Been using Shortbyhand since approx 10years and have ordered around 20+ shirts from them. I am overall happy with their service and quality. Only reason for 4/5 stars was that the fabric selected duri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The quality of fabrics the luxury feeling and sizing stands out. Also the honesty: made in Vietnam with insight in the workshop. That gives you the feeling that it is done correctly, like no child lab... See more
Company replied
I have now ordered multiple shirts at shirtbyhand. I had been measured by a member of staff and have then ordered myself online. I am massively impressed by the high quality of the fabric and also th... See more
Company replied
Simply said, if one’s measurements are taken by a friendly person, as mine were, and one is given a concise insight into the working of the website, that gets people on board. The ordering, delivery... See more
Company replied
Company details
Written by the company
ShirtbyHand sets a new standard in men's fashion. Start creating your tailor made shirt online. ShirtbyHand embraces product quality and modern authenticity. A new form of custom-made menswear. We create shirts which are premium, personal and for a fair price. Try creating your own shirt now in just 2 minutes!
ShirtbyHand - Making shirts personal
Written by the company
- 100% Perfect Fit Guarantee
Fast delivery and 100% Satisfaction Guaranteed!
Free first class delivery direct to your door and the guarantee that you will be happy with your custom tailored shirt.
Of course we hope you love your shirt after arrival. If you don't, contact us over chat or mail. Just let us know what alterations you would like to make and we will take care of the rest.
Contact info
Overschiestraat 65, 1062 XD, Amsterdam, Netherlands
- +208816620
- info@shirtbyhand.com
- shirtbyhand.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, altered the shirt as it was a bit too big FOC. Have purchased additional shirts since.
17 June 2024
Reply from ShirtbyHand
Thank you very much for your positive review. We're pleased to hear that the shirts are to your liking! Kind regards, team ShirtbyHand
Great experience
Very easy to use, everything worked as promised. Jonathan could not have been more helpful.
30 May 2024
Unprompted review
Great experience
Great experience! Someone reached out to me to help me with my order.
When I recieved it, the shirt felt like good quality and the fit was perfect!
25 June 2024
Unprompted review
Reply from ShirtbyHand
Hi Timothy, thank you for your positive review on our customer service. We're happy to hear the shirt is to your likeing and fits perfectly. Kind regards, Team ShirtbyHand
Perfection
My latest made to measure shirt is simply fantastic, fits perfectly and the quality is exceptional !! This is my 5th shirt and each one is still as good as the day it was purchased.
The small touches such as your initials being stitched in to the cuff and the colour of the stitching make you feel special when wearing it as you know no one else has one like it ,
Can’t recommend this company enough as the communication is also spot on keeping you updated through the process and you can contact Jonny at any time if you have a query ! These shirts ‘shirt all over designer shirts’ ! Treat yourself you won’t be disappointed ! Geo
25 May 2024
Unprompted review
Nice fitting shirt using the algorithm of the site
The shirt I ordered fits perfectly. I had my doubts though cause this was the first time. However, I need to point that I asked at least two times to book an appointment for measurement and nobody reached out. At the end I had to order based on the algorithm. It proved to be ok but still it’s not nice when you advertise sth that you don’t really offer.
3 May 2024
Reply from ShirtbyHand
Hi Haris, Thank you for leaving this review. Our apologies that you haven't heard from us. I checked our system and couldn't find any record of you filling out our appointment form. Perhaps something went wrong there. We are pleased to hear that the shirt fits well! Please let us know if there is anything we can do for you in the future. For now, we wish you much enjoyment wearing it!
Reply from ShirtbyHand
Hi Nikki, thank you for leaving this great review! We wish you a lot of fun with wearing the shirts!
Happy with my polo shirt
Happy with my polo shirt, very comfortable to wear and light weight in this hot and humid climate .
8 April 2024
Reply from ShirtbyHand
Hi Michael, thank you for leaving this nice review! Good to hear that everything is okay with your shirt!
Reply from ShirtbyHand
Hi Sjoerd, Fijn dat alles naar wens is! Wij wensen je veel draagplezier!
Good value for money!!
Good value for money!! Mooie stoffen en een mooi shirt. Excellent!
7 March 2024
Reply from ShirtbyHand
Hi Frans, dank je wel voor het achterlaten van deze leuke review! Fijn om te lezen dat alles naar wens is! Wij wensen je veel draagplezier!
Very good customer service from Sharon
19 December 2023
Reply from ShirtbyHand
Thank you Jonathan, so glad you're happy with the new shirts and the service. Look forward to making more shirts for you!
Reply from ShirtbyHand
Hi Roger, wat fijn dat de shirts naar wens zijn! Heel veel draagplezier gewenst.
Double thumbs up!
Professional, kind and responsive. Perfectly fitting shirts.
Double thumbs up!!
26 October 2023
Excellent
Excellent. I really like that the fixed price includes all the customisations you want. The service is fast and the packaging is first class. Materials are good quality and the measurements you put into the website means the shirt is a perfect fit when it comes.
16 October 2023
Reply from ShirtbyHand
Hi Richard, thank you for leaving this great review! So nice to hear that everything is oke and you like the product! We wish you a lot of fun wearing the shirts!
Good customer service and nice shirts!
16 October 2023
Reply from ShirtbyHand
Hi Olivier, dank je wel voor het achterlaten van deze review! Fijn dat alles naar wens is. Wij wensen je veel draagplezier!
Great service at their pop-up store in…
Great service at their pop-up store in Amsterdam and over the phone.
The shirts are great and the customer service at Shirts by Hand is fantastic.
I was shipped a shirt in the wrong colour and they corrected this immediately.
28 September 2023
Reply from ShirtbyHand
Hi Mo, thank you for your lovely review! Glad to hear that we could help you to get you the right collar! Let us know if you need any help in the future!
Shirts ordered are fine and arrived…
Shirts ordered are fine and arrived well within three weeks. However the free t-shirt (a temporary promotion) never arrived…
28 September 2023
Reply from ShirtbyHand
Hi Folkert, thank you for leaving this message. Sorry to hear that you did not received the free T-Shirt.. The promo of the free T-Shirt was already expired when you ordered the shirts. We not going to make fuss about this and we will send you one! Hope you enjoyed wearing the shirts! Best regards, team ShirtbyHand
Everything was es agreed
Everything was es agreed, quatity, measurements, delivery on time
20 September 2023
Reply from ShirtbyHand
Hi Admir, thank you for leaving this great review! Nice to hear that everything is okay! We wish you a lot of fun wearing the shirts!
Impressed with the quality finish
Impressed with the quality finish, as well as speed of delivery.
5 September 2023
Reply from ShirtbyHand
Thank you for given us this review Marius! Have fun wearing the shirts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.