Had a great experience with this company. Thanks to Mark for your helpfulness, professionalism, and quick responses, which made the setup and ongoing support seamless. The next-day payment system... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with shift 4 and Donna who introduced me. She has been amazing and still sends the odd message asking how everything is going. The charges are extremely fair in comparison to others,... See more
Company replied
When we were looking for a payment provider I found several suppliers not very helpful, until I met Donna from Shift4. She made everything really simple and got us setup super quickly. I’d have no he... See more
Company replied
I was using sumup for a very long time , once my machine got damaged when I called them the asked me I have to pay for new machine I got devastated the j was introduced to shift4 . Here I wnna take a... See more
Company replied
Company details
Written by the company
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Contact info
2202 N. Irving St., 18109, Allentown, United States
- 888-276-2108
- sales@shift4.com
- shift4.com
4.6
Excellent
823 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was working with Mark more then few…
I was working with Mark more then few years. He is handling my payment card terminal for Sun Goddess Skin Aesthetics and honesty, it just total hasle free. He does everything that would suit me I just need to sign, tacks my deadlines. I just left for him to sort out and have no worries thinking about my terminal contracts or payments. Can't recommend enough Mark, reliable and does his best for company. Thank you.
29 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’ve had such a consistently positive and hassle-free experience over the years.
We look forward to continuing to support your business.
Good customer care
It took me a few days to get used to my new machine. But between Gavin and the help line all good 👍
I appreciate good customer care which I have received
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear everything is running smoothly now and that you’ve felt well supported along the way.
We look forward to continuing to support your business.
Really pleased with my machines
Really pleased with my machines, the signal is really reliable and they take payments much faster than my multipay machine. Sam my rep is really helpful too - I’ve taken out 2 machines now for my 2 businesses
1 April 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear the machines are performing reliably and that the faster payments are making a difference for your business.
It’s great to know everything is working well across both of your locations. We look forward to continuing to support your businesses.
Im very pleased with my card machine
Im very pleased with my card machine, the fees and the prompt payment into my bank account. Gavin explained everything to me, gave me time to think and then acted swiftly when I decided to proceed. The machine can be used anywhere, prints a receipt and is user and customer friendly. The fees are considerably less than I paid on my previous machine and the payment is made to my bank account quickly along with an email containing an itemised transaction report. Ive been using it for over 9 months and intend to continue to do so.
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’ve had such a positive experience over the past several months and that the machine is working well for your business.
It’s great to know the ease of use, lower fees, and prompt payments are making a real difference day to day. We look forward to continuing to support your business.
Sam and team are very present making…
Sam and team are very present making customer service easy and no stress.
Big W for self employed people and business owners like myself who get fed up of phone lines and apps.
1 April 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the experience has been straightforward and that support has been easy to access without the usual hassle.
It’s great to know it’s making things simpler for you as a business owner. We look forward to continuing to support your business.
The whole experience was so straight…
The whole experience was so straight forward and the stress was taken away, leaving us to set up our business, appointments were made for contractors to attend the property and set up telephone lines internet and our epos system, always at the end of the phone and in the evening and weekends too, thank you so much for all your help, 100% recommend this service
25 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the whole process felt straightforward and helped take the stress away during such an important time for your business.
We appreciate your recommendation and look forward to continuing to support your business.
So professional and helpful specially…
So professional and helpful specially Gavin
25 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’ve had such a professional and helpful experience. We look forward to continuing to support your business.
It is v easy to use
It is v easy to use
I am using past few months it's been fantastic
I'm recommending everyone to use this machine
30 November 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’ve been enjoying the machine over the past few months and that it’s been easy to use.
We appreciate your recommendation and look forward to continuing to support your business.
Shift4 is very nice excellent we are…
Shift4 is very nice excellent we are very happy with this
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re very happy with your experience. We look forward to continuing to support your business.
Good service
Good service , it has been easy to use terminal .
Got my rates fixed for all types of cards
Thank you
10 February 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear you’re finding the terminal easy to use and that the fixed rates are working well for your business.
We look forward to continuing to support you.
Very good machine good service
Very good machine good service. DONA IS VERY HELPFUL
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re happy with the machine and the service you’ve received. We look forward to continuing to support your business.
Happy about machine
Happy about machine .
Print all receipts.
No complaints
Machine is good 👍
15 January 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’re happy with the machine and that everything is working smoothly, including the receipt features.
We look forward to continuing to support your business.
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re happy with the service and that it’s been a 5-star experience. We look forward to continuing to support your business.
Machine has been working fine since I…
Machine has been working fine since I got it .
Referred 3 more family friends as well due to good service as we get payment on time every morning
9 December 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the machine has been working well and that payments are arriving reliably each morning.
We truly appreciate your recommendations and look forward to continuing to support your business.
I have used other machine as well it’s…
I have used other machine as well it’s fast to process as well. Thank you shift 4
For amazing support.
16 December 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’re finding the machine fast to process and that the support has been helpful.
We look forward to continuing to support your business.
I would say my experience has been very…
I would say my experience has been very good as terminal is easy to use with strong connection.
Plus with 24/7 support its cherry on top
Thank you for good service
20 January 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re finding the terminal easy to use with a strong, reliable connection.
It’s great to know the 24/7 support is adding to your experience. We look forward to continuing to support your business.
It a good system to use
It a good system to use .
Work efficiently
Thank you
15 January 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’re finding the system efficient and easy to use. We look forward to continuing to support your business.
It’s a good machine .
It’s a good machine .
I am happy to use it .
Quite happy to deal with Ali always helpful
Thanks for decent service
20 January 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re happy with the machine and that your experience has been a positive one.
We look forward to continuing to support your business.
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear the setup was easy and that you’re finding the system simple to use.
We look forward to continuing to support your business.
I have been using since last and joined…
I have been using since last and joined the shift 4 upon my friend recommendation.
It has been wonderful experience , specially Mr Ali Shahid setup and everything plus do provide the support as well
Good service
15 September 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear your experience has been a wonderful one since joining and that everything was set up smoothly.
We look forward to continuing to support your business.
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