Contacted Shelly support, Yehuda replied quickly, gave amazing support and advice. He was so patient with all my questions and gave me the best advice. Seriously outstanding support —10 out of 10!... See more
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See what reviewers are saying
The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... See more
Purchased Shelly 2pm gen 4 from Amazon. Unit worked fine for 1 month and then failed. I contacted Shelly directly for support who were not interested because the unit wasn’t purchased directly from th... See more
Company replied
Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... See more
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Quick reply
Quick reply, answered my questions. Sorted out my issues. Very susinct and I am pleased.
Great service
I have ordered from Shellystore twice now and delivery has always been quick with items well packaged. In the latest order one item was faulty and couldn't be configured, a replacement item was arranged by Yehuda and shipped quickly. I will definitely order from them again.
Great customer service.
The communication from their agent - Yehuda - was excellent. She was patient when I struggled to reply and polite, informative and understanding at all times. Excellent customer service.
Great Service
Great customer service and really good when responding to a faulty product. Would 100% recommend this store and their support agents.
Shoutout to Yehuda and their great response times and support!
Excellent customer service
Excellent customer service! Quick reply with concise and easy to understand solution. Great hardware plus not too difficult to integrate into Visual Basic.
Prompt friendly response…
Prompt friendly response when I contacted them about wiring the Shelly 1PM mini. Answered my query well. Yehuda from customer support was very knowledgeable.
Shellystore ... simply brilliant! 😀
Shellystore are very good and easy to use with home automations and their customer support is great, responsive and resolve issues, if any, in no time.
Thank you very much 😊
Have a Very Merry Christmas! 🎅
Really fast response and really helpful…
Really fast response and really helpful at resolving my query.
Fast response
Fast response, intelligent thought out answers. Very helpful.
Thanks to Yehuda
Never had i ever seen such a bad / Crap…
Never had i ever seen such a bad / Crap company and Product When i purchased Shelly EM unit i searched Shelly and was taken to the Europe site, i purchased the Shelly product and then realised it was being shipped from Bulgaria and took 10 days to get here. So Angry !!
Then it does not work at all !! so contacted customer support and they are telling me to contact the manufacturer (Shelly) for support, when i am talking to Shelly Store UK ?

Reply from Shellystore
Excellent and very prompt service
Excellent and very prompt service, with reliable products.
Speedy delivery and excellent customer…
Speedy delivery and excellent customer service. The Shelly 1 that arrived was faulty. After making contact with customer service, they quickly resolved the issue. Highly recommended.
First class support
Thanks for the prompt and informative…
Thanks for the prompt and informative response.
Excellent support service
The support team was very help and provided a prompt response and solution to the problem. Excellent service.
Amazing service
Amazing service, accurate replies. I really have confidence going forward with all their products. Thanks
Had a small problem which they sorted…
Had a small problem which they sorted out with no hesitation
Excellent customer service
Excellent customer service
I had questions about a product ahead of purchase and the team responded promptly and followed up with the manufacturer to find the information I needed.
Shelly Plus 2PM Relays for Roller Shutters
Very good products that are limitless in their application. Backed up with very good knowledgeable support & quick response time.
The Shelly app is really good with the amount of control it gives you to tweak the product you're using.
I used two Shelly Plus 2PM relays to control my garage roller shutters from my iPhone. I can use either Wi-Fi or Bluetooth, it even shows you the position of the shutters and the power consumption when running.
Very impressed!

Reply from Shellystore
Great customer service
Impressed with this company, especially the customer service.They helped advise which products I would need to automate a garden room light.
Upon delivery I had a number of probably basic questions, but the team made the effort to respond to my messages and I now have exactly what I wanted. Likely to buy more shelly devices in the future.

Reply from Shellystore
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