Shellystore Reviews 

90
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Contacted Shelly support, Yehuda replied quickly, gave amazing support and advice. He was so patient with all my questions and gave me the best advice. Seriously outstanding support —10 out of 10!... See more

Rated 4 out of 5 stars

The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... See more

Rated 1 out of 5 stars

Purchased Shelly 2pm gen 4 from Amazon. Unit worked fine for 1 month and then failed. I contacted Shelly directly for support who were not interested because the unit wasn’t purchased directly from th... See more

Company replied

Rated 5 out of 5 stars

Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... See more

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3.4

Average

TrustScore 3.5 out of 5

90 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.4

All reviews

(90)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick reply

Quick reply, answered my questions. Sorted out my issues. Very susinct and I am pleased.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have ordered from Shellystore twice now and delivery has always been quick with items well packaged. In the latest order one item was faulty and couldn't be configured, a replacement item was arranged by Yehuda and shipped quickly. I will definitely order from them again.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

The communication from their agent - Yehuda - was excellent. She was patient when I struggled to reply and polite, informative and understanding at all times. Excellent customer service.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great customer service and really good when responding to a faulty product. Would 100% recommend this store and their support agents.

Shoutout to Yehuda and their great response times and support!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Shellystore ... simply brilliant! 😀

Shellystore are very good and easy to use with home automations and their customer support is great, responsive and resolve issues, if any, in no time.
Thank you very much 😊
Have a Very Merry Christmas! 🎅

5 December 2023
Unprompted review
Rated 1 out of 5 stars

Never had i ever seen such a bad / Crap…

Never had i ever seen such a bad / Crap company and Product When i purchased Shelly EM unit i searched Shelly and was taken to the Europe site, i purchased the Shelly product and then realised it was being shipped from Bulgaria and took 10 days to get here. So Angry !!

Then it does not work at all !! so contacted customer support and they are telling me to contact the manufacturer (Shelly) for support, when i am talking to Shelly Store UK ?

21 November 2023
Unprompted review
Shellystore logo

Reply from Shellystore

Hi David,

As explained to you, you have not purchased your device from our store, but rather from another site. We are an independent reseller of Shelly products, and we obviously cannot remedy an issue you have with a device that we did not manufacture, create, or even sell to you.

We would be more than happy to help you with any pre-sales advice, or support with any product you’ve purchased from our store.

The Shelly Store UK team

Rated 5 out of 5 stars

Amazing service

Amazing service, accurate replies. I really have confidence going forward with all their products. Thanks

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I had questions about a product ahead of purchase and the team responded promptly and followed up with the manufacturer to find the information I needed.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Shelly Plus 2PM Relays for Roller Shutters

Very good products that are limitless in their application. Backed up with very good knowledgeable support & quick response time.
The Shelly app is really good with the amount of control it gives you to tweak the product you're using.
I used two Shelly Plus 2PM relays to control my garage roller shutters from my iPhone. I can use either Wi-Fi or Bluetooth, it even shows you the position of the shutters and the power consumption when running.
Very impressed!

22 June 2023
Unprompted review
Shellystore logo

Reply from Shellystore

Thank you for your great review. The Shelly Plus 2PM is indeed a revolutionary device, making your roller shutters smarter than ever before. We look forward to supplying you with more devices in the future!
Shelly Store UK

Rated 5 out of 5 stars

Great customer service

Impressed with this company, especially the customer service.They helped advise which products I would need to automate a garden room light.

Upon delivery I had a number of probably basic questions, but the team made the effort to respond to my messages and I now have exactly what I wanted. Likely to buy more shelly devices in the future.

20 June 2023
Unprompted review
Shellystore logo

Reply from Shellystore

Hi Dan,

Thank you for your kind words. Looking forward to supplying you in the future with more amazing devices!

Shelly Store UK

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