SHL.UK Reviews 

380
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the dedicated team for providing exceptionally efficient, polite, and deeply supportive care throughout the entire testing process. Some reviewers were happy with the quick home test kits that allow users to complete testing comfortably from their own private houses. Consumers also highlighted that the online platform is exceptionally easy to navigate, ensuring fast test results and extremely reliable follow-up communication. Local people truly appreciate the discreet nature of the service, which delivers great peace of mind and highly professional guidance whenever needed.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional team, prompt communication,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the efficient, convenient, and... See more

Customer service

Reviewers mention positive feedback about customer service, noting that people are very helpful, caring, and... See more

Response time

Clients share positive opinions on response time, highlighting that emails are answered efficiently and staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this... See more

Rated 5 out of 5 stars

A very useful and convenient system! I’ve been using SHL for years, Home kits are sent out pretty quickly and results don’t take long to receive either. Staff are always friendly and take the tim... See more

Rated 5 out of 5 stars

I have been using SHL.UK for many years now and I have always been happy with there service. It has been convenient for me to test at home and keep a check on my health instead of going to a clinic... See more

Rated 5 out of 5 stars

The team has been in touch with me throughout my whole positive tested process. They were very kind to offer me different clinics to get treated and also to inform them when, where and what did I get... See more


Company details

  1. STD Testing Service

Information provided by various external sources

Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.


Contact info

  • S9 1EP, Sheffield, United Kingdom

  • shl.uk

4.8

Excellent

TrustScore 5 out of 5

380 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(380)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service,
I had been using SHL for long next to my regular clinic! As fast I send back, the faster the results are! Always follows up with my treatment & responsibilities like inform past partners. Really good service, Much appreciated!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Valuable and convenient service

Their home kit delivery and testing times are always prompt and reliable, and during a recent call to discuss my results, Neil was both helpful and highly knowledgeable about their lab procedures. A really valuable and convenient service that we're lucky to have!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good!

Quick, efficient and effective service with prompt feedback/follow-up (although I do miss the personal, face to face interaction). Thank you for an excellent service.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Great communication, they always make sure you follow procedure and start your treatment.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Very fast and simple to manage.


The results are clearly laid out and you also get alerts to your antibody status eg hepatitis b.
I recommend this. We're lucky to have such an efficient service.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I think it's a great idea to offer service through dating apps and in places like pubs as it makes the service more accessible, especially in the context that most people live very busy lives. I would like to thank the young man who took my blood sample and navigated me through the process. He was very tactful and made me feel at ease while doing it.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional, professional service that we are lucky to have

Wanted to share my view that this service is exceptional. That you can test at home, receive results, and order at-home delivered treatment is a miracle and we should all be thankful. I’m glad they now press people to follow up with partners and seek to collect more data about partner numbers because without this we will not get on top of the ongoing outbreaks in the community. Bravo to the team for being so polite, non-judgmental, and expert.

9 October 2024
Unprompted review

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