Contacted Shelly support, Yehuda replied quickly, gave amazing support and advice. He was so patient with all my questions and gave me the best advice. Seriously outstanding support —10 out of 10!... See more
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See what reviewers are saying
The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... See more
Purchased Shelly 2pm gen 4 from Amazon. Unit worked fine for 1 month and then failed. I contacted Shelly directly for support who were not interested because the unit wasn’t purchased directly from th... See more
Company replied
Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... See more
3.4
Average
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great company to deal with, super support when needed.
I can see this company is getting some bad feedback but from my experience they have been great to deal with. Super speedy dispatch and great support when needed, Yehuda in particular has been really helpful. Super service thanks.
31 May 2022
Unprompted review
Dodgy Dealer
Ordered and paid for delivery of Shellymotion Sensor to add to my other make smart devices. Unlike my other smart devices which connected to my wifi without problem, the Shellymotion Sensor refused to connect despite apparently simple installation instructions. After 3 days of Shelly IT Support alternate method suggestions all of which failed they concluded that the Shellymotion Sensor was defective and should be replaced. However Shelly Store is a reseller of Shelly Products and Shelly Store was responsible to initiate the replacement. Shelly Store tried to pass the buck back to Shelly Products so I lost faith and demanded a full refund. Shelly Store emailed me a return label and I duly sent back the Shellymotion Sensor. Yehouda of Shelly Store at Gateshead has now part refunded my purchase price, having deducted my delivery charges saying that the device has been tested and found to be in perfect working order so they are treating this as a return of an unwanted device.
I leave readers to decide on the veracity of his actions but I will certainly never use Shelly Store UK again and will be advising Shelly Products of his behaviour .
5 May 2022
Unprompted review
Do not risk your money with this company
Do not risk it.
Ordered £250 worth of items. 4 out of 15 items were missing on delivery, but when I challenged the company on it they sent a blurry picture of (some of) the items that were not received, and said they had weighed the package, so it must have been my error or dishonesty. Have refused to make good on the order or refund for the missing items.
The shelly kit works well, but many of the items (e.g. the bulbs and some of the relays in particular) emit a constant high pitched whining noise so not really suitable if you can hear high pitch unless contained in walls. I have the relays in junction boxes but can still hear them.
But either way, I don't recommend you use shelly store, my experience has been terrible.
11 April 2022
Unprompted review
Poor service
Poor service. Send damaged goods and then blame you for the damage. You are better off going elsewhere.
15 July 2021
Unprompted review
Helpful, quick delivery.
As the previous reviewer I did not receive a confirmation email, but I emailed and got the information required. Order was delivered quickly and well packaged. I ordered 10 Shelly 1s and a Shelly dimmer, one Shelly failed to work, I contacted Shellystore, carried out fault finding, determined the unit was faulty and a replacement was sent out. Other than the not receiving an automated invoice I have had no issues with Shellystore and will be using them in the future when I expand my home automation.
9 April 2021
Unprompted review
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