Shindefender Reviews 

I believe this to be a scam. Item ordered 2 weeks ago and no change to order status since. You try tracking it and the status remains “preparing to ship”.

I contacted customer services who are slow to respond. When they did reply they also simply told me it was preparing to ship. When I requested they cancel & refund they replied quickly to say that’s not possible as the items have been shipped.

Avoid at all costs.

Terrible service. Ordered 24/7/25, arrived 9/9/25. Kept being fobbed off saying order was 'in transit'. I asked for a refund multiple times and was never given one. Eventually another order was raised and this took over 3 weeks to arrive. Awful stressful experience as was a gift for my son's birthday. Would not recommend this company and would never buy from them again.

My boys love how comfortable these shin defenders feel.

Drop shipping from China but does not state that anywhere. Don’t get back to you, even tried to contact via Instagram.
Found much better quality with another company and they arrived in 3 days.

The despatched was a bit slow however, at the end turned all pretty well. My son loves them 💙. Good quality in both products (griping socks and shinpads). I will definitely buy again.

Really long shipping!
Ordered this product spent $70 for two shindefender guards purchased on 8/1/2025. I have NOT received the product it is now 9/1/2025! One month for shipping is crazy! Reached out to their support team twice who said it is at local office and should be delivered soon! Asked twice - where are the shin guards? We had to purchase different shin guards since our son’s soccer starts this week. Very disappointed, asked for refund and no response- would NOT recommend this product based on shipping and customer service experience.

I find it disingenuous that they neglect to mention that they're a Chinese company anywhere on their site, as if they're hiding that fact. I read some reviews only after purchase, and minutes later decided to cancel my order. Their customer rep (based in a different hemisphere given the response times) said they were working on canceling, and after a week of correspondence, said my order has already shipped and cannot be canceled, even though the link provided shows it's still processing and not in transit. They've now stopped responding to my emails and it's unclear if the order will actually be shipped, but I already disputed this charge with my bank. Lesson learned.

I ordered 3 shin guards and 2 ankle guards for my 6- and 11-year-olds. Shipping took forever, and once they arrived, my kids couldn’t even get them on or off without my help—and they hated how uncomfortable they felt. That’s fine, not every product works for everyone. But when I asked for a refund the SAME day it was delivered, I’ve now been stuck in a week-long back-and-forth (5 emails) with them refusing a full refund. Instead, they keep pushing me to keep the product with “offers” of 35%, 50%, now 75% off. My kids will not use these, and I don’t want to keep them.
Buyers in the USA beware: if it doesn’t fit or you don’t like it, getting your money back is nearly impossible.

Feel good to wear, good level of protection. UNWEARABLE AFTER WASHING as all the hexagons moved out of place!

Notice a fair few negative reviews for Shindefender, but my experience has been really positive one. The wrong size was sent by mistake initially. I then contacted customer service to let them know. I had a response within 24 hrs apologising, and told me the correct size had been posted and included keep the first pair. Only slight disappointment was the arrival time of around 10 days, but I wasn't in any great hurry and expect this with items coming from abroad. Special mention for the Customer service rep 'Nikki' who dealt with my issue quickly and efficiently. Thanks

Don’t fall for the dream. We did. It looks great online and you fall for buy with confidence. We ordered over a week ago. They are not uk based. No phone number. What they fail to forget is when buying for a child is they want it here and now. They can’t wait a week.

Shin defender need to get some proper defence.

DO NOT BUY FROM THIS COMPANY! They will scam you out of your money. The product is not safe for children anyway. They pose as a US company but drop ship their products straight from China. Customer Service is manipulative and harrassing.

Paid for past shipping - "priority handling" as they called it. Not dispatched after 3 days and no answer to my emails. Surprise surprise after checking in more detail the company are based in China

Rip off - do not order from this company

Been waiting for the order since the 21st, custom support is no help and doesn’t answer questions. We still have no idea what’s happening as all we keep getting is “order is being processed”.

This is the most rubbish quality shin pads ever!!!! You could easily buy this off of temu for £1 instead they charge you £25 , which is honestly a joke. I would love to have my money back as this is a complete scandal. For any buyer, I recommend to NOT BUY THIS ITEM, as you will get completely scammed.

Hi they are so comfy and do not move an inch when I am running.

Bought these for my son.
The product is fine however they’re literally just drop shipping them from China. It took 7 days for me to receive my delivery. They cost £2 to buy on SHEIN, so this company are just drop shipping and marking it up massively!

I respect the hustle but wish I’d checked to see how much they are elsewhere before buying. Parents look elsewhere before buying. They’re even on Amazon for £8!

FAST & FREE UK DELIVERY IN 4-6 DAYS
What a joke!!! over 14 days ago i ordered the mat and still it hasnt arrived despite numerous emails to customer support...... numerous replies "waffling" is probably the politest thing i could say

Customer Service to die for…
…I had a problem, they fixed it and beyond…

And the items are incredible

We love the concept, but my 9 year old CANNOT get these off. They are very hard to remove. I need to help him…