Overall, I’ve ordered a few things from Sheils and I’m pretty happy. The only thing that broke was a ruby and diamond heart enhancer; the enhancer clasp broke, but I got lots of comments on the ston... See more
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WARNING TO BUYERS — Do not waste your money on this watch tommy hilfiger tea 1782738. I wore this watch only ONCE. It was always kept safely in its box, handled carefully, and never damaged or m... See more
Absolutely the best experience!! Ordered a Casio watch and it was posted and delivered within the week! Quality, and genuine! Sent my my item in a Shiels bag - which is fantastic if this is a gi... See more
Company replied
I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expect... See more
Company replied
Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.3
Average
955 reviews
Replied to 27% of negative reviews
Typically replies within 2 weeks
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Tracey and Bec from morayf are fantastic customer…
Tracey and Bec from morayfield are fantastic customer service I'll always come back to the great girls they look after me so well I could not be happier. They are amazing and treat me special
16 November 2023
Unprompted review
Reply from Shiels Jewellers
Hi Katy, thank you for your review about our team member Tracey & Bec. We really appreciate your kind words, and it’s great to hear that Tracey & Bec helped create a friendly and positive in-store experience.
^Shiels Morayfield Team
Good
Good service nice bows and gave us a book with our purchase which includes sales
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Cassie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
9ct gold 10mm sleepers
9ct gold 10mm ear rings so small that they are difficult to handle. So flimsy unable to easily align one ear ring to close. Difficult to differentiate between ear ring opening and hinge. Advertising photo on website very misleading.
Find I cannot return as ear rings are 'body jewellery'. This is not a change of mind, but a very dissatisfied customer.
Thank you Caelum. I have waited patiently but with no result for your response to the email you requested I send. Since then, I have investigated further and find that 9ct gold 10mm sleepers either made in Australia or Europe are available at 3 popular Brisbane jewellery stores. The non sale price at one is $159.00. My local south side jeweler is selling a similar item for $69.00: 9ct gold 10mm made in Australia. Which makes me wonder how Shiels can advertise the item I bought, as discounted from $239.00. Sounds like a great bargain.
However, is this misleading advertising?
It does validate shopping around.
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Helen, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Andrea, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Beautiful quality jewellery at highly competitive prices.
Beautiful quality jewellery at highly competitive prices. Great customer service complemented by prompt postage. Definitely recommend this company.
6 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Kylie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I love the product but it took a long…
I love the product but it took a long time to get it delivered and there was no instruction booklet with my item🫤
5 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Patrick, thank you for leaving a review. Please feel free to provide more details about your experience with. We appreciate valuable feedback from our customers and are always looking at ways to improve our service.
Watch purchase
Recently bought a watch. Arrived promptly. Very happy with the purchase
5 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Chris, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Beautiful product 👌 delivery took a…
Beautiful product 👌 delivery took a little while but it's was black friday so I can forgive shiels for that 😀
5 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Kylie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
The staff at Shiels are very pleasant…
The staff at Shiels are very pleasant to deal with. Kwan With online questions has been a gold sent. Wishing you a Merry Christmas and hopefully you all have some time off
27 November 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jennifer, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
It’s great jewellery shop
It’s great jewellery shop, the quality of the items is very unique and look elegant, exactly what Im looking for. I am highly recommended SHIELS jewellery is spectacular. Thank you so much.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Cristina, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Men's items
I brought a few men's items for my bfs birthday and they did take around 3 weeks to get here but everything came and it is exactly like the pictures.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Summer, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Reply from Shiels Jewellers
Hi Faiza, thanks for your review. We’re so happy that you love your new rings.
^Shiels Team
I am regular customer with Sheils , staff are helpful when attended and also Easy to buy and quick delivery.
Easy to buy and quick delivery.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Santi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Wow the necklace I bought as a gift…
Wow the necklace I bought as a gift looks amazing and the detail is spot on to the picture when ordering online had no trouble at all and the look of the item is amazing.
4 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Belinda thanks for your review. We’re so happy that you love the gift you have chosen.
^Shiels Team
Amazing experience
It is always a pleasant experience to purchase from Shiels, whether online or in store. Customer care and customer service is wonderful and prices are very reasonable
15 November 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Fast delivery
Fast delivery. Quality was better than I expected. I was a bit skeptical being opal but the earrings I received are stunning!!! The photo I took to share with my friends just didn’t do justice
1 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Alisha thanks for your review. We’re so happy that you love your new opal earrings.
^Shiels Team
My daughter really wanted a gold bangle…
My daughter really wanted a gold bangle for Christmas. Not sure that I could afford one, I went to the Black Friday sales and was stoked to find one half price. I could also use my birthday voucher which made it even cheaper. Thank you Shiels for making a mother and daughter very happy!! Merry xmas
25 November 2023
Unprompted review
Quick and easy
Quick and easy from picking the gift, ordering and delivery
1 December 2023
Unprompted review
I am happy with the necklace and the…
I am happy with the necklace and the deal i got fromvthe website and my partner loves the necklace.
The quality is way beyond and ehat you see in the photo is what you get.
I will definitely purchase again.
24 November 2023
Unprompted review
beautiful jewellery
beautiful jewellery, have been looking for this piece for a long time
29 November 2023
Unprompted review
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