Shellservice Reviews 

596
TrustScore 1.5 out of 5

1.6

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Rated 2 out of 5 stars

I was stay there to get charged for my car it’s take 40 minutes I went to the shop to get the key for toilet unfortunately someone told me toilet it’s not working,,it’s better to fix it as soon as pos... See more

Company replied

Rated 1 out of 5 stars

Tyrants Warning all shell scum garages charging £1.61 per litre if diesel Tesco etc are only charging £1.51 Boycot shell fed up with expensive garages charging fortunes for cigarettes drinks etc p... See more

Company replied

Rated 3 out of 5 stars

When Over the phone contract,they claim to give a lot of good services! During cool of time it works! After contract is made& time to pay them by direct debit, all is downhill! I was offered& promised... See more

Company replied

Rated 1 out of 5 stars

Shell broadband Don’t go with this company for your broadband!! I have had no solid service since November 2022 keep reporting issues to customer service, tried everything to get it working!! All... See more

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1.6

Bad

TrustScore 1.5 out of 5

596 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(596)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Spoke with Storm from customer service…

Spoke with Storm from customer service helpline. Very helpful,
polite and explained my bill to me as requested.

21 February 2023
Unprompted review
Shellservice logo

Reply from Shellservice

Dear customer,

Thank you for taking your time to give feedback.

We are happy to hear that you had a good experience with customer service.

Have a nice day.

Kind regards
Customer Service
DCC Energi Mobility A/S / Nærum Hovedgade 8, DK 2850 Nærum / CVR nr. 36563028 /
7010 2600 / www.shellcard@dccenergi.dk / www.shellservice.dk

Rated 1 out of 5 stars

Shell broadband the worse I’ve ever…

Shell broadband the worse I’ve ever been with.switched to shell good for 3 weeks then connection kept on dropping for days on end 3 days then 2 days then 4 days. Customer service rubbish said nothing wrong , had to prove to them IP address was not connecting. In the end had to buy myself out of the contract luckily BT bought me out. Never again DONT bother.

12 October 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Dear Mark,

We are sorry to hear about your experience. However, we are not in the service of providing internet connection. You have reached the site for Shell the oil company. More specifically, the department in Denmark. Perhaps you landed on the wrong page?

If you need any help related to our services, feel free to write us an email: kontakt@dccenergi.dk or give us a call on 70102800.

Rated 1 out of 5 stars

you have no call handlers or the the ones you have are not fit for purpose

I'm am leaving your incompetent company paying for 49 plus been sending in speeds via your own speed tests of about 40 for the last 2 days thick and rude answering the phones They ask me to ring in on 70102800 please try to ring that number

14 December 2022
Unprompted review
Shellservice logo

Reply from Shellservice

We are sorry to hear about your experience. We would like to hear more about your experience, so feel free to call in on 7010 2800 or write us an email on kontakt@dccenergi.dk. If you decide to write us an email, please include the station at which your issue occured. We look forward to hearing from you, so we can solve this as fast as possible!

Rated 1 out of 5 stars

Won't let you cancel

Went with them for internet and cancelled and they are still charging me 3 months later. Try to ring they switch me to the wrong person twice. I was waiting over 1.30 hours. It is literally impossible to cancel. Don't do it.

30 November 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hello Azara,

We are sorry to hear about your experience. However, we are not in the buisness of providing internet, so we think you might have contacted the wrong company. If you have any issues related to the services provided by Shell Denmark, feel free to contact us on: kontakt@dccenergi.dk.

Rated 1 out of 5 stars

All week went to 6 different states

All week went to 6 different states, each time stopped at shell gas stations to use restrooms they were so nasty just don't understand why someone doesn't clean them. From Sunday 11/27/2022-12/2/2022

27 November 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Dear Janice, It seems that you have contacted Shell Denmark. We symphatize with your experience, but humbly request that you contact the department for your specific country, as we cannot help you in this matter.

Rated 1 out of 5 stars

A grim experience

They were hard to contact
The broadband was infuriating
When I left I was fully paid up yet today out of the blue I received a letter from a debt collector (for the first time in my 67 years) for £48.
Needless to say my experience with shell was grim

28 November 2022
Unprompted review
Rated 1 out of 5 stars

I just left the station in Dallas,Tx…

I just left the station in Dallas,Tx located at Wheatland rd and hwy 67. The tall black guy working as cashier was very rude and disrespectful! Just because he didn’t understand what I was saying he had the nerve to blame me!!! I told him I had Kroger card for discount on gas and I was making another purchase. So he cancel one of my transaction and charge me for gas and when I asked about my other transaction he said you said cancel cause I could not find my card but the card I was talking about was my Kroger card. Then he told me he wasn’t gonna serve me and hollow at the other cashier who was willing to provide the service me not to because I was playing games! He was the one who didn’t get it !!! No worries I will never go back and I will be telling others to not give this store their business!

5 November 2022
Unprompted review
Rated 1 out of 5 stars

Pulling into station with our…

Pulling into station with our motorhome. We left after trying the 4th pump that did not work. Not that easy to maneuver a 37 foot house on wheels. The station in Lafayette LA on Gloria Switch and I49 is our go to for first fillip on a trip. The last few times have been a disaster. Rewards program do not work, pumps are always down, staff is totally oblivious. Made my X after wasting an hour, going down the road. They just lost a fill up that was probably $250.

