Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very useful and convenient system! I’ve been using SHL for years, Home kits are sent out pretty quickly and results don’t take long to receive either. Staff are always friendly and take the tim... See more
I have been using SHL.UK for many years now and I have always been happy with there service. It has been convenient for me to test at home and keep a check on my health instead of going to a clinic... See more
The team has been in touch with me throughout my whole positive tested process. They were very kind to offer me different clinics to get treated and also to inform them when, where and what did I get... See more
Company details
Information provided by various external sources
Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.
Contact info
S9 1EP, Sheffield, United Kingdom
- shl.uk
4.8
Excellent
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you SHL.UK
Literally the best service in the UK. I had my samples taken, test result, and treatment all in the comfort of my house. What’s even better is it was all for free. Thank you SHL.
3 February 2026
Unprompted review
The team at Shl.UK is great at their…
The team at Shl.UK is great at their job! They’re very helpful, caring and attentive towards whoever needs help.
6 February 2026
Unprompted review
How Lucky We Are
I have aways been so utterly impressed by this service. To have sexual health screening and treatment that is free and so easy to access in this country is such a gift, and we are lucky to have it!
30 January 2026
Unprompted review
Great
Honestly, one of the great things to have happened in the UK. Grateful it exists.
7 January 2026
Unprompted review
very helpful and informative
very helpful and informative. helped me get through a difficult situation with providing reassurance and helped me understand what was going on
7 January 2026
Unprompted review
SHL provides an outstanding service…
SHL provides an outstanding service like no other. They offer exceptional communication, transparent information, and a true sense of trust and safety regarding my sexual health. I wholeheartedly endorse their services. It truly sets the standard for exemplary health care.
31 December 2025
Unprompted review
Potentially the best sexual health service
Incredible service- so fortunate to live in London and have access to such a comprehensive, well thought out and accessible sexual health service.
30 December 2025
Unprompted review
Someone Who Truly Cares About Humans
A service that is efficient, professional, and genuinely human-centred.
Staff are respectful, non-judgmental, and attentive, creating a safe and supportive environment.
Care is delivered promptly, with empathy and clear communication throughout.
15 December 2025
Unprompted review
Easy
Easy, convenient and discreet. What are you waiting for? Get tested!
20 November 2025
Unprompted review
Amazing service
Amazing service.
So glad it exists. Test regularly and great communication and easy to use platform
6 November 2025
Unprompted review
Pretty good
23 October 2025
Unprompted review
Top service
Top service. Made everything straight forward & super easy. Results are fast & great follow up to help you get treatment and advice.
20 October 2025
Unprompted review
Such an incredible team
Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this.
27 October 2025
Unprompted review
The best in Europe
The service is incredibile, I believe it’s the best in Europe. The efficiency, the team and what they offer is outstanding! Well done
7 October 2025
Unprompted review
Convenient and easy to use
Convenient and easy to use. Prompt response and excellent customer service
18 September 2025
Unprompted review
A supportive team!!
The team has been in touch with me throughout my whole positive tested process. They were very kind to offer me different clinics to get treated and also to inform them when, where and what did I get as treatment. I have been using their services for a long time and I will continue to do so.
25 September 2025
Unprompted review
Great and indispensable service
Quick, simple, réactive and with a good follow if any issue arises from the tests.
23 September 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.