It works amazing for shipping the product out & managing the shipping process, but when you need to file a claim through the shipper, it really falls apart. There is no real process for tracking claim... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Why are shipstation "negotiated" rates costing over 20% more than the normal Shopify rates???!! Shipstation is a ripoff. They make you pay monthly for buggy software and claim they offer low shippin... See more
Company replied
I've been a client w/shipstation (SS) for about 15 years; almost since its inception. Previously I had used Auctane (ebay); it's antecedent around 2010. Jason Hodges the original prog... See more
Company replied
ShipStation is fine when its working. Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough... See more
Company replied
Company details
- e-Commerce Solution Provider
- Courier and Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Contact info
4301 Bull Creek Rd, 78731, Austin, United States
- shipstation.com
2.9
Average
532 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Running a 2001 Product in the Year 2025
Literally one of the worst shipping solutions out there.
They think they can run out a 2001 model in 2025.
Far inferior product to anybody else. Try getting customer support and you'll wait half an hour and chat with somebody overseas who doesn't know their ass from their elbow. Just a joke of a product.
12 March 2025
Unprompted review
Reply from ShipStation
We’re sorry to hear that your experience with ShipStation hasn’t met your expectations. Our goal is to provide a reliable and efficient shipping solution, and we take feedback like yours seriously.
We want to make things right and better understand the specific challenges you’re facing. To do that, we’ll be requesting your contact information through Trustpilot so we can reach out directly and work through any issues together. We appreciate your time and look forward to the opportunity to improve your experience.
- Hunter
Ship station is the worst
Ship station is the worst. A company that I buy from 'amazing botanical ' uses this service.rveryime I see that my items were shipped using shitstation my package is LATE. No exaggerating....and usually when I search the tracking it never moves according to USPS. This is using priority USPS also. Search 5 days ...no movement while ship station has their fingers in it. If it's just USPS I can follow and track perfect. I hate it when I see ship station has anything to do with my package. Make no sense.
29 March 2025
Unprompted review
Reply from ShipStation
We’re truly sorry to hear about your frustrations and appreciate you taking the time to share your experience. We completely understand how frustrating it can be when a package doesn’t move as expected, especially when using a service like USPS Priority Mail.
To offer some transparency, ShipStation is an order management and label creation software. This means we help businesses like Amazing Botanicals manage their orders and print shipping labels more efficiently, but we don’t handle or control the actual shipping process. Once a shipping label is created through ShipStation, it comes directly from the selected carrier—USPS in this case—and from that point, all tracking updates and transit times are managed by the carrier itself.
If you’re seeing delays or tracking issues with your shipments, we highly recommend reaching out to the seller, as they can work directly with the carrier to investigate and resolve any delivery concerns. That being said, we completely understand your frustration, and we truly appreciate your feedback. If there’s anything we can do to help clarify further, we’d be happy to assist!
- Hunter
Reliable
Reliable, but rate shopper shouldnt be an extra cost. Shipstation should also double as a WMS and offer an all in one solution.
29 March 2025
Reply from ShipStation
Thank you for your feedback! We appreciate you sharing your thoughts on the Rate Shopper add-on cost and understand how an all-in-one solution with WMS functionality could be valuable. A member of our team will be reaching out to you directly to learn more about what specific WMS features you’re looking for. We truly value your input and look forward to hearing more!
- Hunter
Reply from ShipStation
We’re sorry to hear that your experience hasn’t met expectations. This isn’t the level of service we strive to provide, and we’d love the opportunity to make things right.
A member of our team will be reaching out to you directly to better understand any challenges you’ve faced and see how we can assist. We appreciate your feedback and the chance to improve!
- Hunter
User-friendly website and several…
User-friendly website and several options for shipping out our packages.
26 March 2025
Reply from ShipStation
Thank you for your 5-star review! We're so glad to hear that you find ShipStation user-friendly and that our shipping options are making your workflow easier. If there’s ever anything we can do to enhance your experience, don’t hesitate to reach out—we’re always happy to help! 🚀📦
- Hunter
You upgraded the software and now my…
You upgraded the software and now my account doesn't auto fund. The chat bot didn't know anything, so it went to get a human, who knew less and was in a hurry to get off the chat, even though I told them it still wasn't working. Now I have to deal with a label error every time I want to print a label. Sometimes it's best to leave well enough alone
27 March 2025
Reply from ShipStation
We’re sorry to hear about the frustration you’ve experienced with the recent update and the issues with your account’s auto-funding. That’s certainly not the experience we want for our users, and we understand how important it is to have a smooth and reliable workflow.
