fact that they offer these options but id also like to know when my assembled struts are coming so i can finish my truck…..
7 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re sorry to hear about the frustration with your order.
It looks like the last message we received from you was on 3/24, and a response was sent at that time. If you did not receive it, there may have been an issue with delivery or it may have gone to a spam or junk folder.
Orders ship in multiple shipments, which can happen due to warehouse availability or assembly timelines. In some cases, we are also dependent on manufacturers for certain components like mounts, which can delay fully assembled struts.
We understand you’re trying to get your truck finished, and we’d like to help get you a clear update. You will hear from one of our agents today with an update via you email address.
They're in no rush to ship your order
I placed a $5,000 order only for the order not to ship by the date it was supposed to. When I called to check on the status you need to fight through an AI to get to a person that can " help". After getting ahold of Joe i was informed my order was not in stock but I would be in line for when the shocks become available in a few months. I canceled the order and ordered the only set that was comparable in performance yet $3000 more in price. So now my ordered was over $8000 and I was told the order would go out the next morning next day air. After a week of phone calls the shocks still haven't shipped.
7 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must have been, especially given the size of your order and the expectations that were set.
We sincerely apologize for the miscommunication around inventory and shipping timelines. Being told items were in stock and ready to ship, only to later find out they were not, is not the experience we want for our customers. We also understand how frustrating it is to have to repeatedly follow up for updates.
Because the products we sell are fast moving, availability can change quickly, and in some cases items may be on backorder from the manufacturer. That said, we should have communicated this clearly from the start and provided accurate timelines so you could make the best decision.
We also apologize that your upgraded order did not ship as promised. That’s not acceptable, and we understand how that impacts your trust in us.
At this time, we do see that Daisy is actively working on getting you an update on your order and will be following up as soon as possible.
We appreciate your patience and the opportunity to make this right.
Fast shipping and excellent staff who…
Fast shipping and excellent staff who helped me with all my questions. Product arrived well packaged.
7 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear your order arrived quickly and was well packaged.
It’s also great to know our team was able to help with all your questions. We appreciate your support!
When I ordered them they said they were…
When I ordered them they said they were in stock when they checked the warehouse they were out but when I expressed how I needed them immediately they got busy and rounded them up for me really appreciate these guys top notch definitely buy from them again
2 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We really appreciate your patience and are glad our team was able to step in and get everything sorted out for you quickly.
We know how important timing can be, so it’s great to hear we were able to come through when you needed it most.
Will order from shocksurplus again!
I ordered some Bilstein 5100s for front and back of my 2500hd. Standard shipping was quick, 3-4 days from order date. Also, I think some if the best prices and selections I could find.
16 February 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear your Bilstein 5100s arrived quickly and that you found our pricing and selection to be some of the best out there.
We appreciate your support and hope you’re enjoying the new setup on your 2500HD. Let us know if we can help with anything else down the road!
Thorough customer service, great prices and quick delivery
Quick and accurate response to my questions before purchase. Very fast delivery. The 5100s were for all four wheels on my Ram 2500, including the rear axle power hop. Everything was priced fairly and carefully packaged.
17 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear your questions were answered quickly and accurately, and that everything arrived fast and well packaged.
We appreciate your support and are happy you found the pricing fair. Hope to help you again in the future!
This company has the worst customer…
This company has the worst customer service department. I placed an order on march 18 2026 and still have not received the product. I have tried to contact through email and phone but no response. I do not know how a company can operate like this even though their website states their commitment to customer satisfactions. I simple response would go a long way. We are in the process of reaching out to better business bureau because this company took my payment and have not produced my product and will not respond.
18 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must be, especially with the lack of communication.
This is not the level of service we aim to provide, and we sincerely apologize for the delay and difficulty reaching our team. In some cases, delays like this can be due to backorders or inventory issues, but you should have received clear updates regarding your order status.
We would like the opportunity to resolve this as quickly as possible. Please reach out directly to our management team at kristie@shocksurplus.com or jeff@shocksurplus.com with your order details so we can review your order and provide a clear update.
Premium price for a not so premium experience.
Waited almost 2 weeks for my order to ship after I was told it was all in stock. Poor communication about shipping info. Ordered the “house brand” upper control arm and came with absolutely zero instructions, just had to wing it. Was planing on ordering suspension upgrades for two more of our vehicles but will for sure be taking my business elsewhere. I thought spending a premium price with shock surplus meant I was getting a premium experience… not so much. Will save a few dollars with another company next time!
