ShiftCam Reviews 291

good help when needed

After searching through all the available companies that offered IPhone camera set ups, I started with a very inexpensive off brand camera grip option. I quickly decided that was a waste of money. I returned it and then purchased ShiftCam’s ProGrip and it has not disappointed. I have had my ProGrip for a few months now and just recently received my Workflow Sling Series bag. The ProGrip is like no other, extremely comfortable, versatile and heavy duty while still remaining lightweight. It has helped my phone photography in many ways…attachments can be added/removed with ease (huge win), longer photo sessions are not as tiring on your hand, awkward position shots become easy and last but definitely not least….its added confidence for me. When I pull out my kit, phone hooked in, shoe w/ light attached, shift cam phone cover and the tele 60mm lense attached to that, people don’t view you as a rando person taking pics of them or sites they perhaps are standing in front of, now your a professional photographer getting the perfect shot and you’ve included them in your work. Hey, maybe they are not thinking that and it’s really just giving me that confidence to feel like that, either way, it definitely makes me feel a level of professionalism and freedom to pull out my kit anytime I see a potential shot. The Workflow Sling bag is next level also. Honestly I thought long and hard about purchasing a traditional larger size camera bag instead or possibly even utilizing a bag that I already had, but I’m so glad I went and ahead and purchased this. With no exaggeration, it’s perfectly set up for Phone Photography. While I was concerned it wouldn’t be large enough to store everything I need, the attention to every detail has been thought of. The quality of every stitch, magnet, zipper handle, pocket placement, etc has been so carefully planned out that the size is perfect. This bag gives you peak performance with ease of utilizing anything you’ve packed, all while standing or even moving. Im never needing to lay anything down to go digging, or crouch down for stability while I’m changing gear for a different shot. I can walk while changing lenses, clean lenses, pull my kit out, you name it and never miss a beat. If your a person that every item has its place…then the Sling bag is definitely your vibe. My only ShiftCam regret, is that I didn’t purchase the Deluxe kit in the very beginning.
The service has been great even though I experienced a delay. In my opinion, the true test of a companies morals and performance shows only when you have a problem. My ProGrip came quickly, within the 10 days advertised at the end of the purchase, however my bag took almost a month. Now in fairness, I don’t remember exacts but I waited at least 15-20 days before I emailed ShiftCam. I will add that emailing them was super easy, they have a place on the website you click into it and it walks you through the steps. The representative that responded to my case, Ariana, reached out in less then 12 hours (I emailed after standard business hours) with a super friendly email explaining that she was on it and was going to figure out where my bag was. Long story short, she emailed me a few more times with updates along the way, explaining that she had found my bag which was lost in shipping and was having it routed to me quickly. I want to say I had it within that week of emailing. If you do business with someone long enough, you’re going to have a problem, it’s how they handle the problem that sets a great company apart from a meh one. I tip my hat to Ariana, she treated me as if I was her only customer those of couple days.
In closing, forget the rest and buy the best…Sincerely,
Jeremy

Still waiting for a refund.

Having ordered in June I was told that the initial order had been lost in transit and a further package would be shipped. I was then informed that they couldn’t post this as some of the items were not in stock. Fast forward a month, the part wasn’t in stock still so I asked to cancel the order.

Nearly a week later and I haven’t had a response to say that this has been actioned.

Would avoid this company.

DO NOT, I REPEAT, DO NOT ORDER WITH THIS COMPANY. IT’S A FRAUDE. WITH THERE RETURN POLICY THEY STEEL A HUGE AMOUNT OF THE PAYMENT.

On July 23, I purchased a number of items from Shiftcam worth €1,594.59, but I quickly realized that I had purchased the wrong - outdated - products and canceled the order the next day. But Shiftcam said it could no longer stop the transmission. So I waited for the box of products to arrive and without opening the box, I immediately returned it. Shipping cost me about 100 euros. In short, this order had cost me around 1700 euros.

But within a few weeks I received a message that only € 989.98 would be refunded.

That's what I call fraud.

Shiftcam then said that “Under our standard returns policy, returns that are not due to a manufacturing defect or damage upon receipt are subject to a 20% restocking fee. Additionally, import duties and customs fees are non-refundable as outlined in our policies.”

Why should it cost me as a customer a couple of 100 euros to put the products back on the shelf?

Completely ridiculous return policy that doesn't serve the customer at all. Not at all, since I was planning to place the same order, but of the updated version. But with their -pricey- return policy, I wouldn't even consider it now. Bah!

So with this message I want to alarm other people to find it valuable that they can better order their lenses and other audiovisual material from a bona fide organization.

Shiftcam is completely done away with for me… So be warned. No matter how friendly and trustworthy "Shannah" or "Amanda" or "Jessica" may sound in the email correspondence, their return policy sucks, big time

The ShifCam customer service representative, Ariana, was prompt, kind, and helpful in resolving my request. I had placed a pre-order for the iPhone 16 case. Initially, I selected the Clear version, but after placing the pre-order, I changed my mind and wanted the Fabric Dark Grey. Ariana made the change process so seamless and quick. I am happy with the experience I received from them.

I really liked my Shiftcam MagSafe phone case, but had an issue with the backing shortly after using it. Shiftcam’s customer service arranged a prompt replacement.

What an amazing Customer Service Team and Amazing Product. I was shocked by the actual quality of the Items and Packaging....and even more shocked by the customer Service in this day and age. Although it was all by email and you had to wait for overseas time change, (Shannah) who assisted me was amazing. (Ariana) was another Rep who was great as well.