22 October 2022
Unprompted review
Rated 1 out of 5 stars

E10 BANDITS

E10 BANDITS , destroys your alloy &rubber gaskets overtime .

Big job to fix £2000+ In labour

They want you to switch to EV another filthy WEF tactics

Wake up & do your research

They're attacking us for everything that the movie one by one covered

Btw the guy died 2 days later after exposing this in 2014.

THIS IS BRITAIN NOT CHINA .

We will fight till the end , don't walk into the meat grinder willingly people!!

16 October 2022
Unprompted review
Rated 1 out of 5 stars

Rude, and Unprofessional

For many years the same station has been used at 671 W Main ave Taylorsville, NC. It's been good until the past three years I am sure of. Pumps hardly ever work anymore, then find out you pay inside because there is still no sign saying so! The clerk acts inconvenienced as usual. Today even being told I need my ID to get gas!! Because of drive offs. Understandable to not want that to happen again, but punish loyal paying customers??

18 August 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hi Ken

Thank you for your feedback.

Unfortunately you have written the Danish customer service.

For help please contact your local customer service.

Have a nice day.

Best regards
Shell customer service Denmark

Rated 1 out of 5 stars

The late staff on Tuesday night is…

The late staff on Tuesday night is rude, talking to a customer like she’s not worth a place on this world, my mate literally finished work and couldn’t get serve as the lady couldn’t be bothered to move, I think she is disrespectful and horrible for no reason, all we wanted was a drink after work and we was refused.

3 August 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hi Kiera

You have written the Trustpilot of Shell in Denmark.

Please contact your local customer service, with your complaint, so they can take care of it.

Have a nice day.

Best regards
Shell Customer Service Denmark

Rated 1 out of 5 stars

Currently we are all paying £100 to use…

Currently we are all paying £100 to use the pay at the pump facility and sure enough even if you only spend say £20 the remaining £80 wouldn't be credited to your account till some days later. The actual amount for fuel was taken 2 days later but I'm still waiting for my £79+ 1 week later! Only at Shell does this happen, all the Supermarkets refund you within 2 days! No wonder these fuel companies have massive profits, holding millions of pounds every day for 1 week earning interest! I won't be using pay at the pump again, would rather have the money in my own account were I can spend it on essentials like food and beer

18 July 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hi John

Thanks for your feedback.

Unfortunately you have written Shell i Denmark, so we will not be able to handle your inquiry.

Please contact your local customer service.

Have a nice day.

Best regards.
Shell Customer Service
Denmark

Rated 1 out of 5 stars

Incredible Saver Fit

There is a co. called Incredible Saver Fit ph No. 1-844-394-4779 that is advertising a free 500 dollar gas card. they ask for $1.95 I assume for shipping then without your knowledge they take out another $89.95 out of your acc. I hope you as a gas co. are not part of this scheme as it is fraud !!!

11 May 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hi

Thanks for your feedback.

Unfortunately you have written Shell i Denmark, so we will not be able to handle your inquiry.

Please contact your local customer service.

Have a nice day.

Best regards.
Shell Customer Service
Denmark

Rated 1 out of 5 stars

Ignored by night staff

Tried to use the Shell garage on the ridge Hastings, just before 5.30 am this morning
Pull in, the chap is by the window looking out, can clearly see me. Last driver leaving. By the time, I get the nozzle in, press the gun etc, usually to get the thing clear. Press several times, look at the shop window and he's disappeared. So he sees me and buggers off somewhere. I Wait a minute , no sign......so I go. Unbelievable. Will not be using Shell ever again.

10 May 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hi Mark

Thanks for your feedback.

Unfortunately you have written Shell i Denmark, so we will not be able to handle your inquiry.

Please contact your local customer service.

Have a nice day.

Best regards.
Shell Customer Service
Denmark

Rated 1 out of 5 stars

I called the call centre snd reported…

I called the call centre snd reported my experience on the 19 April 2022 I was assured of a call back concerning my problem. To date the 22 April 2022 I have not received any feedback or call. I assume and hope your calls are all recorded. I once again have to pick up a passenger from the City bug at your Shell at KHS Oliver Tambo st Klerksdorp NW PROVINCE.. much to my dissatisfaction... only to be annoyed by the same problem.. . Go back to your call centre and listen to my call and rectify this problem. Thus matter has been reported to the shuttle service too.

22 April 2022
Unprompted review
Rated 1 out of 5 stars

Hwy16 and 73 denver nc..for months not…

Hwy16 and 73 denver nc..for months not opening at 6 on Saturdays like the door says you do...numerous compl. To owner who told me if i dont like it dont come back....talked to corp....opened at 6 following sat...now last sat and this sat...not open..not a car in site at 6:15....horrible business ethics...horrible managment...horrible corporate that doesnt follow through.

2 April 2022
Unprompted review
Rated 1 out of 5 stars

Tyrants

Tyrants
Warning all shell scum garages charging £1.61 per litre if diesel
Tesco etc are only charging £1.51
Boycot shell fed up with expensive garages charging fortunes for cigarettes drinks etc penalising motorists! Its about time we make a stand on these tyrants making fortunes on fuel in a crisis they bought months ago !

27 February 2022
Unprompted review
Shellservice logo

Reply from Shellservice

Hi

Thanks for the feedback.

Unfortunately you have written Shell in Denmark, and we won't be able to help you with your inquiry.

Have a nice day.

Best regards
Shell Customer Service, Denmark

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