Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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No recent history of asking for reviews

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4.9

All reviews

(416)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Really impressed with the quality of…

Really impressed with the quality of service. Ordered a new worcester bosch oil boiler, the engineers turned up as planned and were extremely knowledgeable and helpful, everything was tested and working perfectly, they cleared up and took away the old boiler. Excellent service would highly recommend.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Replacement heating and hot water system

A year ago Shelter Adams replaced our boiler and radiators and upgraded our hot water system. Recently they replaced our oil tank. On both occasions the work was done efficiently by a friendly and proficient team.
On both occasions minor issues were identified after completion of the works, which were dealt with promptly and effectively with no fuss.
Shelter Adams provided a first rate service.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Chimney & Log Burner Work

The work on my chimney and gas log burner was completed professionally and with care and attention.
i was advised of the work to be carried out and informed of each stage of the job
The work was completed within the time limit stated
I am more than happy with the result and I would definitely recommend Shelter -Adams to anyone requiring chimney and log burner work
A very professional company indeed

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Shortlisted Shelter Adams and Rob the…

Shortlisted Shelter Adams and Rob the owner arranged to visit to look the job over and gave us a very reasonable quote for a new boiler system and removal of the old, Rob liaised with us to arrange a date to commence work, all went very well, no issues at all, I would not hesitate to use Shelter Adams in the future, highly recommended

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb & professional

We have been really impressed with the professionalism and care taken by Shelter-Adams in installing our new boiler. All old materials taken away and no mess left behind. Really polite and helpful guys doing the install. Superb new kit and all working great! I won’t hesitate to return to them for further plumbing & heating work.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant from the very start

Brilliant from the very start. Rob was professional and highly knowledgeable and, without being patronising, answered all my questions clearly. The quote was excellent too. When the dynamic duo aka Will and Matt arrived promptly they just got on with the installation of my new boiler. No annoying radio and they didn’t even stop for chocolate biscuits! No mess, everything taken away- what more do you want? Would highly recommend this company.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Out with the old, in with the new

Shelter-Adams replaced my ageing steel oil tank with a plastic bunded tank in a new location to meet current regulations.
I phoned Rob after being let down by four other companies and then seeing the Shelter-Adams advertisement in our parish news. From the offset Rob’s level of communication was refreshing and this was maintained throughout.
A site visit was arranged and Rob took the time to discuss options. Chris also came round a couple of days later to see the lay of the land himself and discuss further.
On the day of installation Chris, Seamus and Dave worked hard to turn it around in the one day to a high standard. Extra care and thought, and ultimately time, was given to make the installation look as good as possible which was greatly appreciated.
It was a pleasure to have the crew here for the day, they were hard working and courteous and left the work area clean and tidy.
I wouldn’t hesitate to recommend Shelter-Adams as a friendly, competent and efficient outfit. Good customer service and pride in workmanship is not dead after all!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

A very reliable and helpful company

A very reliable and helpful company – they managed to complete all the work quickly and accommodated the timing we gave, even though it was at very short notice.

I would highly recommend them, as they get the job done to the highest standard.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Replacement of boiler

Good efficient service by Rob and his team with the replacement of our boiler.
Rob explained different options available to us for choices of boiler, quoted what we felt was a reasonable price and did the job within a couple of days for us.
His team were friendly and considerate of our carpet (protecting throughout) as boiler is located in airing cupboard of bedroom.
Cleared away mess and removed all used and old materials, including old boiler.
Would recommend 👍🏻

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

I messaged Rob ,who got back to me within an hour. I asked for help to finish a radiator installation started by a family member but didn't have the time to finish it.
He popped into home straight after finishing work. Checked it all out. Told us one of his lads could complete the job for us two days later. Young man arrived at arranged time and completed the job within 2 hours.
He was a lovely young man who got on with the job quickly, quietly and very professionally. He kept everything tidy and clean, He also kept us informed of everything he needed to do, every step of the way.
I would highly recommend these guys.
They are trustworthily, move quickly to get your job completed
we will call on them again when needed
Thank you Rob and lads

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Shower valve installation

We had our shower valve fitted recently. I contacted Rob who was very friendly and arranged for someone to come out and fit it at very short notice.

Shane came and completed the work. He was very polite and professional.

Would definitely recommend. Excellent service. Thank you.

Darren

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service & communication

Rob and his team were brilliant.
We had a problem with a leak on our oil tank.
Rob came out to quote and scheduled for one of his team (Harry) to attend the appointment.
Harry was professional, polite and ensured that we were happy with his work.
I would without hesitation recommend this company. Great service and communication.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend had a great experience very friendly. the guys got me out of trouble when I was let down from a different plumber with in the week I had all the work completed to heigh standard .
Kind regards Alex

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic team

I struggled to find a company that is actually qualified to service oil boilers but this company does everything.
Originally spoke to Rob he was very helpful over the phone given me the information I needed and some to research then further gave me very competitive quotes coming in the best price around for me.
I was booked in within a couple of days to have two boilers serviced, a new hive thermostat fitted, and a fault to Be fixed in another.
An engineer (Shane) arrived very prompt to the date and time that was agreed and did a fantastic job He did it swiftly and efficiently making no mess, I didn’t even know he was here. Shane is a top guy going above and beyond to get us sorted nothing was to
Much trouble.
Overall, I am ecstatic with the service that I have received from this company and I will be recommend Them to everybody and I will only be using these guys in the future.
Many thanks to the team
Abi H

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Shelter-Adams

Definitely recommend shelter-Adams, quick response time, cost effective and great customer service.

17 April 2025
Unprompted review

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