19 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must have been, especially when expectations were set for in stock items and a smooth process.
We apologize for the delay in shipping and the lack of communication around tracking and order status. That’s not the level of service we aim to provide, and we understand how that impacts your overall experience.
Regarding the upper control arms, we appreciate you pointing out the lack of instructions. That’s valuable feedback, and we’ll share it with our team so we can improve the product experience moving forward. I do see that you were in communication with our team and they helped with the installation, but that does not make it any better that the instructions were not there.
F250 2005
Your website was easy to navigate. The shocks were as described. The Rancho 9000xl shocks made a huge difference on my 2005 F250. The truck rides so great and I love the adjustability for the ride. Shipping was fast and everything fit perfectly.
3 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad to hear the website made it easy to find what you needed and that everything arrived as described.
The Rancho 9000XLs are a great choice, especially with the adjustability. It’s awesome to hear they made such a big difference in how your F250 rides.
We appreciate your support!
I had an issue with an order and it was…
I had an issue with an order and it was remedied in a professional timely manner! I will definitely do business again 😄.
8 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review! We’re glad we could get everything resolved quickly and professionally for you.
We appreciate your support!
Customer Service
I own a 2018 Silverado 1500 and purchased a set of Bilstein 6112’s from Shock Surplus a few years back which was very easy and quick at the time. Moving forward I wanted the shocks adjusted for more height which required disassembly. Got in contact with Brian from Shock Therapy and scheduled a date to bring them in. Brian was absolutely awesome to deal with. Brian assisted me with unloading and loading of the shocks to my vehicle. Shock Surplus techs had my shocks done within 15 minutes. Definitely will be doing business with them in the future. Great customer service! Thank you Brian!
3 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for the great review and for coming back to us again! We are glad to hear your original Bilstein 6112 setup treated you well and that the adjustment process was quick and easy.
Brian will definitely appreciate the shoutout. We are lucky to have him on the team, and it is great to hear he took such good care of you.
We truly appreciate your continued support and look forward to helping you again down the road!
Experience with Shock Surplus was okay
Experience with Shock Surplus was okay. Got my order within 2 weeks but the communication was bad. I reached out 3 separate times asking for tracking info, and if my order had shipped. Half my order just showed up on my door one day. I asked for tracking info, they sent me a tracking number that said my order was delivered. I reached out several times to ensure that they knew I received only half my order with no returned communication. In a world full of scammers, if made me nervous. Then out of the blue, my two other shocks showed up. Again with no notification. Oh well. I got my order but was unaware of the process the whole time.
1 April 2026
Unprompted review
Reply from Shock Surplus
Thank you for your feedback. We’re glad to hear you received your full order, but we completely understand how the lack of communication would make the experience frustrating and uncertain.
In some cases, orders do ship in multiple shipments due to the parts being custom build, which can result in items arriving separately. That said, you should have received clear tracking information and updates for each shipment, and we apologize that this was not provided.
We understand how this could feel concerning, especially when you’re not sure what’s happening with your order. Your feedback is appreciated and will help us improve how we communicate shipment details and tracking moving forward.
Ordered a SET of Bilstein shocks for my…
Ordered a SET of Bilstein shocks for my 80 series Land Cruiser paid for the full set which they said they had waiting on this to complete a road trip to Moab. I get the package only to find out. I received the rear shocks but not the front due to a backorder that they did not show at the beginning. They need to show what shocks are in stock and what is not then you talk to AI good luck getting a hold of a human being. This is definitely not a company who cares about its customers. I PAID THEM THE WHOLE AMOUNT STILL MISSING TWO SHOCKS. I NEED TO GET A REFUND AND SEND TWO SHOCKS BACK.
1 March 2026
Unprompted review
Reply from Shock Surplus
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how frustrating this must be, especially with your upcoming trip.
We are not currently finding an order under your name, and we want to make sure we get this resolved as quickly as possible. Please reach out to kristie@shocksurplus.com
with your order details so we can locate your order and review the status with you.
If the items are on backorder, we will go over your options, including estimated availability, alternatives, or helping you with a return and refund if needed.
We appreciate the opportunity to make this right.
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