SHL.UK Reviews 

Accessing the secure messaging platform is very difficult - the emails don’t take you directly to the messages on the website, and I gave up trying to find it as it wasted so much time.

Communication is often confusing. For example, about next steps with partners. Very often the messages assumed any partners would need treatment, which is only true if they also test positive.

Generally the message tone was ok, but can be at times unnecessarily invasive - beyond ensuring that any partners are informed, SHL are not entitled to information about who or how many people I have been in contact with. When I had clearly communicated that my partner(s) knew and were taking necessary action, there was no need for further enquiry. This kind of messaging is unhelpful on a situation that is still so deeply stigmatised.

Generally the tone of those I spoke too was non judgmental and helpful, and the service is extremely quick. I think it’s a good system, it’s amazing that it’s free to use, but the website and commutation could be improved, as those using the system are often in a vulnerable situation and these small issues can greatly increase anxiety.

Great postal service but testing took a long time to process on this occasion. Usually it is very fast.

Greta service. Home testing, easy to acces results on the web page. Tgis is a great service.

Neil was the manager assigned to me. Not only was he accommodating, but he was also very articulate and clear on giving instructions. The digital service is also really efficient.

Prompt service, friendly person, everything clearly explained to me.

Very simple and fast process for self-testing - the website's easy to use for an initial consultation, they send you the kit, the instructions are clear, you get your results a few days after sending it back, and it's free.

They follow up on any treatments you might need (they contacted me swiftly about some medication I needed to take, although it turned out to be a false positive in the end).

The website is very informative as well, it has lots of info on all different types of important sexual health topics, including how to access emergency contraception and emergency post-exposure prophylactics.

Quick and easy to use

A quick, easy and convenient service. I like how they send you checkup reminders. Today I spoke the most pleasant advisor regarding recent enquiries. Very professional explained everything in lamen terms, just such a nice experience. Thank you x

Speedy and free testing and medication. Quick and detailed responses to inform me on medication and testing related questions and help seems very readily available if you reach out. Great service.

Was very helpful and discreet. Great service. Will recommend to everyone who needs a Sexual Health Test and treatment.

It is a very easy-to-use website and communication is very good. Clear instructions, FAQs etc. - text messages etc. However, a couple of things to note:

1) Despite me always ticking the box to say I'm not comfortable doing the bloods, they still always provide me with the equipment. I feel like this could have gone to someone who was actually going to use it, and makes me feel conscious about wasting resources. There should be a hard option to opt out of the bloods so that one only receives the urine and swab kits.

2) Depending on what day you post, it can be a bit of a waiting game as Royal Mail speed can really vary. I've had it before where I've posted on a Monday and had results back by Thursday; equally, I've had it before where I've posted on a Monday and not had the results back until the following Monday. I miss being able to just do the swabs then and there in the clinic to cut out the additional time and costs associated with posting.

Very helpful and professional. The experience was great!!

Really quick service, very professional and discrete. I recently tested positive for something and they checked in to ensure I was receiving treatment. Love their service!

I have always had great experience with SHL. Very fast and reliable service.

I have been using this service for a number of years now and the service provided could not
be better in terms of the convenience and efficiency. No need for appointments and no waiting in waiting rooms. The collecting of samples could not be simpler and the results are quick. No embarrassing consultations and its very discreet and its free.
very happy with this service

My experience was great because I was able to speak to someone who helped me feel at ease. She was very kind and she helped me feel better about my situation. I hope to speak to her soon as I felt comfortable while speaking to her.

The guy who did my blood test was friendly and kind. He made me feel at ease and I didn’t feel judged at all. Thank you