A member of our team will be reaching out to you directly to further investigate and get this resolved as soon as possible. We truly appreciate your patience and your feedback—it helps us improve. Please keep an eye out for our message, and we’ll do everything we can to make things right.
- Hunter
So far Shipstation has been amazing…
So far Shipstation has been amazing for us because it has allowed us to merge shipping operations for our multiple companies and it makes it so much easier to create labels as we no longer have to manually input customer information. Since our picking operations are a little tricky, the scan to verify function is a life saver. I just wish the ShipStation app allowed you to scan to verify since we use mobile scanner devices and I have the use the browser which is just too messy. Other than that, I'm saving money by using ShipStation rates + my negotiated rates on shipments based on what's cheaper, decided by the awesome rate shopper function. Also, the reports are amazing!! And I've used very powerful apps but it gives me reports that are so useful, clean and precise. I'm genuinely happy with it, Please please please make a scan function in the Shipstation app!! This would make it all perfect
28 March 2025
Reply from ShipStation
Thank you for sharing your experience! We're thrilled to hear that ShipStation has streamlined your shipping operations and made things easier for your team. It’s great to know that features like Scan to Verify, Rate Shopping, and our reporting tools are making a positive impact on your workflow.
We really appreciate your feedback about adding a Scan to Verify function in the ShipStation app—that’s a fantastic suggestion! You are able to scan to view or search for orders with the mobile app, but the scan to verify is a current limitation.
We'll make sure to pass this along to our product team for consideration. If there's ever anything else we can do to improve your experience, don’t hesitate to reach out. Thanks again for being a valued ShipStation user! 🚀
- Hunter
Nonexistent Support
Nonexistent Support. We would change platforms if we didn't have so much time and effort invested in ShipStation.
1 March 2025
Reply from ShipStation
We're sorry to hear that your experience with our support team has been frustrating. This is not the level of service we want for our customers, and we understand how important it is to get the help you need. A member of our team will be reaching out to you as soon as possible to assist and work toward a resolution. We appreciate your time and your continued trust in ShipStation.
- Hunter
Easy to use and well thought out!
28 March 2025
Reply from ShipStation
Thank you for your 5-star review! 🌟 We're thrilled to hear that you find ShipStation easy to use and well thought out. We appreciate your support and are here if you ever need anything. Happy shipping! 🚀
- Hunter
It is actually a very easy and simple…
It is actually a very easy and simple system to use. Probably the only issue I had was when I change the name of my company. It took me a little while to get in and adjust the profile as well as my new address.
28 March 2025
Reply from ShipStation
Thank you for your review! We're glad to hear you find ShipStation easy and simple to use. We appreciate your feedback about updating your company name and address—we understand how important it is for these changes to be seamless. If you ever run into any similar issues in the future, our support team is always happy to help. Thanks for being a part of the ShipStation community! 🚀
- Hunter
Shipstation has terrible support
Shipstation has terrible support. Due to some issues on their end they locked me out of my account. I had no way to reach them other than calling them on a Friday when orders are due to go out. Offshore poor quality support. I am leaving them and will not deal with this level of poor service. Something is definitely going on there to cause users these issues. This never happened before. I am not alone with these problems.
27 March 2025
Unprompted review
Reply from ShipStation
We’re very sorry to hear about your experience and understand how frustrating it must have been, especially with orders due to go out. This is absolutely not the level of service we strive to provide, and we want to make things right.
We’ll be requesting your contact information through TrustPilot so we can reach out directly, get you the help you need, and work toward a resolution as quickly as possible. Your feedback is important to us, and we truly appreciate the opportunity to improve your experience.
- Hunter
Reply from ShipStation
We’re sorry to hear about your concerns and understand how frustrating unexpected charges can be. Transparency is important to us, and we want to ensure you have full clarity on your billing. A member of our team will be reaching out to you today for a scheduled call to go over this in detail and address any questions you may have. We appreciate your feedback and the opportunity to assist you!
- Hunter
Terrible Terrible Terrible!!
Terrible Terrible Terrible!!
Stay far away from this company they do a horrible job they have my money and I have been locked out of my account for 2 weeks.