Florianne was very helpful with answering questions and clarifying things. I was able to order what I needed!

I’m quite pleased with the ShiftCam LensUltra 1.33x Anamorphic Lens. Its ability to produce a wide, cinematic look has been a game-changer for my video projects. The lens was easy to attach and compatible with my iPhone, Google phone, and Samsung, making it versatile for different devices. The only downside I encountered was the universal phone mount, which occasionally made my screen register phantom touches, affecting some features. Despite this minor inconvenience, the lens has delivered excellent results and is well worth the investment for those looking to achieve a professional look with their mobile videos.

Problem with the first unit I received but arranged a replacement. Shannah was very helpful

The answer to a question came within one working day. Ariana ( Customer Relations Specialist at ShiftCam ) took time to answer what I need to know for my pledge.
So: Service is Great. Can‘t wait to get my products.
Thanks a lot

Concern about one section of the ShiftCam Pro prompted me to write their support team for a suggestion. The response was immediate but, even more important, that response was followed up by another message further clarifying my issue and offering a simple solution. I can name only one or two other companies whose response has been so helpful. I am a fan of SmartCam and it’s support team.

Just purchased gripcam and love it. Shannah Abella was so helpful when I reached out regarding the sticker for the phone. I had to get a new case and needed another sticker. She responded right away and helped me all the way through. A+ customer support and love the product! Cant wait to use on a upcoming cruise to Alaska!

I am new to the world of shiftcam and purchased the Pro grip. I wanted more information on the product that I couldn't find the answers online, so I contacted the company. I was put through to a young lady named Shannah Abella, wow, that girl answered every one of my questions and even the ones I hadn't asked. I have been in customer service myself for more that 30 years and it was so refreshing to deal with somebody who actually understand what 'customer service' really means having recently dealt with some blue chip companies who could learn a thing or two from Shannah Abella. Top marks girl your company are lucky to have you. credit where credit is due.
Barry McDonald

Having tried and liked the shiftcam Ultawide lens, I decided to try out the 60mm Telephoto lens. Was a bit disappointed with the clarity and focus of the telephoto lens.
Using the telephoto lens indoors gave be a good results with good zoom and clarity. Also photos taken with low light had surprising results.
It does have the 2X optical zoom which I was looking for. While the images look good while focusing in the view finder the images after the shot was taken does not paint the clear picture.
When the lens is exposed to direct sunlight, the image seems to retain lens flare and the details are not so clear. Tried taking the same picture without the lens they seem to be fine.
Another scenario when taking portrait shots focus kept on switching away from the subject and the image clarity was not so great.
I wish the mounting mechanism using the universal mount could have been magnetic instead of screw type. Over multiple uses, I can hear screeching noise using the universal mount.

I bought the 129€ pack mid July. It arrived in France a week later. But since then no news from FedEx. I called back three times to plan the delivery, I wrote to the company but they have no news on FedEx part.

I asked for a refund which they denied. The item is already out so it is not an option apparently.

NB : Fedex found the box a month later. I was already gone for vacations and asked for them to return the item. The company refunded me.

I got a Shiftcam LensUltra Macro lens - I thought this lens was really fun to play with - it’s hard to get a technically sharp image - you really have to play with distance from the object and getting the lens + phone mount in just the right spot. I don’t love the mount in conjunction with this lens because it’s hard to get it into the right spot and you have to “screw” it right onto the front glass of your phone. The lens in itself is fun but I wouldn’t use to get great or very sharp images.

The LensUltra 75mm Long Range Macro Lens from Shiftcam impresses from the start, with premium packaging and excellent instructions accessible via a QR code. The lens construction is robust and durable, exuding a sense of high quality. Regarding performance, the LensUltra 75mm excels, capturing stunning macro photos with extraordinary detail and vibrant colors, greatly enhancing the quality compared to standard phone cameras.

However, the Pro Universal Phone Mount is a notable drawback. Its cumbersome nature makes securing the phone challenging and detracts from an otherwise smooth experience. For a more user-friendly setup, purchasing the individual iPhone case is highly recommended as it provides a more secure and hassle-free attachment.

Additionally, the lens comes with a high-quality carry case, which is a thoughtful inclusion for keeping the lens safe and protected. Despite the challenges with the phone mount, the LensUltra 75mm Long Range Macro Lens remains a top choice for anyone looking to significantly elevate their macro photography game.

I have a small business that needs professional looking photos done for it- and this makes it so much easier to do that instead of having to lug around a huge camera. It truly makes all the difference in the world using this lens! This would have saved me so much money in the beginning if I would have had this! Defintley recommend!

Ordered the macro lensUltra videography kit and required camera case costing £355.13. Arrived promptly. Tested the macro lens on my iPhone 15 Pro, results very poor image quality blurred and out of focus when compared to a photo taken via built in macro on the iPhone without the shiftcam lens. Have requested a 100% refund and stated I will not pay their 20% (£71.02), return / restock charge! Thankfully purchased items Via Amex who hold vendor payments for situations like this.

Further vendor reply. Tried the lens exactly as instructed and attached it to the bracket as instructed on the “M” lens. Also tried it on all other lenses with the same poor results!!! Your vendor reply tries to pass blame for the poor performance of the lens to me insinuating it is user error! I have followed all your how to videos and guides fully. The product is not as advertised a full refund is required. The hassle you are putting me through is a warning to potential customers!!