Shelter-Adams ltd Reviews 

416
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the polite, helpful staff who communicate clearly, arrive punctually, and work efficiently throughout the entire project. Many consumers point out that the team goes above and beyond to protect furnishings and maintain a professional attitude. Some people also felt that the pricing was very reasonable while delivering top-class results for heating systems. Reviewers frequently mention the clean, tidy finish, prompt rubbish removal, and the high standard of modern boiler and radiator installations. Clients note that everything runs smoothly from initial quotation to final completion without causing any unnecessary disruption.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting professional advice and excellent fitting... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and great... See more

Quality

People report positive experiences with quality, noting that the workmanship is excellent and completed to a... See more

Product

Reviewers highlight positive aspects of product installations, noting that the work was smooth and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more

Rated 5 out of 5 stars

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable. Ad... See more


Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(416)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% Recommended.

Cannot fault, 100% Recommended!
Totally professional service, engineers respectful, friendly and efficient. Kept me informed, minimal inconvenience ie- services being turned off kept to a minimum. All areas left clean and tidy.
Would definitely use again and will be having back annually for boiler service.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I’ve recently had a full gas central heating system supplied and installed by Shelter - Adams Ltd and I am delighted I was recommended this business.
The whole process from them coming to take a look and advise what we needed and providing a competitive quote to the lads who came to do the installation was smooth and stress free.
They were all so polite, friendly and professional they kept the mess to a minimum and cleaned up afterwards.
I would highly recommend Shelter-Adams.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Fitted an oil tank for me in late May…

Fitted an oil tank for me in late May and did a very good job with the fitting, was told they will come back and connect everything up when I have oil in the tank.
Despite many many phone calls and text I finally got them to return on Friday 18/08/2026
Completely unacceptable.

Do not use

21 May 2026
Unprompted review
Shelter-Adams ltd logo

Reply from Shelter-Adams ltd

Oh dear, Steve. We’re not sure whether there has been some confusion over the events, but we feel it’s important to put the actual facts on record rather than allow a distorted version of events to stand unchallenged.

At the time of the original installation, you specifically told us that you did not want the oil filled because of the cost at the time. Oil prices had risen considerably, and you decided you were not ready to proceed.

This was then agreed with Chris, our third-party specialist contractor, that he would return and complete that part of the work once you had purchased the oil and were ready to proceed.

The important point here is that months passed before you eventually decided to purchase the oil.

When you finally contacted us a few weeks ago and were ready for the work to be completed, Chris was already in the middle of another large job. As a busy business, we simply cannot predict when a customer will decide to proceed, nor can we keep a specialist contractor indefinitely available on the assumption that a customer may eventually be ready.

We have other customers who have also booked work and made commitments to us, and it would be completely unreasonable to expect us to put their work on hold because you had only just decided to proceed.

Despite already having a fully booked diary, Chris did return to you, free of charge, stayed late and did everything he could to get the work completed and tested as quickly as possible.
We also stepped in to ask Chris to reasonably move this job forward to assist you when you asked us for help.

We therefore find it particularly disappointing to see the situation presented in your review as though we had simply failed to complete the work or had ignored you.

The delay was ultimately because you had not yet purchased the oil and therefore were not ready for that part of the installation to be completed. Once you were ready, our contractor had existing commitments that had already been booked in.

We cannot reasonably be expected to leave a specialist contractor sitting idle for months, waiting for a customer to decide when they are ready to finally purchase oil and then immediately cancel or delay other customers the moment that decision is finally made.

We completely understand that you were frustrated by having to contact our contractor more than once, but frustration does not change the sequence of events.

We have therefore responded to your review with the facts because we believe anyone reading it deserves to see the full picture, rather than only one side of the story.

We are disappointed by the review, particularly given that Chris went above and beyond by returning free of charge, outside an already fully booked schedule, and staying late to accommodate you.

This response isn’t about arguing with you — it’s about making sure the facts are clear.

This one is for you, yet another pathetic review Steve Dallaway.

Rated 5 out of 5 stars

Excellent Service

This is the second time I've used Shelter Adams for a boiler installation, and once again I've been extremely impressed with the service.

From the initial survey through to completion, the communication has been excellent, the quote was quickly provided.

The quality of the workmanship is excellent. Everything was completed neatly and to a very high standard, with the team clearly taking pride in their work. They were clean, tidy and completed the installation quicker than expected without compromising on quality.

Having now used Shelter Adams twice, I'd have no hesitation in recommending them and would definitely use them again.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional

Shelter Adam’s have looked after our central heating and plumbing needs for many years and have always been totally professional in everything they do I would recommend them to everyone

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Renovation Heros

Rob and his team are A 5*+++ Shelter-Adams are the best in the business. I was struggling big time on a renovation project, ready the throw the towel in after months of being messed around by other trades. Rob had no idea what he was walking into on that day.... and he turned out to be an absolute blessing!! Rob and the team brought professionalism, reliability and fantastic communication. They kept the project moving when I was at the point of wondering whether it ever would again. Huge huge thank you!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from initial quote to installation, advised boiler most suited to us, arrived on start date and finished in 3 days clearing all rubbish leaving everything tidy.
Highly recommend

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Gem of a company

From the point of quotation and fitment of new boiler, everyone was very helpful, polite and supportive to provide customer focused solution to target budget. Refreshingly, Rob helped to develop the quote with numerous recommendation. Will and Harry were very professional and courteous during installation of boiler, a credit to the company. Would highly recommend Shelter-Adam’s Ltd. Thanks Rob.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Combi Oil boiler fitted…

We had a new Combi Oil boiler fitted today by Shelter-Adam’s (Bewdley). They gave the best price I could find, turned up on time and did the job brilliantly. No fuss, no mess, and lovely guys who were helpful and very friendly. I give them 11/10 for a job very well done. I highly recommend them👍⭐️⭐️⭐️⭐️⭐️

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great reliable company

We have been using this company for a few years now. They've serviced our boiler and gas fire a few times and recently fitted a new boiler. Really happy with all of their work and the prices are very reasonable. Couldn't ask for better. Their engineers are always friendly too

22 April 2026
Unprompted review
Rated 5 out of 5 stars

When we had problems with our old…

When we had problems with our old boiler, Rob sorted us out. A couple of years later we needed a new boiler so I asked Rob to install one. He did the job and sorted out our blocked radiators. Good job, well done.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Worcester bosch - combi boiler

We recently had a new Worcester Bosch combi boiler installed and our old system with storage tanks removed.

They did an excellent job in good time and for a reasonable price. They were very friendly and were even able to do some extra work we requested.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

New boiler

New boiler.
Difficult job as we had a traditional boiler and wanted a combi.
Moving pipes and cupboards etc. However the job was very neat and the lads were spotless, moving anything carefully and laying covers everywhere.

Excellent communication both before and after work as well.

5 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look