Customer service is non existent unless you count for the fact that they parrot the same info over and over again via email via a chatbot
28 March 2025
Unprompted review
Reply from ShipStation
We’re really sorry to hear about your experience, and we completely understand your frustration—being locked out of your account for this long is unacceptable. We want to resolve this for you as quickly as possible.
Our team has been looking into your case and found multiple accounts under the XRG Group name. To better assist you and ensure we’re addressing the right account, we’ll be requesting your contact information through TrustPilot so we can reach out directly.
Your experience matters to us, and we appreciate the opportunity to make this right. Please keep an eye out for our request—we’re here to help.
- Hunter
Easy to use,streamlined, affordable
Easy to use,streamlined, inexpensive. We've used it for 18 months now, easily integrated with Etsy, Wix and for the time period that we used Amazon.
27 March 2024
Reply from ShipStation
Thank you for your 5-star review! We're thrilled to hear that ShipStation has been an easy, streamlined, and affordable solution for your business. It's great to know that the integration with Etsy, Wix, and Amazon worked seamlessly for you. If you ever need anything, we're always here to help! 🚀
- Hunter
Reply from ShipStation
Thanks for your review! We're glad to hear that ShipStation is helping you reduce shipping costs. If there's anything we can do to make your experience even better, let us know—we're always happy to help! 🚀
- Hunter
Reply from ShipStation
Thank you for the fantastic review! We're so glad to hear that you're enjoying ShipStation’s product, pricing, and support team. We appreciate your support and are always here if you need anything. Happy shipping! 🚀
- Hunter
Reply from ShipStation
Thanks for the awesome review! We're thrilled to hear you're enjoying ShipStation’s UI and rates. If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help! 🚀
- Hunter
Do not waste your time or money!!!
We have been using Shipstation for a while now, and to say it is useless would be an understate. When using carrier APC Overnight it does not mark the tracking off properly for either TikTok shop or on amazon. This has caused us loads of issue with the tracking and invalid tracking rates on both platforms. Directly because of Shipstation. When I raise is with the customer service team I get told to go a talk to Amazon and TikTok as it is their systems that are at fault. What's the point of paying for system that you have manually up date everything!?!
25 March 2025
Unprompted review
Reply from ShipStation
Thank you for your feedback. We know how critical it is for your tracking information to sync properly with TikTok Shop and Amazon, and we’re sorry for the frustration this has caused. We truly appreciate you sharing your experience.
For transparency, we can see that our support team has worked with you on these concerns, and we understand how challenging it must have been navigating these issues—especially with TikTok’s integration still evolving in the UK. At the time, some carriers like APC and Evri weren’t officially supported, and our team advised holding off on converting to a paid account until TikTok’s UK integration was fully live. We’re sorry if that guidance wasn’t as clear as it could have been, and we understand how frustrating it must be to experience these challenges after moving forward.
That said, we’re committed to making things right, and the same support agent you’ve been working with will be reaching out to you directly to see how we can further assist. Please keep an eye out for their message—we’d love to help!
- Hunter
An absolute shit fest of an IT company
An absolute shit fest of an IT company, requiring two factor authentication and mandatory password resets. They crashed my entire S&R server and now I can’t print anything because I have to go grab a monitor and plug it in to fix the issue.
What morons required mandatory password reset and 2FA, also there BS Ship Station connect is some of the worst software I have ever had a displeasure of dealing with.
24 March 2025
Unprompted review
Reply from ShipStation
We appreciate your feedback and understand how frustrating these issues must be. We want to make ShipStation a better experience for you, and our team is happy to help resolve these concerns.
The recurring password reset and two-factor authentication prompts could be related to a browser cache issue, and we’d love to troubleshoot this with you. Additionally, we’d be happy to assist with any ShipStation Connect issues to ensure your printing setup runs smoothly.
We’ll be requesting your contact information through TrustPilot so we can reach out directly and assist. Thank you for sharing your experience—we’re here to help.
- Hunter
wildly incompetent customer service
i can't talk with a person and can't chat with a competent person. its unbelievable. i cancelled two of my accounts but they keep billing me. i guess ill do a chargeback, but they will probably bill again next month.
24 March 2025
Unprompted review
Reply from ShipStation
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating billing issues can be, and we want to make things right.
A member of our team will be reaching out to you directly to help resolve this as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.
- Hunter
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