ShirtbyHand Reviews 

2,121
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Been using Shortbyhand since approx 10years and have ordered around 20+ shirts from them. I am overall happy with their service and quality. Only reason for 4/5 stars was that the fabric selected duri... See more

Company replied

Rated 5 out of 5 stars

The quality of fabrics the luxury feeling and sizing stands out. Also the honesty: made in Vietnam with insight in the workshop. That gives you the feeling that it is done correctly, like no child lab... See more

Company replied

Rated 5 out of 5 stars

I have now ordered multiple shirts at shirtbyhand. I had been measured by a member of staff and have then ordered myself online. I am massively impressed by the high quality of the fabric and also th... See more

Company replied

Rated 5 out of 5 stars

Simply said, if one’s measurements are taken by a friendly person, as mine were, and one is given a concise insight into the working of the website, that gets people on board. The ordering, delivery... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Men's Tailor
  3. Tailor
  4. Tuxedo Shop

Written by the company

ShirtbyHand sets a new standard in men's fashion. Start creating your tailor made shirt online. ShirtbyHand embraces product quality and modern authenticity. A new form of custom-made menswear. We create shirts which are premium, personal and for a fair price. Try creating your own shirt now in just 2 minutes!

ShirtbyHand - Making shirts personal

Written by the company

100% Perfect Fit Guarantee

Fast delivery and 100% Satisfaction Guaranteed!

Free first class delivery direct to your door and the guarantee that you will be happy with your custom tailored shirt.

Of course we hope you love your shirt after arrival. If you don't, contact us over chat or mail. Just let us know what alterations you would like to make and we will take care of the rest.

Contact info


4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,121)

314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shirt didn’t fit and no response

I contacted Jonathan Farley at Shirt By Hand about my shirt not fitting well. He asked me to email in some photos, which I did, but he subsequently never responded. Also did not pick up when I tried calling, on two separate occasions. I’ve waited nearly two months now with no contact. Not sure what’s going on, but this has not been a good experience and they do not seem to want to rectify the problem if the shirt does not turn out well. Maybe they do menswear fine, but I would avoid them for women’s shirts.

Edited to update: Mr Farley emailed me about this review shortly after it was posted, saying he was keen to sort this out. I responded to let him know I’m keen to work with him on improving the fit, but since then I haven’t heard back from him again. Really not sure what it would take to get resolution on this; the shirts are not cheap and empty promises are not cool.

24 March 2019
Unprompted review
ShirtbyHand logo

Reply from ShirtbyHand

Hi Melissa,
I am truly sorry about the experience you have had. As I said in my email, a friend of mine died unexpectedly and, if I am honest, shirts were the last thing on my mind. You kindly offered your condolences and said you were not in any hurry for the shirt, which I genuinely appreciated.

You are quite right to give a poor review as I have totally let you down and should have been more on the ball. I can only apologise for my lack of professionalism.

I have refunded you in full and trust that there will be no hard feelings on your part.

I take full responsibility for the problems and suspect that I had possibly set unrealistic expectations and, if I did, again i apologise.

Once again, my sincere apologies for the inconvenience and for wasting your time.
Jonathan

Rated 5 out of 5 stars

Would definitely recommend.

I have been getting custom shirts from ShirtByHand for well over a year. As a woman who dresses more 'masculine' than feminine and prefers tailoring, it's been a great way to get the shirts I want that fit me properly so that I can wear ties & bowties etc whilst also having a shirt that fits correctly everywhere. I love that I can very easily make small changes to my measurements by email. I recently got one of their linen shirts are it's fantastic for warm weather, but not too many places have them. Some of my earliest shirts do seem to have a stitching issue in the buttonholes but none of my recent ones do so I think they may have improved that. The price is reasonable and delivery is very fast (within 3 weeks for a custom shirt). I would possible like a few more cloth options but I'm being picky!

Would definitely recommend.

14 March 2019
Unprompted review
Rated 5 out of 5 stars

Great product, professional service

Great product, professional service. I met Jonathan when he came to measure me. I found it very reassuring to have that personal contact at the beginning. It will now be a straight forward process if I want to reorder, and I know if there are any issues, there's somebody I can speak to.

Ultimately, I'm very happy with the shirt, which is the main thing. I'm looking forward to ordering more.

Ben

1 March 2019
Unprompted review
Rated 5 out of 5 stars

ShirtbyHand - excellent value & service, and a great shirt

I received a gift voucher for a handmade ‘Glasgow Warriors’ shirt from ShirtbyHand. I can not recommend the service and product highly enough. Jonathan was personable, efficient, and professional throughout the fitting, and took the time to explore my tastes and preferences, so that he could provide expert advice on the style and finish of my shirt. I felt completely relaxed and comfortable throughout the fitting, and he gave me useful and reliable information about delivery and aftercare too. My shirt arrived within the time expected, beautifully wrapped. It fits like a dream, and the quality of material and finish are excellent. It is really comfortable, feels luxurious, and because it fits me properly, it is very flattering, and - importantly for women - doesn’t gape at the bust. (Having spent many working years in business dress, I now realise I was wearing very ill-fitting shirts!) I am completely satisfied with the excellent value and service, and thoroughly delighted with my shirt by ShirtbyHand.

22 February 2019
Unprompted review
Rated 5 out of 5 stars

Service,Product and Delivery best on internet.

Most excellent product and the communication was amazing. Delivered in fantastic packaging and with great speed. As a wheelchair bound guy this service was the best as it's very hard to get a shirt collar to fit along with my middle age spread. Will certainly be ordering again in the near future.

20 February 2019
Unprompted review
Rated 5 out of 5 stars

pomfrey

Great service, have ordered 6 shirts now, always right.

15 January 2019
Unprompted review
Rated 5 out of 5 stars

Perfect Shirt

I have been getting my shirts from ShirtbyHand now for over a year and I would recommend them to anyone. You get a made to measure shirt so it fits perfectly and the material quality is excellent. If you have trouble finding a shirt that fits perfectly give them a try... their prices are low and customer service is friendly and helpful. I used to spend hours traipsing from shop to shop looking for a shirt that fitted me properly. No more.... now my perfect shirt is just a few clicks away!

23 November 2018
Unprompted review
Rated 5 out of 5 stars

A Very helpful

A Very helpful, prompt & reliable service via email sorting all my requirements..
The Shirt arrived and is a perfect fit & is of top quality workmanship as always.!
I cannot recommend this company highly enough.!
Excellent Service
5⭐️⭐️⭐️⭐️⭐️‘s

17 July 2018
Unprompted review
Rated 5 out of 5 stars

Could not be happier!

I am on shirt number 3 now and absolutely love them. It is not just the fit, it is the quality of the workmanship. Everyone comments on how individuals the shirts look. I am a very happy customer!

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Best shirt I've ever owned.

Fabulous experience from beginning to end. From getting measured up, choosing fabric and design details, through to final delivery. A thoroughly professional service and high quality product.
I wouldn't hesitate to recommend Shirt by Hand, or use their services again.

12 March 2018
Unprompted review
Rated 4 out of 5 stars

I got shirty

Shirt by hand came and measured me at home and talked through the kinds of material and designs I could have. My linen shirt was lovely, a nice colour and well made.

24 January 2018
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Jonathan is great at putting your mind at ease about the whole product and service, and the service is 5*.

Very enjoyable, being able to choose what you get, what you want etc, with massive choice of colour/style, all the while giving advice on what you should do.

Cannot rate highly enough, and will be back for more shirts in 2018.

7 December 2017
Unprompted review

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